Jobs in the United States

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CC
Customer Service Representative
Community Choice Financial Family of Brands
Clovis, CA
- $21 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Added just now
Software Engineer III- AI/ML Engineering, GPU ML Serving
JPMC page
Palo Alto, CA · Seattle, WA
Professional software development experience, with emphasis on ML systems.
Added just now
GT
Senior Business Analyst - BPM/Trainer
Gainwell Technologies LLC
Any city, TX
- $69,400 to $99,200 USD / year
Added 1 min ago
OI
Investment Compliance Analyst - Remote
OneDigital Investment Advisors LLC
Remote, United States
- $90,000 to $100,000 USD / year
…pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission,…
Added 1 min ago
E T Consultant - Crosscutting Advisory and Upstream
World Bank Group
Washington, DC
Added 1 min ago
Global Supply Chain & Sourcing Intern (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
…at GF, you will experience mentorship, meaningful projects, professional development opportunities, and executive…
Added 2 mins ago
"Inside Sales, ISR 3 Specialist - Collaboration "
HP
Rio Rancho, NM
Added 2 mins ago
Virtual Advanced Practice Provider | Addiction Medicine | Sign-On Bonus $2k
Steadfast Health
Remote, United States
Excellent interpersonal and communication skills, a flexible, can-do mentality, and a commitment to continuous learning and professional development
Added 2 mins ago
Virtual Advanced Practice Provider | Addiction Medicine | Sign-On Bonus $2k
Steadfast Health
Remote, United States
Excellent interpersonal and communication skills, a flexible, can-do mentality, and a commitment to continuous learning and professional development
Added 2 mins ago
Virtual Advanced Practice Provider | Addiction Medicine | Sign-On Bonus $2k
Steadfast Health
Remote, United States
Excellent interpersonal and communication skills, a flexible, can-do mentality, and a commitment to continuous learning and professional development
Added 3 mins ago
I
Project Planning Expert
INNIO
TX
- $95,520 to $143,280 USD / year
Professional experience in project scheduling, project planning, or project management
Added 3 mins ago
Assistant Professor of Physics and Astronomy
University of Tampa
United States
…The University encourages the attendance of its faculty at professional meetings by providing funds for travel; institutional grants are additionally available within the College of Natural…
Added 3 mins ago
Regional Director, Forward Deployed Engineering - Public Sector
SpaceXAI
Washington, D.C., DC
- Professional software development experience in Python, JavaScript, or TypeScript
Added 3 mins ago
GTM Applications Engineer
SpaceXAI
San Francisco, CA · New York, NY
- Bachelor's degree in computer science, engineering, math, or scientific discipline; OR 2+ years of professional experience building software in lieu of a degree
Added 5 mins ago
Senior Associate/Manager, Finance
Click Therapeutics
NY
…brings it to life. We are looking for an AI-native finance professional who can re-architect our processes and systems, automating routine work and embedding AI into how we close the books,…
Added 5 mins ago
CH
Field Service Supervisor/Dispatcher - HAZMAT Emergency Response
Clean Harbors
Tualatin, OR
- $28 to $30 USD / hour
Selects appropriate personnel to operate equipment in a professional manner, taking into consideration DOT logs, days off schedule, time distribution, etc.
Added 6 mins ago
HH
Senior Firmware Engineer
Hinge Health
San Francisco, CA
- $156,000 to $214,500 USD / year
- 5+ years of professional firmware or embedded software experience writing code for consumer electronics, medical devices, or other highly integrated embedded hardware
Added 6 mins ago
Senior Art Director
1000heads
Remote, United States
Added 6 mins ago
Senior Art Director
1000heads
Remote, United States
Added 6 mins ago
Senior Art Director
1000heads
Remote, United States
Added 6 mins ago
Senior Art Director
1000heads
Remote, United States
Added 6 mins ago
MH
Sr Software Engineer
McGraw Hill LLC.
UNAVAILABLE
- $125,000 to $150,000 USD / year
6+ years of professional software development experience, including significant experience building and operating production backend services with Node.js/Golang.
Added 7 mins ago
Sales associate
Carter's Retail Inc.
Pottstown, PA
The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
Added 7 mins ago
Seasonal Associate
Carter's Retail Inc.
Canutillo, TX
The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
Added 7 mins ago
Holiday helper
Carter's Retail Inc.
Tucson, AZ
Effective and professional verbal and written communication skills

Limitlessli

Customer Support Supervisor

Indian Trail, TX, United States

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Job details

Experience: Leadership: Minimum 1–2 years of supervisory or leadership experience in a customer service, inside sales, or contact center operations environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Support Supervisor – Customer Contact Center (CCC) 100% Onsite - LOCAL CANDIDATES ONLY!

