Jobs in the United States

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Added 3 mins ago
DF
FINANCIAL SYSTEMS ANALYST (CYBER)
Defense Finance and Accounting Service
Indianapolis, IN · Texarkana, TX · Cleveland, OH
- $106,437 to $144,481 USD / year
Analyst serves as the Lead Functional Analyst. | Incumbent recommends changes/modifications/requirements to current regulations, policies, and practices adaptable to all accounting systems.…
Added 3 mins ago
US
MANAGEMENT ANALYST (MANPOWER)
United States Fleet Forces Command
Fort Meade Naval Facilities, MD
- $121,785 to $166,442 USD / year
You will serve as a MANAGEMENT ANALYST (MANPOWER) in the MANPOWER AND MANNING DEPARTMENT, HUMAN RESOURCES, MANPOWER, TRAINING AND EDUCATION DIVISION of US FLEET CYBER COMMAND.
Added 3 mins ago
VH
Medical Records Administrator-Assistant Chief - Health Information Management
Veterans Health Administration
Salisbury, NC
- $91,503 to $118,957 USD / year
This position is located in the Health Information Management (HIM) Section of Health Administration Service (HAS) at the Salisbury VA Health Care System. Medical Records Administrators…
Added 3 mins ago
NA
FINANCIAL MANAGEMENT ANALYST
Naval Air Systems Command
Cherry Point, NC
- $50,460 to $80,243 USD / year
You will serve as a FINANCIAL MANAGEMENT ANALYST in the Financial Management Community recognizes of FLTREADCEN EAST.
Added 3 mins ago
NA
FINANCIAL MANAGEMENT ANALYST
Naval Air Systems Command
Cherry Point, NC
- $74,678 to $116,362 USD / year
You will serve as a FINANCIAL MANAGEMENT ANALYST in the FINANCIAL MANAGEMENT COMMUNITY of FLTREADCEN EAST.
Added 34 mins ago
Benefits Analyst III (temporary)
Jobgether
Remote, United States
The Benefits Analyst III will play a key role in managing and optimizing comprehensive employee health and welfare benefit programs across multiple countries. This position combines…
Added 39 mins ago
SO
Statewide Procurement Analyst II - 20
State of Mississippi
Hinds County, MS
- $51,693.41 to $55,000 USD / year
Eligible employees have the opportunity to participate in the state’s health and prescription insurance program. Employees may select either single or family coverage with affordable…
Added 53 mins ago
Business Systems Analyst 3
ACS Professional Staffing
Vancouver, WA
ACS Professional Staffing is looking for an employee to work hybrid with our client. This Business Systems Analyst 3 will analyze system requirements, support change and configuration…
Added 1 hour ago
CO
Special Services Assistant VI (Fire Emergency)
County of Los Angeles
Los Angeles, CA
- $16,109.2 to $25,053.08 USD / month
Direct high-level coordination between the Chief Executive Office’s Administrative Services Branch, Office of Emergency Management, executive leadership, County departments, consultants,…
Added 1 hour ago
P
Learning Effectiveness & Capability Impact, Director
Pfizer
Jefferson City, MO
- $146,600 to $271,500 USD / year
+ A minimum of 8+ years of experience in sales, training, commercial analytics, performance management or program evaluation, or a combination of related experiences.
Added 1 hour ago
J
Senior IT Payroll Analyst
Jobgether
Remote, United States
- $60,000 to $75,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Payroll Analyst based in the United States.
Added 1 hour ago
Computer System Analyst/Engineer
Southern Company
Birmingham, AL
Department: Energy Management Systems (EMS) Operations – Birmingham
Added 1 hour ago
Computer Systems Analyst/Engineer – Ansible System Admin
Southern Company
Birmingham, AL · Atlanta, GA
Department: Energy Management Systems (EMS) Operations – Birmingham or Atlanta
Added 2 hours ago
KC
Financial Systems (Functional Analyst I)
King County
Seattle, WA
- $42.75 to $54.19 USD / hour
This entry-level Functional Analyst I role assists with the system administration tasks of King County’s financial systems. The role performs routine system administration tasks, assists in…
Added 2 hours ago
Sr Director Analyst – SAP Security Strategy
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Sr Director Analyst – SAP Security Strategy based in the United…
Added 2 hours ago
Epic-Certified EHR Systems Analyst III (ClinDoc & Stork)
Jobgether
Remote, United States
…steps. Our partner is looking for an Epic-Certified EHR Systems Analyst III (ClinDoc & Stork) based in the United…
Added 2 hours ago
SO
Driver License Technician Trainee (Westminster)
State of Colorado
Westminster, CO
- $20.32 USD / hour
Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Added 2 hours ago
SO
Program Management III
State of Colorado
CO
- $8,898 to $14,238 USD / month
…education, assistance and customer service. We're hiring a Program Management III to lead the Tax Payer Service Call Center, which serves more than 200,000 customers each…
Added 2 hours ago
Associate Configuration Analyst/Configuration Analyst
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Associate Configuration Analyst / Configuration Analyst to join our team of qualified, diverse individuals within our Systems…
Added 2 hours ago
API Analyst - SARA Plus
DSI
Remote, United States
The API Analyst is responsible for supporting the design, implementation, testing, documentation, and maintenance of Application Programming Interfaces (APIs) that enable seamless…
Added 2 hours ago
Project Coordinator IV - Sustainability
DVJ Consulting Engineers
Los Angeles, CA
Working under the direction of the Sustainability Strike Team Lead, this position supports the Strike Team Cost Analyst, Project Managers and coordinates with District personnel, Campus…
Added 3 hours ago
Structural Analyst - Moonbase Program
Amentum
Houston, TX
We have an exciting opportunity for a Structural Analyst – Moonbase Program to join the team with HX5, a teammate company!
Added 3 hours ago
DC
Program Financial Analyst
DY4 Curtiss-Wright DS, Inc.
Remote, United States
- $98,900 to $131,800 USD / year
Lead Program Financial Analyst - Remote position
Added 3 hours ago
Lead Finance Analyst - WIM Finance
Wells Fargo
Saint Louis, MO
…and forecasting as well as economic research in support of management decision making…
Added 3 hours ago
Resource Support Analyst
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
As a financial analyst on our team, you'll create a financial management strategy and review reports from financial enterprise systems and training resources to help our customer succeed.…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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