Jobs in the United States

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After School STEM Instructor
Nexplore
El Mirage, CA
- $55 USD / hour
Stay in touch with your Program Success Manager
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Medical Assistant Orthopedic Clinic
Intermountain Health
Burley, ID
…a collaborative environment, and making a difference every day, we'd love to hear from…
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Electrical Senior Superintendent (Data Center Experience)
HCBeck, LTD.
United States
Collaborate with the lead Project Manager on financial plan opportunities and address variances from established budgets or schedules.
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M&E Sourcing Manager
American Express Global Business Travel
Boise, ID
If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…
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Vice President of Operations
Trinity Health
Boise, ID
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Physician Pay Analyst
Intermountain Health
Boise, ID
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
Added 1 min ago
Assistant Cook
Bienvivir All-Inclusive Senior Health
El Paso, TX
…frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly…
Added 1 min ago
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Clerk/Sorter
Main Salvation Army
Sheridan, WY
- $13 USD / hour
Must have some working experience or training that can be verified and that is applicable to this position · Knowledge, Skills and Abilities Required: Must have demonstrated competency in processing
Added 2 mins ago
Registered Nurse (PPSU/Procedures)
Cottage Health
Santa Barbara, CA
…neuro, CT and IR procedures, recovered, and discharged the same day. Interventional procedure patients are admitted to the…
Added 2 mins ago
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Part-Time Sales Associate - Famous Footwear
Famous Footwear
CEDAR RAPIDS, IA
- Part-time
Elevate to Your Goal-Crushing Era: You’ll bring your best to each day; take accountability for your effort and its impact on Famous Footwear’s overall performance. You’ll review store…
Added 3 mins ago
Health and Benefits Consulting - Senior Analyst
WTW
Atlanta, GA
State Life and Health license required within 90 days of joining
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3DE School Implementation Manager
3DE National LLC
Houston, TX
- $75,000 to $80,000 USD / year
Middle or High school classroom teaching experience, minimum of 5 years; comparable nonprofit experience as a program coordinator/manager is also acceptable
Added 3 mins ago
Buyer
Mclane
Temple, TX
…and prepare cost-benefit analysis reports for review by their manager. Finally, they will select the most suitable suppliers in terms of reliability, product quality, and…
Added 3 mins ago
Restaurant Breakfast Server
DRIFTWOOD HOSPITALITY MANAGEMENT
Plano, TX
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
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Room Attendant Weekends Required 3 - 4 days a week
Golder Hospitality
Red Wing, MN
If you enjoy being a part of a team, have a positive -can do attitude and strive to deliver exceptional customer service each day, we want to talk with you!
Added 4 mins ago
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Front Desk Manager
AIRE Ancient Baths
Chicago
- $75,000 USD / year
As the Front Desk Manager, you will be the guiding force of our Chicago Front Desk Team, embodying AIRE's Principles of Service Excellence. Your leadership will ignite a culture of…
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Yankee Candle - Store Manager - Plainfield, IN
Newell Brands
Plainfield
…collaborative environment where you can be your best, every…
Added 4 mins ago
EL Program Equity Manager
Chicago Public Schools
IL
In order to be successful and achieve the above responsibilities, the EL Program Equity Manager must possess the following qualifications:
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LIFEGUARD/ $648 Weekly (June 6th, 2027 -August 21st, 2027)
Melwood Community Services
Nanjemoy, MD
5.Works with the Director, Melwood Recreation Center, Program Director, Camps and Retreats, Day Camp Manager and Lifeguard Supervisor to develop and implement new activities and programs…
Added 4 mins ago
Ropes Course/Archery Attendant- Camp ($648 WEEKLY during summer months, on call remainder of year. (June 6th,2027- August 21st, 2027)
Melwood Community Services
Nanjemoy, MD
Works with the Director, Melwood Recreation Center, Program Director, Camps and Retreats, Day Camp Manager and Challenge Course/Adventure Supervisor to develop new activities and programs…
Added 4 mins ago
LIFEGUARD SUPERVISOR/$864 Weekly June 6th, 2027 - August 21st, 2027
Melwood Community Services
Nanjemoy, MD
Works with the Director, Melwood Recreation Center, Program Director, Camps and Retreats, and Day Camp Manager to develop new activities and programs that are inclusive and therapeutic for…
Added 4 mins ago
Onboarding Specialist
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
…the end-to-end onboarding workflow, serve as the primary pre-Day One point of contact for new hires, and partner with recruiting, HR, security, facilities, IT, hiring managers, and onsite…
Added 5 mins ago
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Service Manager (Northlake Park)
Van Metre Companies
Orlando, FL
- $28 to $29 USD / hour
Service Manager must have the necessary skills to effectively complete tasks outlined above · One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
Added 5 mins ago
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Service Manager (Aldon at Keys Crossing Apartments)
Van Metre Companies
Greenville, SC
- $33 to $35 USD / hour
Service Manager must have the necessary skills to effectively complete tasks outlined above · One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
Added 5 mins ago
Yankee Candle - Store Manager - Plainfield, IN
United States
…collaborative environment where you can be your best, every…

