Jobs in the United States

25+ jobs

Save this search

Added just now
V
Help Desk Analyst
VetEvolve
United States
- $60,000 USD / year
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our…
Added just now
S
Manufacturing Associate
Staffmark
San Diego, CA
- $18 to $20 USD / hour
Looking for Manufacturing Associate jobs in San Diego where hard work drives every shift? This opportunity lets you help manufacture quality products, support production goals, and…
Added just now
S
Marketing Content and Digital Coordinator
Staffmark
Cypress, CA
- $28 to $30 USD / hour
The role will work closely with internal sales, marketing, and product teams to support ongoing marketing activities and ensure the timely delivery of marketing materials.
Added just now
S
Forklift Operator
Staffmark
Newville, PA
- $18.5 to $21.5 USD / hour
…moving? This opportunity lets you safely transport materials, support inventory movement, and help maintain efficient warehouse and distribution…
Added just now
S
Legal Front Desk Administrator
Staffmark
Tucson, AZ
- $20 to $23 USD / hour
Support intake processes and client communications.
Added just now
Bank Teller
Five Star Bank
Greece, NY
Support Branch Operations: Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness.
Added just now
SJ
Supervisor I, Zero Waste
SAN JOSE CONSERVATION CORPS
San Jose, CA
- $29.5 to $32.64 USD / hour
Provide administrative and operational support for Zero Waste programs, ensuring accurate documentation, reporting, recordkeeping, and data management.
Added 1 min ago
Controls Technician, Controls Deployment Service
Amazon Data Services, Inc.
Wheatfield, IN · New Carlisle, IN
…and Electrical Power Monitoring Systems (EPMS) healthy and operational. On a given day, you are the boots on the ground solving problems that directly impact data center availability. You…
Added 1 min ago
UO
A.I Center Admin Coordinator
University of South Carolina
SC
- $23 USD / hour
Based on the operational needs of the college, work hours may occasionally increase to up to 20 -25 hours per week.
Added 1 min ago
Administrative Assistant
University of South Carolina
SC
Division of Student Affairs and Academic Support
Added 3 mins ago
Vascular Clinical Specialist (San Antonio)
MDU Medtronic USA Inc
Remote, United States
Support product launches, inventory transitions, operational initiatives, and other business activities that contribute to customer success.
Added 3 mins ago
Actuarial Manager- Medicaid Consultant
CBIZ
Remote, United States
…analytical teams and personally perform complex analyses to support client…
Added 3 mins ago
Actuarial Manager- Medicaid Consultant
CBIZ
Remote, United States
…analytical teams and personally perform complex analyses to support client…
Added 3 mins ago
Shipping and Receiving Associate
Morris & Associates
Garner, NC
May require occasional overtime to meet operational demands
Added 3 mins ago
IE
Team Lead Integration Lab Services
Insight Enterprises, Inc.
Ft Worth, TX
- $34 USD / hour
Perform hands-on provisioning and troubleshooting as needed to support
Added 3 mins ago
IE
Sr. Technician Data Center Services
Insight Enterprises, Inc.
Ft Worth, TX
- $28 USD / hour
The Senior Technician serves as a technical escalation point and work leader for technicians and associate engineers. The role coordinates daily technical activities, verifies work quality,…
Added 3 mins ago
IE
Sr. Technician Data Center Services
Insight Enterprises, Inc.
Ft Worth, TX
- $28 USD / hour
The Senior Technician serves as a technical escalation point and work leader for technicians and associate engineers. The role coordinates daily technical activities, verifies work quality,…
Added 3 mins ago
TS
Assistant Manager, Brand - Pro
The Scotts Company LLC
Marysville, OH
- $103,700 to $122,000 USD / year
…modern CPG brand marketing. In this role, you will operate as an associate general manager of the business, driving cross-functional alignment to serve commercial landscape contractors,…
Added 4 mins ago
Network Run Support Analyst
DHL
Westerville, OH
…bottlenecks, and implementing corrective measures to ensure operational…
Added 4 mins ago
Recruiter
Minnetonka, MN
…doctor-led shared services organization providing administrative and operational support to pediatric dentistry and orthodontic practices across multiple states. Our culture emphasizes…
Added 4 mins ago
Actuarial Analyst
Humana
Oklahoma City, OK
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 4 mins ago
Lead Product Manager, Value realization
Humana
Oklahoma City, OK
…capability that spans business outcomes, model performance, and operational…
Added 4 mins ago
Senior Product Manager, Value realization
Humana
Oklahoma City, OK
…measurement across business outcomes, model performance, and operational metrics. You will focus on delivery execution - ensuring requirements are clear, dependencies are managed, and…
Added 4 mins ago
Lead, Conditions Management Marketing
Humana
Oklahoma City, OK
The CRM Marketing Lead (Pod Lead) for Conditions Management Marketing serves as the operational leader of an assigned marketing pod, translating journey strategies into high-quality,…
Added 4 mins ago
Utilization Mgmt. Coordinator
Humana
Oklahoma City, OK
Performance Goals: Meet productivity, quality, service, and attendance expectations. Adapt to changing priorities and support both phone and non-phone responsibilities as operational needs…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

Apply About employer

More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

Report this job