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Added just now
Research Associate - Open Rank
University of Massachusetts Medical School
Worcester, MA
This position will contribute significantly to the management of the research program and will be involved in multiple aspects of the research projects and lab maintenance activities.
Added just now
CO
Aquatic Supervisor
City of Newport
Newport, OR
- $6,305 to $7,664 USD / month
…to obtain the knowledge, skills, and abilities would be an Associate’s Degree, AND 7 year’s related experience, with 4 years in a management or supervisory…
Added just now
Client Service Associate
SPS North America
West Columbia, SC
SPS Global is seeking a Client Services Associate who thrives in a fast-paced environment and takes pride in delivering operational excellence.
Added 1 min ago
Video Review Lead
Ascend Learning, LLC
OR · Leawood, KS
High school diploma or GED equivalent required or associate or bachelor’s degree in business administration, Operations Management, Data Analytics, or a related field preferred
Added 1 min ago
FE
Ops Supervisor - Station
Federal Express Corporation
Rosemount, MN
- $27.27 to $42.27 USD / hour
In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
Added 1 min ago
Scientist II, Innovation
McCormick & Company
HUNT VALLEY, MD
…interaction and reporting. This role may require supervising associate scientists, technicians, and research assistants as…
Added 1 min ago
Manager Network Administration
Sonepar
Hamilton, NJ
Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human…
Added 1 min ago
AH
Registered Nurse – Case Management- Case Manager
AMN Healthcare
La Mesa, CA
- $2,860 to $3,006 USD / week
You must have an active California RN license, graduation from an accredited nursing program, and at least two years of recent case management or acute care nursing experience. A Bachelor…
Added 1 min ago
Deli/Bakery Associate
SpartanNash Associates, LLC
Celina, OH
Package and Label Bakery/Deli Products per program plan
Added 1 min ago
Licensing Specialist
Carvana
Tempe, AZ
…with strong communication, project implementation, and task-management skills. This individual must be able to prioritize and re-prioritize work across multiple projects, which may vary in…
Added 1 min ago
SA
Cashier Part time
SpartanNash Associates, LLC
Caledonia, MI
- Part-time
Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
Added 1 min ago
Senior Assistant Dean of Student Services, College of Earth, Ocean and Environment
University of Delaware
Newark, DE
…including the Deputy Provost’s Academic Advising group, Enrollment Management groups, the Assistant/Associate Deans group, as well as Ad Hoc committees as requested by the Dean or…
Added 1 min ago
FC
Assembly Associate (2nd shift)
FCC Curtiss Wright Flow Control Corp
United States
- $18 to $20 USD / hour
We're looking for a 2nd shift Assembly Associate to join our Farris team in Ohio!
Added 1 min ago
HF
Registered Nurse - Full Time
Hanley Foundation
West Palm Beach, FL
- $31 to $36 USD / hour
- Full-time
Utilize safe and effective medication ordering and management practices as defined by policy and nursing practice standards.
Added 1 min ago
Center Store 3rd Shift Stocker
Festival Foods
De Pere, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added 2 mins ago
Associate Director, Strategic Program Management
Natera
Remote, United States
Associate Director, Strategic Program Management, CDx/IVD
Added 2 mins ago
988 Clinical Manager, Chat & Text
Crisis Connections
Seattle, WA
If you’re an experienced behavioral health leader who can combine strong clinical judgment with effective people and program management, we encourage you to apply and help strengthen the…
Added 2 mins ago
Director Field Sales
Cable One, Inc.
Phoenix, AZ
Coordinates cross-functional alignment and execution across Product Management, Marketing, Sales, Engineering, Finance, Legal and other critical stakeholders.
Added 2 mins ago
Senior Document Control Specialist
United States
Associate or bachelor’s degree in business administration, records or project management, or related field.
Added 2 mins ago
DH
ROOF Server - PT
DREAMWEAVER HOTELS LLC
Chicago, IL
- $12.96 USD / hour
High school diploma or equivalent required; hospitality or restaurant management training preferred
Added 2 mins ago
Supply Replenisher Associate I
Quest Diagnostics
Westfield, IN
Supply Replenisher Associate I - Westfield, IN, Monday to Friday, 8:00 AM to 5:00 PM
Added 3 mins ago
CO
Recreation Leader I (Programs)
City of Dothan
Dothan, AL
- $18.25 to $29.17 USD / hour
This is a full-time position responsible for supervisory work in the management and coordination of programs for Leisure Services. The incumbent is responsible for researching, developing,…
Added 3 mins ago
Project Manager II
Wesco
Parsippany, NJ
…staffing and outside vendors. You will prepare reports for upper management regarding status of projects. You will gain exposure to some of the complex tasks within the job function while…
Added 3 mins ago
EPL & D&O Liability Associate Claim Counsel
Travelers Indemnity Co
Blue Bell, PA · Chantilly, VA · Hunt Valley, MD · Philadelphia, PA
Travelers Insurance is seeking a highly motivated and knowledgeable Associate Claim Counsel to join our Bond & Specialty Insurance team. Bond & Specialty Insurance (BSI) provides management…
Added 3 mins ago
Academic Program Support Coordinator
University of North Carolina- Chapel Hill
CHAPEL HILL, NC · NC
The Academic Program Support Coordinator (or Specialist) provides support to academic programs administered or supported by PHLP, as identified by academic program directors and other…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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