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Senior Lead Business Analyst
Majesco
Remote, United States
- $95,000 to $125,000 USD / year
Own scope at the requirement level: trace each requirement from the SOW through solution design, flag deviations, and resolve them with the Project Manager through the right path, whether…
Added 1 min ago
Associate Director, Injectable Drug Product Technology Transfer
Alexion Pharmaceuticals Inc Company
New Haven, CT
The Associate Director will lead the development, characterization, technology transfer, and validation of sterile injectable drug products across a range of modalities including biologics,…
Added 4 mins ago
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Associate Software Engineer I
Toshiba America Business Solutions
Lake Forest, CA
- $33.6 to $38.62 USD / hour
Under close management direction, review business requirements to draft software design and review with engineering team for approval.
Added 5 mins ago
Lead Product Manager, Value realization
Humana
Washington, DC
…approach and partner closely with data science, analytics, engineering, and business stakeholders to deliver trusted, decision-ready reporting. In partnership with the Director, Product…
Added 5 mins ago
Lead Product Manager, Next Best Action Use Case Management
Humana
Washington, DC
…needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the…
Added 5 mins ago
Technical Architect Lead
Accenture
Washington, DC
…leadership. This hands on leader will manage a cross functional engineering team to keep production and COOP environments healthy, oversees DevSecOps practices, code migrations and security…
Added 8 mins ago
IEC Reliability Designer
Hargrove and Associates, Inc
Baytown, TX
Perform Engineering Design and Review as required.
Added 8 mins ago
DevSecOps Cloud Engineer
Trace3
Colorado Springs, CO
…and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a…
Added 9 mins ago
Structural Technician
Stantec
Miami, FL
…collaboratively with structural engineers, architects, and other engineering disciplines. This role offers the opportunity to contribute to complex building projects while expanding…
Added 10 mins ago
Postdoctoral Research Associate
The University Of Texas At Dallas
TX
Postdoctoral Research Associate - Power Electronics and Power Conversion Systems
Added 10 mins ago
Postdoctoral Research Associate
The University Of Texas At Dallas
TX
Postdoctoral Research Associate: GaN Device Characterization and Modeling
Added 11 mins ago
Readiness Coordinator - PA Work Management - New Castle Service Building
FirstEnergy
New Castle, PA
Once a job is released from design, ensure job readiness, and communicate with customers, property owners, architects, engineers, etc. when necessary.
Added 11 mins ago
Senior Counsel - Data Governance, Privacy and Cybersecurity
AmerisourceBergen
Conshohocken, PA
Added 11 mins ago
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Sr Project Manager
ComEd
OAKBROOK TERRACE, IL
- $100,800 USD / year
…cases, budgetary approvals, project scheduling, requirements engineering, design and engineering tasks, vegetation management reviews, project reporting, project financial analysis, major…
Added 11 mins ago
Survey Internship (Summer 2027)
Woolpert, Inc
Harrisburg, PA
Added 11 mins ago
Lead Product Manager, Value realization
Humana
Harrisburg, PA
…approach and partner closely with data science, analytics, engineering, and business stakeholders to deliver trusted, decision-ready reporting. In partnership with the Director, Product…
Added 11 mins ago
Lead Product Manager, Next Best Action Use Case Management
Humana
Harrisburg, PA
…needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the…
Added 11 mins ago
Automation Engineering Technician I/II/III/Sr
EQT Corporation
Pittsburgh, PA
Added 11 mins ago
Coatings Specialist
JWF Defense Systems
Johnstown, PA
Associate degree or higher in Manufacturing Technology, Industrial Technology, Engineering Technology, Coatings Technology, Quality Management, or a related field preferred.
Added 12 mins ago
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Sr./Lead Network Engineer (MUST BE CLEARED SECRET)
Tlingit Haida Tribal Business Corporation
Washington, DC
- $110,000 to $121,000 USD / year
…circuit, and transmission logic problems. Experienced in the design, installation and acceptance testing of complex high-speed networks. Applies the principles of assessing and analyzing…
Added 14 mins ago
Senior Network Engineer
Govcio LLC
Quantico, VA
…capabilities and performance requirements. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops network and system element…
Added 14 mins ago
CO
Consulting Engineer (Planning & Project Development) - Austin Energy
City of Austin
United States
- $118,900 to $152,200 USD / year
Provides a high level of engineering and technical advice and direction. Possesses ability to troubleshoot advanced technical problems. Possesses ability to perform advanced engineering…
Added 15 mins ago
Manager Clinical Engineering
MedStar Health
Leonardtown, MD
Manages day to day operations of the Clinical Engineering department under the general oversight of the Director or Vice President of Clinical Engineering. Performs duties of a Biomed…
Added 16 mins ago
Electrical Engineering Associate
York International Corp.
United States
Perform engineering support activities including hands on construction and testing for the development of new or modified
Added 16 mins ago
Controls Project Specialist
Johnson Controls Inc.
United States
Win as one team by coordinating closely with Operations, Engineering, Design, subcontractors, vendors, and customers to keep work moving.

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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