Customer Service Rep, Long term care

This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.

Job Responsibilities:

• Log all incoming calls
• Add new residents to existing LTC customer data base as necessary
• Follow up on delivery of requested items
• Answer questions and troubleshoot customer issues
• After-hours dispatching when scheduled
• Read and analyze documents such as customer orders
• Effectively communicate with co-workers and customers alike
• Help with the training of employees
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer literacy is necessary

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.