Telecommunication Network Specialist

Dexian Government Solutions is seeking a Telecommunication Network Specialist to support our EPA BSMD proposal effort.

Position Overview:

The Telecommunication Network Specialist supports Voice Telecommunications services under EPA's Multi-Regional Information Technology Support Services (MRITSS) call order for the Building Systems Management Division (BSMD) at Research Triangle Park, NC. This specialist analyzes network characteristics, designs and optimizes network topologies and site configurations, and plans installations, transitions, and cutovers across voice, fax, delegated data-telephony, health and safety voice, and the Neutral Host In-Building Wireless Repeater System (Distributed Antenna System).

The Telecommunication Network Specialist works on-site and coordinates closely with EPA enterprise teams, the managed voice service provider, carriers, and the Data Telecommunications team to deliver reliable, secure, and well-documented telecommunications services. This position is contingent upon contract award.

Job Duties:

• Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommend procurement, removals, and modifications to network components, including voice, data, and video.
• Design and optimize network topologies and site configurations; plan installations, transitions, and cutovers of network components and capabilities.
• Plan and coordinate the installation, maintenance, repair, upgrade, configuration, operation, and documentation of voice, fax, and delegated data-telephony services, telephone switches, voicemail systems, and telephone interconnect networks.
• Perform delegated moves, adds, and changes (installation, relocation, removal, feature changes, and troubleshooting) for voice and fax services, and coordinate repairs with outside service providers when directed.
• Install, program, and maintain common telecommunications equipment, including fax machines, analog phones, overhead paging systems, alarm and monitoring circuits, and other special circuits.
• Maintain health and safety voice telecommunications, including Area of Rescue Assistance (ARA) communication devices and health and safety analog phones, and restore dial-tone connectivity to outdoor duress stations and elevator Emergency Communication Devices when they fail.
• Coordinate with the managed service provider and EPA enterprise team on the Avaya Communications Manager (ACM), Avaya Aura Messaging (AAM), Avaya G450 gateways, handsets, and softphones; submit higher-tier tickets and perform local administration through approved portals and processes.
• Stage and implement software, firmware, and equipment upgrades on delegated voice platforms and peripherals, and maintain cable-plant records and engineering drawings for new or modified voice systems, coordinating structured cabling with the Data Telecommunications team.
• Inspect, test, and maintain the Distributed Antenna System (DAS), including carrier signal-strength spot checks, visual inspections, isolation testing, coverage assessments, preventive maintenance, and annual campus heat-map and coverage plots, sustaining a received signal strength indicator (RSSI) greater than -85 dBm in approximately 95% of the covered area at RTP.
• Maintain inventories of lines, extensions, devices, voicemail boxes, trunks, and circuit demarcations, and coordinate circuit orders, turn-ups, porting, and repairs with carriers.
• Process orders, management, and billing for wiring projects and RTP Voice Service through EPA's eBusiness application, filing approvals and documentation in the Government repository.
• Triage, track, and resolve incidents and service requests in ServiceNow, coordinate with the Enterprise IT Service Desk (EISD) and enterprise network team (MAINES), and process changes through the Change Advisory Board (CAB) within approved maintenance windows, with tested back-out plans and post-implementation reviews.
• Coordinate requirements with users, suppliers, and carriers, and produce telecommunications reports, configuration baselines, acceptance and test artifacts, knowledge articles, and as-built documentation in the Government-designated repository.
• Comply with EPA security, privacy, records management, and Controlled Unclassified Information (CUI) requirements, including protecting personally identifiable information in telecom records.
• Work on-site Monday through Friday, 7:00 AM to 5:00 PM ET, and support scheduled maintenance windows, planned cutovers, continuity events, and after-hours critical incidents as directed.

Required Qualifications:

• Bachelor's degree in a related field, or equivalent experience.
• 4 to 6 years of experience in telecommunications or network support, including analysis, design, and administration of voice and data networks.
• Experience planning and executing installations, transitions, and cutovers of voice, data, and video network components.
• Working knowledge of the Avaya G450 gateway, handset, and softphone programming, as well as experience supporting analog, fax, paging, and special circuits.
• Experience coordinating circuit orders, turn-ups, porting, and repairs with carriers, and maintaining telecom inventories and circuit records.
• Experience working within ITIL-aligned processes (incident, change, and knowledge management) using an IT service management tool such as ServiceNow.
• Familiarity with Federal IT security requirements (e.g., FISMA, NIST, agency security directives).
• Ability to obtain and maintain a Tier 4 Public Trust (High Risk/Sensitive) background investigation.
• Ability to work on-site at the EPA facility in Research Triangle Park, NC and to support scheduled maintenance windows and after-hours escalations.

Public Trust Requirement:

Tier 4 Public Trust (High Risk/Sensitive) is required to Start.

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.