Jobs in the United States

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Added just now
Universal Banker
United Bank
Cumming, GA
Identify and refer when appropriate to a customer to another Bank associate or department to discuss certain financial products/services
Added just now
A
NETA III/NETA IV Technician
Actalent
Cedar Park, TX
- $160,000 to $200,000 USD / year
Associate's degree in Electrical Power & Controls, Electrical Engineering degree, or comparable military electrical power training preferred.
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A
NETA III/NETA IV Technician
Actalent
Cedar Park, TX
- $160,000 to $200,000 USD / year
Associate's degree in Electrical Power & Controls, Electrical Engineering degree, or comparable military electrical power training preferred.
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Assistant Project Manager
Actalent
Fort Worth, TX
- $36 to $47 USD / hour
Associate's or Bachelor's degree in Construction Management, Engineering, or a related field, or equivalent experience.
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LU
College Career Center Technician
Lynwood USD
Lynwood, CA
- $21.49 to $26.83 USD / hour
Proof of high school graduation or equivalent (GED), OR proof of higher education (Associate degree or above).
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Cut Yardage Associate
HR Services Brand
Stokesdale, NC
Position Summary: The Cut Yardage Associate is responsible for performing all functions related to filling orders of cut yardage requests from customers. Includes but not limited to…
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Seasonal Associate-The Citadel
Victoria's Secret & Co
Colorado Springs, CO
Position Overview: Seasonal Selling Associate
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Seasonal Associate-Mid Rivers
Victoria's Secret & Co
Saint Peters, MO
Position Overview: Seasonal Selling Associate
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Seasonal Associate-Northpark
Victoria's Secret & Co
Davenport, IA
Position Overview: Seasonal Selling Associate
Added 1 min ago
Investigative Auditor (45258)
Neighborhood Health Plan of Rhode Island
Smithfield, RI
…to FWA and reports cases of suspected fraud to the Office of Program Integrity. Manages regulatory notices (HPMS memos), case summaries and coordinates with external entities, including but…
Added 1 min ago
Yankee Candle-Retail Seasonal Sales Associate - National Harbor, MD
Newell Brands
National Harbor
Drive guest loyalty through the Rewards Loyalty program and Key Performance Indicators (KPIs).
Added 1 min ago
VC
Employment Placement Specialist (70870)
VOA Chesapeake and Carolinas
Baltimore, MD
- $53,000 USD / year
…needs. The position functions as a job service liaison for the program, networking with local business leaders, establishing commitments to employ residents, facilitating placements, and…
Added 1 min ago
ON
Relationship Banker
Old National Bank
Evansville, IN
- $17 to $29.75 USD / hour
…offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee…
Added 1 min ago
YC
Program Specialist* - Strategic Initiatives/Chancellor's Office - Central Services
Yosemite Community College District
Modesto, CA
- $5,736 to $7,328 USD / month
…participation; designs and prepares information materials in support of program activities; researches, gathers, inputs, processes and maintains information using computers and other office…
Added 1 min ago
RU
Special Education Instructional Aide I - Rocklin High School CL27192
Rocklin Unified School District
Rocklin, CA
- $21.66 to $27.62 USD / hour
…part of a Resource Specialist “pull-out” special education program (RSP), within a Special Day Class (SDC), or by providing special education support in a regular education…
Added 2 mins ago
Assistant/Associate Professor of Psychology (Clinical) - #192788
Western Carolina University
NC
…9-month, tenure-track faculty position at the Assistant or Associate professor level. Rank to be determined at the time of hire. Anticipated begin work date of August 2027. The typical…
Added 2 mins ago
Server PM
The Loren Hotel Group
San Antonio, TX
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 2 mins ago
Store Sales Associate
The Pittsburgh Paints Company
Lutherville Timonium, MD
The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail environment. This…
Added 2 mins ago
TI
Warehouse Associate
Turn5, Inc.
Lancaster, PA
- Up to $19.5 USD / hour
The Warehouse Associate handles specific duties such as picking, packing, shipping. As well as loading/unloading of trailers, and restocking products. A successful candidate must be team…
Added 2 mins ago
TI
Warehouse Associate
Turn5, Inc.
Lenexa, KS
- Up to $21 USD / hour
The Warehouse Associate handles specific duties such as picking, packing, shipping. As well as loading/unloading of trailers, and restocking products. A successful candidate must be team…
Added 2 mins ago
Data Management Support
Torch Technologies, Inc.
Eglin AFB, FL
Manage and maintain technical baselines, engineering data, configuration information, and product documentation to support program objectives and lifecycle management activities.
Added 2 mins ago
Sales Associate
The Talbots LLC
GA-Alpharetta, GA
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
Added 2 mins ago
TT
Sales Associate
The Talbots LLC
Store 00093 Charlottesville VA-Charlottesville, VA
- $12.77 to $15.95 USD / hour
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
Added 2 mins ago
Store Crew
7-Eleven
Kenansville, NC
Excellence in cash handling, fuel transactions, and promoting our rewards loyalty program.
Added 2 mins ago
W
Backroom Team Associate
Walmart
RICHLANDS, NC
- $14 to $27 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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