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Senior Project Manager
Stantec
Boise, ID
We are seeking a Senior Project Manager to lead large, fast-paced, multidisciplinary design assignments for advanced manufacturing and technology facilities. This Boise-based role is…
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Senior Commercial Manager
Stantec
Boise, ID
…multiple concurrent design assignments, partnering closely with program leadership, project managers, and the client to protect delivery commitments, manage commercial exposure, and support…
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Product Line Manager – Mobile Core Service Assurance
VIAVI Solutions
United States
VIAVI Solutions is seeking a strategic and highly technical Product Line Manager (PLM) to join our Automated Mobility Solutions (AMS) business unit, specifically owning the evolution of the…
Added 1 min ago
Principal Electrical Engineer - Battery Energy Storage Systems (BESS)
Enbridge Inc.
Remote, United States
…utility-scale battery energy storage portfolio. You will shape engineering standards and asset strategies, guide projects from development through operations, and advance the safety,…
Added 1 min ago
Aircraft Manager II
Airbus Americas, Inc.
Mobile Area, AL
Airbus Americas, Inc is looking for a Aircraft Manager II to join our team based in Mobile, AL.
Added 1 min ago
Studio+ Marketing Project Management - Project Manager-Manager
EY
Seattle, WA
As a Project Manager in Marketing Project Management (SPM), lead large-scale DBT transformation initiatives. This role requires a strong techno-functional leader with expertise in project…
Added 1 min ago
Technology Consulting - TMT - Forward Deployed Engineer - Manager
EY
Minneapolis, MN · Nashville, TN · McLean, VA · Charlotte, NC · Boston, MA · Chantilly, VA · Westlake Village, CA · Miami, FL · New Brunswick, NJ · San Jose, CA · Secaucus, NJ · Chicago, IL · Irvine, CA · Birmingham, AL · Jacksonville, FL · Greenville, SC · Houston, TX · Las Vegas, NV · Albany, NY · Rogers, AR · Detroit, MI · Wichita, KS · Boca Raton, FL · Washington, DC · San Diego, CA · Tulsa, OK · Grand Rapids, MI · Grandview Heights, OH · Akron, OH · San Antonio, TX · Providence, RI · Hartford, CT · Phoenix, AZ · Southfield, MI · Sacramento, CA · New Orleans, LA · Baton Rouge, LA · Stamford, CT · Orlando, FL · Denver, CO · Salt Lake City, UT · San Mateo, CA · Cleveland, OH · New York, NY · Iselin, NJ · Oklahoma City, OK · Rochester, NY · Cincinnati, OH · Pittsburgh, PA · Seattle, WA · Atlanta, GA · Tallahassee, FL · Austin, TX · Portland, OR · Indianapolis, IN · Huntsville, AL · Chattanooga, TN · Philadelphia, PA · Tampa, FL · Baltimore, MD · Des Moines, IA · Arlington, VA · Memphis, TN · Toledo, OH · Fort Worth, TX · Buffalo, NY · Charleston, WV · Kansas City, MO · Louisville, KY · Hoboken, NJ · Tucson, AZ · Alpharetta, GA · Palo Alto, CA · Jericho, NY · Los Angeles, CA · Dallas, TX · Milwaukee, WI · Richmond, VA · Raleigh, NC · St. Louis, MO · San Francisco, CA
As a Manager in AI Engineering and Solutions, you will manage client workstreams and teams delivering enterprise AI, data, digital engineering, and cloud-enabled solutions for Technology…
Added 1 min ago
Installer III-Data Center
MasTec Communications Group
Chantilly, VA
…additions and specifications resulting from installation or engineering activities at customer central office…
Added 1 min ago
Installer III-Data Center
MasTec Communications Group
Chantilly, VA
…additions and specifications resulting from installation or engineering activities at customer central office…
Added 3 mins ago
A
Environmental Manager
Actalent
Deer Island, OR
- $82 to $88.95 USD / hour
Job Title: Environmental ManagerJob DescriptionThe Environmental Manager will lead environmental compliance programs and oversee laboratory operations within a complex industrial…
Added 3 mins ago
Hardware Lab Manager
Actalent
Milpitas, CA
Job Title: Hardware Lab ManagerJob DescriptionWe are seeking an experienced Robotics Lab Manager to lead the day-to-day operations, organization, safety, and technical readiness of a…
Added 3 mins ago
A
Construction Project Engineer
Actalent
Moses Lake, WA
- $35 to $40 USD / hour
…fast-paced project environment. Working alongside the onsite Project Manager and broader project team, the Project Engineer will help manage project documentation, electrical coordination,…
Added 3 mins ago
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Assistant Project Manager
Actalent
Fort Worth, TX
- $36 to $47 USD / hour
2+ years of construction, project engineering, or project management experience.
Added 4 mins ago
Category Manager - Indirect Materials or Services
Gerdau
CARTERSVILLE
Category Manager- Indirect Materials or Services
Added 4 mins ago
Global Supply Chain Manager- Electronics
Salient Motion
Hawthorne, CA · 4857 W 147TH St Hawthorne, CA
The Category Manager, Electronics owns the electronics supply base that feeds Salient Motion's actuator, power supply, and integrated system product lines. This is a strategic,…
Added 5 mins ago
SD
Electro-Optical Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $126,000 to $200,000 USD / year
…bridging optical physics, sensor architecture, and space systems engineering. In this high-impact, interdisciplinary role, you will lead and support the architecture, design, modeling,…
Added 5 mins ago
Business Analyst I (Intern) United States
Cisco
Research Triangle Park, NC
Qualifying education and work experience should be in Business, Supply Chain, Communications, Mathematics, Finance, Industrial Engineering, Statistics, or a related program
Added 5 mins ago
Data Analyst I (Intern) - United States
Cisco
Research Triangle Park, NC
…Supply Chain, Communications, Mathematics, Finance, Industrial Engineering, Statistics, or a related program or other academic…
Added 5 mins ago
Facilities Manager
Amgen
Holly Springs, NC
Work cross-functionally with individuals, partners, clients, and others in Engineering, Environmental Health & Safety, Quality, Supply Chain and Manufacturing networks.
Added 5 mins ago
Motorsports Tire Intelligence Scientist
General Motors
Concord, NC
Familiarity with GM engineering processes, motorsports program execution , or series-level technical requirements and regulations.
Added 5 mins ago
Senior Systems Engineer (Sentinel Future Capabilities Requirements)
Systems Planning and Analysis
Ogden, UT
The Senior Systems Engineer supports the Program Manager in the execution of program duties. The role provides highly technical expertise and guidance in solving complex hardware/software…
Added 5 mins ago
Engineer III or Senior Engineer - Distribution Capacity Planning
Duke Energy
Raleigh, NC
Bachelor of Science in Engineering from an ABET accredited program
Added 5 mins ago
Senior Product Manager, Value realization
Humana
Raleigh, NC
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 5 mins ago
CNC Machinist Supervisor
S&C Minimal
Chicago, IL
Budget Support: Support the Manager in overseeing department’s budget, providing recommendations and helping to review expenditures.
Added 5 mins ago
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Commercial HVAC Service Account Manager – Charlotte
Carrier
Charlotte, NC
- $79,000 to $158,000 USD / year
As a Commercial Service Account Manager, you will be responsible for growing Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements,…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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