Position Overview As a Supervisor in our Customer Contact Center (CCC), you will play a critical role in leading and developing a team of specialists and representatives who support customers, resolve inquiries, contribute to revenue growth, and deliver world-class service. This role combines leadership, coaching, analytics, and a customer-focused approach to ensure consistent performance, process alignment, and employee engagement. The ideal candidate thrives in a fast-paced office environment, values collaboration, and leads by example through professionalism, accountability, and results-driven leadership. You will oversee an omnichannel inbound contact center supporting customers and field operations across phone, email, chat, SMS, and other evolving communication channels. You will be responsible for driving operational performance, developing employees, and ensuring the timely and effective resolution of customer inquiries, service requests, sales opportunities, and operational support needs.

Key Responsibilities

Visible Leadership & Team Development

Conduct regular quality reviews across all supported channels and provide structured feedback aligned with quality and performance scorecards.
Maintain a consistent in-office presence to provide hands-on support, side-by-side coaching, interaction observation, and real-time feedback.
Ensure team adherence to documentation standards, naming conventions, and customer communication protocols within CRM systems.
Perform floor walks and live coaching to reinforce quality standards, tone, and overall customer experience.
Serve as the primary point of contact for daily representative questions, customer escalations, and workflow issues.
Model professional communication, pace, and urgency expected in a high-volume customer support environment.
Communicate process changes, system updates, and policy announcements clearly to drive team understanding and adoption.
Actively monitor customer contact queues in real time, reallocating resources and adjusting priorities to maintain service level agreements (SLAs) during peak volume periods.
Assist with hiring, onboarding, and training new team members to foster an inclusive, high-accountability, and high-performing environment.
Support employee career progression by identifying skill gaps, creating targeted development plans, and recognizing achievements through both formal and informal feedback loops.

Operational Performance & Continuous Improvement

Manage team schedules, daily productivity, and time management to meet or exceed established SLAs.
Ensure timely and accurate issue resolution alongside prompt submission of operational reports and executive summaries.
Partner closely with Field Operations, Sales, and Account Managers to evaluate special projects (rollouts, large bids) and ensure contract fulfillment accuracy.
Conduct User Acceptance Testing (UAT) and document feedback regarding technology enhancements, process improvements, and knowledge base articles.
Champion the adoption of AI-enabled tools, automation, and emerging technologies, coaching team members on effective utilization.
Utilize performance dashboards and analytics to track KPIs, identify root causes of performance gaps, and execute corrective action plans.

Position Requirements Experience & Qualifications

Education & Experience: Bachelor’s degree preferred, or 3+ years of relevant industry experience.
Leadership: Minimum 1–2 years of supervisory or leadership experience in a customer service, inside sales, or contact center operations environment.
Industry Focus: Experience in equipment rental, construction, or B2B service industries is highly desirable.
Leadership & Coaching: Proven ability to coach, develop, and inspire a high-performing, flexible, and cross-trained team.
Analytical & Technical Skills: Strong problem-solving capabilities, high attention to detail, and data literacy to drive actionable insights from operational metrics.
Communication: Exceptional verbal and written communication skills with strong time management in high-volume environments.

Technical Proficiency

CRM Systems: Salesforce CRM (case management, data tracking, performance dashboards).
Productivity Tools: Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint).
Omnichannel Platforms: MyInbox, live chat, SMS platforms, and workload management tools.
Collaboration Tools: Quip, Spiffify, or similar platforms used for coaching, performance tracking, and gamification.

Schedule & Work Environment

Shift Schedule: Primary shift is Monday through Friday, 11:00 AM – 8:00 PM (In-Office).
Weekend Schedule: Required to work two Saturdays per month (Remote, 6:30 AM – 3:30 PM). Note: Employees working a scheduled Saturday will receive the preceding or following Friday off.
Physical Requirements: Extended periods of heavy phone and computer usage.
Travel: Occasional business travel may be required.

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More about this job

Skills

Customer service
Leadership
Coaching
Collaboration
Communication skills
Sales
Team building
Documentation
Customer experience
Workflow
Process improvement
Manage staff
Time management
Problem solving
Attention to detail
Salesforce
Case management
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft Teams
Microsoft PowerPoint

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