Program Manager

Dexian Government Solutions is recruiting for a Program Manager to support our proposal effort at the U.S. Environmental Protection Agency (EPA) in Research Triangle Park, NC and Cincinnati, OH.

Position Overview:

The Program Manager serves as the sole Key Personnel for EPA's Multi-Regional Information Technology Support Services (MRITSS) call order supporting EPA facilities in Research Triangle Park, NC and Cincinnati, OH. This leader is the single point of accountability for overall contract performance across all service areas: server administration, data and voice telecommunications, facility controls systems, audio-visual/video teleconferencing (VTC), application development, and graphics and multimedia.

The Program Manager is the primary point of contact to EPA Regional IT leadership and has full authority to act on behalf of the company on all matters relating to daily contract operations. This position is contingent upon contract award.

Job Duties:

• Lead day-to-day management of the contract, directing financial, technical, administrative, and personnel activities to meet all contractual obligations in accordance with EPA processes, procedures, and directives.
• Serve as the primary point of contact and escalation point for EPA Regional IT leadership and Government representatives (CO, COR, and Call Order COR).
• Lead recurring governance meetings and participate in all contract-level meetings and change governance, including Change Advisory Board (CAB) activities.
• Plan and manage staffing, scheduling, training, and cross-training across all service areas to sustain coverage during standard hours, scheduled maintenance windows, leave, and attrition.
• Oversee cross-functional planning of resources, milestones, and deliverables to ensure on-time, high-quality submission of all contract deliverables and reports.
• Identify, assess, and resolve complex business and technical issues and risks; develop and track mitigation plans to closure.
• Oversee ITIL-aligned service management processes (incident, problem, change, release, configuration, and knowledge management) and drive continual service improvement against defined service levels and performance standards.
• Oversee personnel security screening, onboarding and offboarding, and ensure team compliance with Federal IT security, privacy, and records requirements.
• Conduct staff performance assessments and evaluations and ensure team adherence to company and EPA processes, standards, and policies.
• Ensure back-office support for accurate, timely invoicing and contract administration.
• Collaborate with EPA Regional IT leadership to prioritize innovations and improvements, share customer survey results, and provide feedback on the services portfolio.
• Lead transition-in planning and execution to achieve full operational capability with no disruption to EPA services.
• Be on-site Monday through Friday, 8:00 AM to 4:00 PM ET, and available after hours for critical escalations; designate a qualified alternate during planned or unplanned absences.

Required Qualifications:

• Bachelor's degree in business administration, business management, information systems, information technology, engineering, or equivalent experience.
• Program management certification from an industry-recognized certification authority, such as a Project Management Professional (PMP) from the Project Management Institute (PMI).
• ITIL v3 and/or ITIL 4 Foundation certification.
• 10 years of experience managing IT support service programs of similar scope and complexity.
• Demonstrated experience managing teams of IT professionals supporting a large customer organization.
• Demonstrated experience interfacing with customer senior leadership.
• Familiarity with Federal IT security requirements (e.g., FISMA, NIST, agency security directives).
• Ability to work on-site at an EPA facility in Research Triangle Park, NC or Cincinnati, OH and to support after-hours escalations.

Public Trust Requirement:

Tier 4 Public Trust (High Risk/Sensitive) is required to Start

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.