Jobs in the United States

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CATERING MANAGER - Principia College - Elsah, IL
Compass Group
ELSAH, IL
Involved in catering events operations, including logistics, quality improvement, sanitation, and all facility-related activities.
Added 1 min ago
Procurement Manager
Hanwha Defense USA Inc
Philadelphia, PA
The Manager of Procurement will lead and develop Hanwha Defense USA’s procurement and supply chain function with a primary focus on production procurement supporting ship building programs.…
Added 4 mins ago
K
On-Call Events Coordinator
KQED
San Francisco, CA
- $25.37 to $31.71 USD / hour
…support to producers and event managers, ensuring polished operations, excellent guest experience, and seamless coordination with…
Added 6 mins ago
Logistics Manager – Rockledge, FL
Cambridge International Systems Inc
Rockledge, FL
As a Logistics Manager, you will play a critical role in ensuring the efficient coordination, accountability, and delivery of equipment, supplies, and inventory operations, that serve U.S.…
Added 7 mins ago
Fleet Service Manager onsite with Autonomous Vehicle Partner - Houston 77028
AutoNation
Houston, TX
The Fleet Service Manager – Autonomous Vehicles is responsible for leading and inspiring a team of 10 to 100 vehicle technicians tasked with maintaining and repairing a growing fleet of…
Added 7 mins ago
Integrated Air Missile Defense Planner (Strategic Planner 2-3) - 30497
HII
Tampa, FL
This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms…
Added 7 mins ago
Policy Team Lead
KBR
Washington DC Metro Area, DC · McLean, VA · Bethesda-Chevy Chase, MD
Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Added 8 mins ago
AC
Alfred Warehouse Driver
ALFRED COFFEE
Los Angeles, CA
- $20 to $22 USD / hour
…This position combines local driving with hands-on warehouse operations, including loading and unloading inventory, stocking products, receiving shipments, and maintaining an organized…
Added 8 mins ago
Transportation Specialist/ Assistant Manager
Pleasantville Public Schools
Pleasantville, NJ
Minimum of five (5) years of successful experience in transportation operations, school transportation, dispatching, logistics, fleet operations, or a related field.
Added 11 mins ago
Maintenance Service Manager
Federal Express Corporation
Ashland, VA
Plans, organizes, staffs, directs and controls the day-to-day operations of the department.
Added 12 mins ago
E
Warehouse Manager
Endries
Oakdale, MN
- $75,000 to $95,000 USD / year
Endries International, Inc. currently has an exciting opportunity for a Warehouse Manager to join our team. We are seeking a highly motivated leader who thrives on problem solving,…
Added 15 mins ago
Vice President of Accounting
CSC Generation
Remote, United States
…Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La…
Added 17 mins ago
DH
Field Installation Manager
Daniels Health
Remote, United States
- $65,127 to $75,495 USD / year
Daniels Health is seeking a dynamic professional to join our team as a Field Installation Manager. This role combines site assessments for new and prospective customers with hands-on…
Added 18 mins ago
GO
Dispatcher
GFL of Virginia, LLC
Chester, VA
- $23 USD / hour
May perform some additional responsibilities as assigned by the Operations Manager and Office Manager
Added 18 mins ago
RC
Vehicle and Fleet Manager (54620)
RISEBORO COMMUNITY PARTNERSHIP
BROOKLYN, NY
- $78,000 USD / year
The Vehicle and Fleet Manager is responsible for the overall management, maintenance, compliance, and lifecycle of the organization’s vehicle fleet. The position ensures that vehicles are…
Added 18 mins ago
Supervisor, Driver
Maersk Logistics & Services USA Inc.
MO
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to…
Added 20 mins ago
Inventory Quality and Control Manager - Knoxville, TN
CVS Health
Knoxville, TN
The Manager of Inventory, Quality, and Control is responsible for overseeing all aspects of inventory management (core production, NPI/Damages, cycle counts, slotting) and quality assurance…
Added 23 mins ago
SB
Master Scheduler
Spartronics Brooksville LLC
Brooksville, FL
- $80,000 to $110,000 USD / year
…enterprise-level production schedules supporting manufacturing operations, customer delivery requirements, inventory objectives, and operational capacity planning within an electronics…
Added 24 mins ago
Electrical Engineer 3
United Launch Alliance
Centennial, CO
…and may include interfacing with counterparts in procurement, logistics, testing, other engineering functions, and operations as needed. Tasks include hardware selection, reviewing and…
Added 25 mins ago
Executive Administrative Officer
SAIC
Chantilly, VA
…logistical support to senior leadership, including the Government Program Manager, Front Office Staff, military personnel, and civilian government…
Added 28 mins ago
FL
Industrial Maintenance Supervisor
Fidelis Logistics
Henrico, VA
- $70,000 to $80,000 USD / year
We are seeking a Maintenance Supervisor to lead and support our maintenance operations, ensuring all equipment, machinery, and facility systems run safely and efficiently. This is a…
Added 29 mins ago
HG
Capacity Planner
Hub Group
Oak Brook, IL
- $50,000 to $55,000 USD / year
…available driver hours. The Capacity Planner reports to the Manager, Regional Capacity…
Added 30 mins ago
Specialist, Stockroom
USA Jet Airlines, Inc.
Belleville, MI
The Specialist, Stockroom – reports to the Stores Leads and the Manager of Stores. Assists in the daily activities and operations of the Stores Department.
Added 34 mins ago
Senior Manager, Identity & Access Management
DoorDash USA
NY
…seamless access across DoorDash's global engineering and business operations. Our mission is to make access simple, automated, and user-centric, reducing friction through self-service…
Added 34 mins ago
Manager II, Logistics Operations
Applied Materials, Inc
Austin, TX
Operates in close collaboration with outsourced Logistics Operations providers and internal organization. Planning Ordering, Purchasing and Customer Account Specialists in local region

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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