Linnworks

Customer Success Manager, US (Remote)

Louisville, KY, United States

Apply on linnworks.jobs.personio.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Your Mission As a Customer Success Manager at Linnworks, you’ll own the post-sale relationship with a portfolio of customers, helping them get maximum value from the Linnworks platform. You’ll build strong relationships with your customers, understand their business goals and challenges, and help them successfully adopt and use Linnworks to achieve measurable outcomes. You’ll serve as a trusted point of contact throughout the customer lifecycle - proactively monitoring account health, identifying risks and opportunities, and partnering with teams across Linnworks to deliver a great customer experience. This is a great opportunity for an experienced SaaS Customer Success professional who enjoys building customer relationships, solving problems, and helping customers get real business value from technology. This position is open to candidates in either the Eastern or Central US time zones

Drive Customer Success & Adoption

Manage a portfolio of customers and own the ongoing post-sale relationship.
Develop a strong understanding of each customer's business, goals, challenges, and use of the Linnworks platform.
Conduct regular customer check-ins, business reviews, and account health reviews.
Build customer success plans focused on adoption, business outcomes, and value realization.
Help customers understand and utilize Linnworks functionality to improve their operations.
Monitor customer health, engagement, and platform usage to proactively identify risks or areas requiring additional support.
Ensure customers achieve value early in their Linnworks journey and continue to expand their use of the platform over time.
Track customer goals, actions, risks, and outcomes and maintain accurate customer records.

Retention & Growth

Own the renewal process for your portfolio, proactively addressing churn risks and driving customer retention.
Identify opportunities where additional Linnworks capabilities could help customers achieve their goals and surface appropriate expansion or cross-sell opportunities.
Help customers demonstrate and understand the value and ROI they receive from Linnworks.

Be the Voice of the Customer

Act as an advocate for your customers internally, ensuring their needs, challenges, and feedback are understood.
Partner with Product to share meaningful customer feedback and insights.
Collaborate with Support and Engineering to help resolve customer issues effectively.
Work cross-functionally with Sales, Account Management, Implementation, Product, and Support to create a seamless customer experience.
Communicate clearly with customers during challenges or escalations and help drive issues toward resolution.

What You'll Bring To The Role

3–5 years of Customer Success experience within a SaaS or technology company.
Experience independently managing a portfolio of customers throughout the post-sale lifecycle.
Strong understanding of SaaS Customer Success fundamentals, including adoption, customer health, retention, renewals, and value realization.
Proven ability to build strong relationships with multiple customer stakeholders.
Experience conducting customer reviews and having value-focused conversations with customers.
Ability to understand customer business challenges and connect those challenges to technology solutions.
Strong problem-solving skills and the ability to navigate customer issues involving multiple internal teams.
Experience using AI tools and customer data to analyze trends, identify risks and opportunities, and improve workflows so Customer Success teams can support a growing customer base effectively.
Excellent written and verbal communication skills.
Strong organization and time-management skills with the ability to manage multiple customer priorities simultaneously.
Collaborative approach and experience working cross-functionally with Sales, Product, Support, and other customer-facing teams.
A proactive, customer-focused mindset - you don’t wait for customers to tell you something is wrong.

Nice to Have

Experience working within eCommerce, retail technology, logistics, ERP, order management, inventory management, or another complex SaaS environment.
Experience supporting customers using business-critical or operational software.
Familiarity with eCommerce platforms, marketplaces, or the broader eCommerce technology ecosystem.
Experience identifying expansion opportunities within an existing customer base.

About You You genuinely enjoy helping customers succeed. You’re curious about how their businesses work and comfortable asking questions that get beyond surface-level issues. You can balance being a strong customer advocate with understanding the commercial realities of a SaaS business. You’re proactive, organized, and comfortable owning customer relationships without needing constant direction. Most importantly, you understand that great Customer Success isn’t just about keeping customers happy - it’s about helping them achieve enough value from the product that they want to stay, grow, and continue working with us.

Why us? We embrace diversity and inclusion and encourage our amazing team members to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. Our competitive, comprehensive benefits are designed to help you and your family stay healthy.

401(k) Plan with employer match
Generous medical, dental and vision plans
Flexible spending, dependent care, and health savings accounts
Short-Term and Long Term Disability
Life Insurance and AD&D Insurance
Health and Wellness Initiatives
Workplace Flexibility
20 days Paid time off
10 Company Holidays
14 Sick Days
2 Volunteer Days
Team Member Referral Program

Apply on linnworks.jobs.personio.com About employer

More about this job

Skills

Customer experience
Sales
Problem solving
Communication skills
Time management
Logistics
ERP
Inventory management
Customer relations

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Work requirements

Jobs in the United States