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Store Sales Associate
The Pittsburgh Paints Company
Lutherville Timonium, MD
The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail environment. This…
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Data Management Support
Torch Technologies, Inc.
Eglin AFB, FL
Manage and maintain technical baselines, engineering data, configuration information, and product documentation to support program objectives and lifecycle management activities.
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Sales Associate
The Talbots LLC
GA-Alpharetta, GA
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
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Sales Associate
The Talbots LLC
Store 00093 Charlottesville VA-Charlottesville, VA
- $12.77 to $15.95 USD / hour
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
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Software Engineer Full Stack / Backend II (Full-Time) - United States
Cisco
Research Triangle Park, NC
- Full-time
- An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 3 years of work experience ; or
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Business Analyst I (Intern) United States
Cisco
Research Triangle Park, NC
- An undergraduate degree program (Associate's or Bachelor's); or
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Data Analyst I (Intern) - United States
Cisco
Research Triangle Park, NC
- An undergraduate degree program (Associate's or Bachelor's); or
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Facilities Manager
Amgen
Holly Springs, NC
Support in the management and oversee Facility Integrated Service Providers (ISP) delivering Integrated Facilities Management (IFM) and Food Services for the site establishing…
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(USA) Prepared Food Lead
Walmart
GOLDSBORO, NC
- $21 to $29 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Be an Expert Maintains an indepth knowledge of business on the floor and backroom operations by…
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Care Coach Home Health Aide
CenterWell
Goldsboro, NC
Sample collection and management: when samples are collected, you will ensure they are labeled properly and dropped off at the appropriate lab
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Pharmaceutical Sales - Associate Territory Manager-ASHEVILLE EAST NC CMH
Lilly
Asheville, NC
…medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our…
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Pharmaceutical Sales - Associate Territory Manager-Asheville West NC CMH
Lilly
Asheville, NC
…medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our…
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(USA) Freight Flow Associate
Walmart
Wilmington, NC
- $19 to $27 USD / hour
…guidelines and correcting and reporting unsafe situations to management Maintains the sales floor and merchandising presentation in accordance with company policies and procedures by…
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Registered Nurse (RN) Per Diem Days (35334)
ODYSSEY BEHAVIORAL GROUP
Warminster, PA
…complex mental health conditions. Nestled in Bucks County, the program provides the time, space, and support to step away from the pressures of everyday life and focus fully on…
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Registered Nurse (RN) Per Diem Nights (35332)
ODYSSEY BEHAVIORAL GROUP
Warminster, PA
…complex mental health conditions. Nestled in Bucks County, the program provides the time, space, and support to step away from the pressures of everyday life and focus fully on…
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Registered Nurse (RN) Per Diem Nights (35331)
ODYSSEY BEHAVIORAL GROUP
Warminster, PA
…complex mental health conditions. Nestled in Bucks County, the program provides the time, space, and support to step away from the pressures of everyday life and focus fully on…
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Senior Product Manager, Value realization
Humana
Raleigh, NC
…Action (NBA) and to assist with measurement tracking across the program. This is a hands-on execution role that turns the measurement strategy into shipped, trusted reporting by partnering…
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Preventative Home Health Medical Assistant
CenterWell
Durham, NC · Raleigh, NC · Youngsville, NC
o Sample collection and management: performs venipuncture for ordered laboratory tests, ensures specimens are properly labeled, and delivers specimens to the appropriate laboratory
Added 1 min ago
Preventative Home Health LPN
CenterWell
Youngsville, NC · Durham, NC · Raleigh, NC
o Sample collection and management: performs venipuncture for ordered laboratory tests, ensures specimens are properly labeled, and delivers specimens to the appropriate laboratory
Added 1 min ago
Preventative Home Health Aide
CenterWell
Youngsville, NC · Raleigh, NC · Durham, NC
Sample collection and management: when samples are collected, you will ensure they are labeled properly and dropped off at the appropriate lab
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CNC Machinist Supervisor
S&C Minimal
Chicago, IL
Leadership & People Management: Uphold and promote a professional work environment, addressing minor conflicts and fostering teamwork in line with S&C’s values. Monitor team tasks and…
Added 1 min ago
Home Health RN Branch Director in Seattle WA (Relocation Provided)
CenterWell
Charlotte, NC · Raleigh, NC
…growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff. The Branch Director will have direct…
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Home Health RN Clinical Manager in Seattle WA (Relocation Provided)
CenterWell
Raleigh, NC · Charlotte, NC
Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
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Treasury Sales Associate I- Global Payment Solutions - Middle Market
Bank of America
Charlotte, NC
…from sale through implementation and coordinating the Client Management Process (CMP) by focusing on client acquisition and deepening existing relationships. Job expectations include…
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Associate Director - Data and Analytics (Hybrid)
RTX Corporation
charlotte, NC
The Associate Director in Data & Analytics is responsible for shaping, scaling, and leading high‑performing data and analytics teams that deliver business impact. This role blends technical…

Linus Health

Customer Experience Support Analyst

Remote, United States

$65,000 to $70,000 USD / year

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Job details

Pay: $65,000 to $70,000 USD / year
Experience: 3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Linus Health Linus Health is transforming brain health through early detection, scalable cognitive assessment, and data-driven clinical pathways. By combining neuroscience, clinical expertise, and AI we enable earlier identification of cognitive impairment and more coordinated care across the healthcare continuum.

