INTAKE TECHNICIAN

Description Linn County is committed to creating a Customer-Centered Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public! Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Access to medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 12 paid holidays per year
• Training & professional development opportunities

Hourly Wage: $22.75About the Role: This role will support both Home Health and Family Transformation Services. Provides initial program customer contact to individuals seeking assistance through public and community services. Conducts initial client screenings, gathers and verifies client information, determines program eligibility, and conducts efficient processing of applications. Essential Functions

• Conducts initial intake interviews with clients in-person, via phone, or online to gather essential information and assess service needs.
• Assigns and schedules appointments.
• Collects, reviews, and verifies documentation such as income, residency, and identification to determine eligibility for programs. Calculates fees.
• Explains available services and resources to clients, ensuring they understand the application process and requirements.
• Enters client information into management systems and maintains complete and confidential records.
• Collaborates with other staff or agencies to make referrals and provide follow-up services.
• Attends and assists with outreach activities and provides information to the community about available services.
• Performs data entry, prepares reports, forms, and correspondence, and tracks service delivery, statistics, and outcomes.
• Scans, files, and maintains program and office information.
• Performs other general office activities as assigned including sorting and delivering mail, maintaining and ordering supplies, and tracking and processing routine accounting and activity information.
• Performs all other duties as assigned.
• Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.

Minimum Qualifications & Requirements

• High school diploma or equivalent required.
• One (1) to three (3) years of general office or customer service experience required.
• An equivalent combination of education and experience that demonstrates the required knowledge and skills for this position may be considered.

Benefits

Linn County offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, life, long-term disability (LTD) insurance and wellness incentives.

For a more detailed overview of our benefit package, click HERE