Jobs in the United States

25+ jobs

Save this search

Added just now
JL
Cybersecurity Analyst II
JT4, LLC
Edwards AFB, CA
- $97,000 to $125,000 USD / year
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force and Navy under the Joint Range Technical Services Contract, better known as J-Tech…
Added just now
Contracts Leadership Development Program
BAE Systems
San Diego, CA · Jacksonville, FL · Maple Grove, MN
Experience: CLDP is a 3 year program, consisting of three, 12-month rotations through a variety of our business areas. It is designed to provide a diverse set of experiences through…
Added just now
I
Team Lead Integration Lab Services
Insight
Fort Worth
- $34 USD / hour
The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This…
Added 1 min ago
Engineering Manager
Spirit AeroSystems
Wichita, KS
Boeing-Wichita is seeking a Liaison Engineering Manager to join their team in Wichita, KS. In this role, you'll guide the resolution of complex technical issues, partner with manufacturing,…
Added 1 min ago
PP
Government Relations Analyst
Prosper Portland
Portland, OR
- $101,351.31 to $133,460.32 USD / year
Supports the development of an agency-wide political and government relations strategy with the Policy Manager, building broad coalitions and working closely with partners to support the…
Added 1 min ago
2nd Shift Security Operations Center Operator
CTDI
West Chester, PA
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet &…
Added 2 mins ago
Project Manager - Modular - Data Center
Cupertino Electric, Inc.
Edgerton, WI · Salt Lake City, UT · Houston, TX
Posting Title: Project Manager - Modular - Data Center
Added 2 mins ago
General Manager and Head of Product Development & Engineering
Veranex, Inc.
Providence, RI
The General Manager leads a multidisciplinary organization responsible for delivering innovative product development solutions to MedTech clients across the product lifecycle. This role is…
Added 2 mins ago
Program Manager
Abacus Technology
Washington, DC
10+ years experience in a project or program management role supporting Federal or DoD programs including multi-disciplinary teams. Bachelor’s degree in in business, management,…
Added 3 mins ago
Regional EHS Manager, Manufacturing
ICP Group
Phoenix, AZ
B.S. in engineering, environmental science, safety management, or other EHS-related technical discipline from an accredited college/university.
Added 3 mins ago
Technical Writer
NAES
Issaquah, WA
The Technical Writer is responsible for generating technical documentation across a wide range of industrial equipment and systems. Report to the Project Manager and research, organize, and…
Added 4 mins ago
Senior Construction Contracts Specialist
P&C Recruiting and HR
AZ
Reporting into the Procurement Manager, the role is responsible for driving the consistent application of contracting standards and commercial controls across engineering, procurement,…
Added 4 mins ago
Maintenance Manager
Schreiber Foods, Inc.
Richland Center, WI
The Maintenance Manager ensures the reliable operation of machinery and equipment while maintaining safety standards and regulatory compliance, including adherence to SQF (Safe Quality…
Added 4 mins ago
Operations Manager
CACI
Indian Head, MD · Indian Head
…experienced, versatile, well organized and proactive Operations Manager to join our effort to modernize the NPWS locations which are key components in ensuring the success of this critical…
Added 4 mins ago
Principal RF Engineer
CACI
Springfield, VA · Springfield
Acts as the technical advisor to the program manager.
Added 5 mins ago
Customs Clearance Project Manager
DHL Express (USA), Inc.
Erlanger, KY
The Customs Project Manager leads and delivers large-scale, cross functional digitalization initiatives designed to strengthen customs clearance performance, enhance operational efficiency,…
Added 6 mins ago
Inspections Sanitarian I
TX-HHSC-DSHS-DFPS
ARLINGTON, TX
Under the supervision of the Manufactured and Retail Foods Branch Manager, performs moderately complex (journey-level) environmental sanitation inspection work. Inspects food manufacturers…
Added 8 mins ago
Technical Account Manager
Red Hat, LLC
Remote, United States
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance,…
Added 8 mins ago
Data Engineer Senior - Data Modeling
PNC Bank NA
United States
…scalable data solutions. This is a hands-on role focused on data engineering, governance, and modeling within a modern data…
Added 8 mins ago
ALM Associate - Balance Sheet Analytics
PNC Bank NA
United States
Bachelor’s degree in Computer Science, Data Science, Financial Engineering, Financial Mathematics, Statistics, Finance, or another quantitative discipline.
Added 8 mins ago
Planning Engineer Sr
ERCOT
Taylor, TX
Provides electrical engineering analysis and technical support for the planning and operation of the electric power system. Implements appropriate system modeling, develops tools and…
Added 8 mins ago
Planning Engineer Sr
ERCOT
Taylor, TX
Provides electrical engineering analysis and technical support for the planning and operation of the electric power system. Implements appropriate system modeling, develops tools and…
Added 9 mins ago
Director, Forward Deployed Engineering
United States - Genesys Cloud Services, Inc.
TX · CO · NC · NV · VA · OR · GA · AZ
This is not a traditional people-management role. We want a technical builder and executive-credible leader who can still review configuration, integrations, code, debug a production agent…
Added 10 mins ago
Senior Product Manager, Bag, Checkout & Payments
Rent the Runway
Brooklyn, NY
As Senior Product Manager, Bag, Checkout & Payments, you will own the strategy and execution of the core transactional experiences that turn shopping intent into completed orders across…
Added 11 mins ago
Manager, Instrumentation Engineering
Ametek, Inc.
Suwanee, GA
…extreme precision and accuracy. The role of the Instrumentation Engineering Manager is to oversee the support of existing electronic products used in system development and the development…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

Apply About employer

More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

Report this job