As we expand nationally, we are building a system that integrates brain health support across health systems, primary care, payers, research and pharma studies, population health organizations, diagnostic providers, virtual care platforms, and dementia care management partners to deliver measurable value across risk-based environments.

The Role We are seeking a Customer Experience Support Analyst to deliver exceptional day-to-day support to Linus Health customers and users. This individual will report to the Associate Manager, Customer Experience and serve as a trusted resource for technical troubleshooting, customer requests, and operational support, ensuring issues are addressed promptly, thoughtfully, and thoroughly.

This role requires strong technical problem-solving, proactive communication, and a deep appreciation for how our technology supports clinical workflows. Support Analysts take ownership of customer issues from initial contact through resolution, coordinate with internal teams, and identify opportunities to improve the reliability, efficiency, and quality of the customer experience. What You'll Do Customer Support and Issue Resolution

Serve as the primary point of contact for day-to-day customer support requests through the Linus Support Portal, email, phone, meetings, and chat.
Own customer requests from initial contact through resolution, maintaining accurate documentation, timely internal and external communication, and reliable follow-through.
Assess issue impact, prioritize time-sensitive needs, and respond within established service-level expectations. Provide clear, empathetic support in challenging situations. Escalate issues that affect broader customer relationships, clinical program performance, or contractual commitments to the Clinical Program Manager.
Share customer feedback, recurring issues, and support trends with Clinical Program Management, Service Design, and Product teams to inform improvements in clinical workflows, product usability, and customer adoption.

Technical Troubleshooting

Troubleshoot issues involving Linus Health software, Apple iPads and iOS, web browsers, connectivity, and device functionality.
Gather details, ask diagnostic questions, test possible solutions, and reproduce issues when possible. Document findings and determine appropriate next steps.
Refer to Product, Engineering, and Clinical Program Management teams through established division communications when specialized expertise is needed, while maintaining ownership of customer follow-up.
Build working knowledge of Linus Health products and customer workflows; apply new learning and sound judgment to unfamiliar issues and escalations.

Customer Operations

Coordinate customer onboarding tasks related to device logistics, fulfillment, and vendor-related requests.
Track support metrics and SLA performance, including responsiveness, resolution quality, and customer satisfaction. Follow established privacy, security, and escalation procedures.
Identify recurring issues and customer trends; recommend improvements to workflows, documentation, and products, and develop scalable customer support processes.
Maintain internal knowledge resources, share insights across teams, and support special projects that improve the customer experience.
Proactively identify operational risks, recurring support needs, and gaps in customer readiness; coordinate with the Clinical Program Manager and other internal teams to address them before they affect clinical workflows or customer satisfaction.

What Excellence Looks Like An exceptional Customer Experience Support Analyst makes customers feel confident that their needs are understood, their issues are being addressed, and nothing is falling through the cracks. They are responsive, thoughtful, and thorough. They investigate before escalating, communicate proactively, follow through on commitments, and understand the impact their work has on clinicians, patients, and customer operations. At any point, they can answer: What does this customer need? What is preventing them from moving forward? Who needs to be involved? What happens next? Have we closed the loop? They recognize patterns, anticipate recurring problems, and look for opportunities to make support more effective and scalable. They take pride in solving problems well and hold themselves and their colleagues to a high standard of customer care. About You Required

3–5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
Professional experience in a healthcare environment or a role directly supporting healthcare delivery, with an understanding of clinical and operational workflows.
Familiarity with Zendesk, including managing tickets, documenting interactions, updating statuses, and tracking requests through resolution.
Strong technical troubleshooting aptitude and the ability to investigate unfamiliar issues logically and learn new systems. A coding background is not required.
Excellent written and verbal communication skills, including empathetic customer support and effective de-escalation.
Strong organizational and project management skills, with demonstrated ownership, initiative, and independent follow-through.
Ability to manage competing priorities, recognize time-sensitive needs, and exercise sound judgment about when to investigate, seek collaboration and guidance, or escalate.
Demonstrated cross-functional collaboration, openness to feedback, and adaptability as processes, technologies, and priorities evolve.
Passion for delivering exceptional customer experiences.

Preferred

Experience supporting healthcare SaaS platforms, digital health products, or medical technology used in clinical and/or research settings.
Experience troubleshooting Apple iPads and iOS, browsers, connectivity, or other customer-facing technologies.
Clinical training, direct patient-care experience, or experience working closely with healthcare professionals in patient-facing settings.
Exposure to clinical research, customer implementations, device logistics, or knowledge management.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

The expected base salary range for this position is $65,000 to $70,000 USD annually. In addition to base salary, this position is eligible for equity and a comprehensive benefits package, including health benefits, unlimited PTO, a monthly flex day and a 401(k) plan with an employer match.

Actual compensation will be determined based on a variety of factors, including but not limited to relevant skills, professional experience, qualifications, geographic location, internal equity and market conditions. The final offer may vary based on these factors.

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More about this job

Skills

Customer experience
Troubleshooting
Problem solving
Communication skills
Customer service
Documentation
Customer relations
Program management
Troubleshoot
Onboarding
Logistics
Technical support
Zendesk
Project management
Collaboration
Adaptability
Research
Patient care
Clinical research

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