Jobs in the United States

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Added 1 min ago
Sr. Contract Analyst
Amyx, Inc.
Falls Church, VA
Amyx, Inc. is seeking a Senior Contract Analyst to be located in Falls Church, VA, to support the Defense Health Agency (DHA). The DHA is responsible for the effective execution and…
Added 2 mins ago
Sr. Analyst,SHE Safety & Health
SC Johnson
Racine, WI
The Senior Analyst, PSM serves as the site subject matter expert regarding OSHA’s Process Safety Management (PSM) standard and EPA’s Risk Management Plan (RMP) rule. This role will provide…
Added 3 mins ago
SO
Management Analyst
State of Kansas
KS
- $53,955.2 USD / year
Preferred Qualifications: Experience in the Kansas Child Welfare program and systems (ie. FACTS, KIPS, KIDS and KEES). Experience with Microsoft Office including Microsoft Office Platforms.…
Added 4 mins ago
SE
Technology Support Analyst – End User Training
SWCA Environmental Consultants
Remote, United States
- $83,735 to $109,680 USD / year
SWCA Environmental Consultants seeks a Technology Support Analyst – End User Training to support our growing Technology Team. This role is responsible for improving employee technology…
Added 4 mins ago
Senior People Operations Analyst
Mercer Advisors
Remote, United States
…financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of…
Added 6 mins ago
Principal Cyber Security Analyst
Navy Federal Credit Union
Vienna, VA · Winchester, VA · Pensacola, FL
…our growing Cybersecurity Operations team as a senior threat…
Added 6 mins ago
Joint Capabilities Developer
JANUS Research Group
Newport News, VA
Supporting Army Future Command, Future and Concept Center, Futures Integration Division, the analyst will provide Mission Command/Intelligence and/or Cyber capability analysis across the…
Added 6 mins ago
Senior Aerial ISR Capability Development Analyst
JANUS Research Group
Newport News, VA
Synchronize across Intelligence, Aviation, acquisition, program-management, Joint, and operational stakeholders to identify dependencies, funding risks, interoperability concerns, and…
Added 7 mins ago
All Source Intelligence Analyst
SAIC
Quantico, VA
SAIC is seeking an All Source Intelligence Analyst to support the Foreign Risk Evaluation (FRE) Program, operating within the Office of the Deputy Under Secretary of the Navy for…
Added 9 mins ago
Business Analyst - Lending & PM Tools
CIBC
Milwaukee, WI
…analyzing business performance. The role participates in risk management and cost optimization projects, supporting the execution of a satisfactory risk plan that incorporates successful…
Added 9 mins ago
EG
Sr IT Governance Analyst
Eliassen Group
Madison, WI
- $42 to $52 USD / hour
Our client seeks a Sr IT Governance Analyst to provide counsel on IT controls, risk management, and audits. The role partners with the AI Center of Excellence to align internal AI…
Added 10 mins ago
Operations Analyst 3
University of California, Davis
CA
…forecasting, reconciling the General Ledger to the Project Portfolio Management (PPM) system in Aggie Enterprise, and processing cost transfers while ensuring compliance with University…
Added 10 mins ago
Knowledge Manager/Business Analyst
Hanwha Defense USA Inc
Philadelphia, PA
Hanwha Defense USA is seeking a Business Analyst / Knowledge Manager to support a U.S. Navy shipbuilding effort for a new class of amphibious vessels built at Hanwha Philly Shipyard. As…
Added 10 mins ago
KM
Lead Intelligence Analyst
Knowledge Management, Inc.
Washington, DC
- $95,000 to $103,000 USD / year
Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority…
Added 10 mins ago
KM
Intelligence Analyst Lvl II
Knowledge Management, Inc.
Washington, DC
- $75,000 to $80,000 USD / year
Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority…
Added 10 mins ago
KM
Intelligence Analyst Lvl I
Knowledge Management, Inc.
Washington, DC
- $70,000 to $75,000 USD / year
Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority…
Added 10 mins ago
Jr. Financial Analyst
Metropolitan Companies
Wyomissing, PA
Metropolitan Companies is looking for a Jr. Financial Analyst to join our team! This role is within the Finance department and may include the preparation of annual budgets and financial…
Added 11 mins ago
Pricing Financial Analyst
TMN Toyota Motor North America Company
Plano, TX
Toyota’s Product Profit Lifecycle Management (PPLM) Department is looking for a passionate and highly motivated Analyst.
Added 12 mins ago
Expert Project Controls Analyst
Pacific Gas And Electric Company
Pleasanton, CA
The Expert Project Controls Analyst demonstrates advanced expertise in Cost Management, Schedule Management, and/or Earned Value Management. This role provides strategic leadership and…
Added 12 mins ago
Systems Analyst
ACQCENTRIC INC
Huntsville, AL
AcqCentric is looking for an amazingly talented Systems Analyst to join our team! In this role you will provide coordinated training support to the Kingdom of Saudi Arabia (KSA) Terminal…
Added 13 mins ago
LH
Customer Experience Support Analyst
Linus Health
Remote, United States
- $65,000 to $70,000 USD / year
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product…
Added 15 mins ago
JL
Cybersecurity Analyst II
JT4, LLC
Edwards AFB, CA
- $97,000 to $125,000 USD / year
RANGE POSITION DESCRIPTION: As a professional with JT4, the Cybersecurity Analyst II will be responsible for working with a motivated team to provide cybersecurity support to various DoW…
Added 16 mins ago
Senior Flight Test Engineer/Analyst
BAE Systems
Hill AFB, UT
Job Description BAE Systems is looking for a motivated Senior Flight Test Engineer/Analyst to join the Force Development Evaluation (FDE) team for an exciting opportunity supporting the…
Added 16 mins ago
PP
Government Relations Analyst
Prosper Portland
Portland, OR
- $101,351.31 to $133,460.32 USD / year
Makes recommendations and leads and/or participates in program, process, and policy improvements; coordinates or assists with their implementation.
Added 17 mins ago
Sr. Business Analyst, Revenue Cycle
EyeSouth Partners
Atlanta, GA
The Sr. Business Analyst, Revenue Cycle is responsible for development and management of key revenue cycle management metrics for the practice. In addition, this teammate will be…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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