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Added 1 min ago
WM
Associate Director, Quality Assurance (Operations) *PC 483
with Miltenyi Biotec
Gaithersburg, MD
- $167,779 to $182,573 USD / year
This position is primarily responsible for leading quality operations and compliance across the company’s GxP activities, with a primary focus on GMP operations, and cGMP readiness in…
Added 1 min ago
Instructional Assistant (IA) for Student Services (2026-2027) *Anticipated Vacancy*
Pasco County Schools
Holiday, FL
…and behavioral program, performing varied clerical duties to support school operations, and carrying out other duties assigned by the principal and other administrative…
Added 2 mins ago
J
INTERNAL ABC Academy Clinic Admissions Associate
The Colony, TX
- $19.23 to $21.63 USD / hour
…applied behavior analysis (ABA) therapy. As a Clinic Admissions Associate (CAA), you'll be the first point of connection for families beginning ABA treatment. You'll guide them through…
Added 2 mins ago
SC
Customer Service Associate - 6014 Bardstown Rd.
SpeedWash Car Wash
Louisville, KY
- $14 to $15 USD / hour
Support your team to keep operations running smoothly
Added 2 mins ago
Operations Support Sr, Operations Support
ONE Gas
El Paso, TX
Provides operations support related to accurate, complete and timely documentation of capital construction work and/or ensures accurate, complete and timely reconciliation and processing of…
Added 3 mins ago
TO
Retail Part Time Store Associate
The ODP Group
Inverness, FL
- Part-time
As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through…
Added 3 mins ago
Analyst, Fleet Compliance
GXO Logistics
High Point, NC
…qualification processes across the organization. You’ll partner with operations, recruiting, and driver processing teams to ensure regulatory compliance, maintain driver records, coordinate…
Added 3 mins ago
VU
Part-Time Sales Associate
Visit us on our LinkedIn Page
Saugus, MA
- $15 to $17 USD / hour
- Part-time
The Sales Associate, known in our stores as a Service Specialist, brings energy, product knowledge, and a customer-first mindset to the floor. You’ll create exceptional experiences, connect…
Added 5 mins ago
Senior Software Engineer
Penske
Tampa, FL · Reading, PA
Working with a diverse team, you will lead the technical design of software products and applications that support our business, while leading a team of software engineers on best practices…
Added 5 mins ago
Fiber Technician II
Shentel
Coshocton, OH · Zanesville, OH · Newark, OH · Byesville, OH
…same places as the customers we serve, and we are proud to support our local communities. For more information, please visit…
Added 5 mins ago
CH
3rd Shift Warehouse Associate
Cardinal Health 112, LLC
United States
- $21.6 USD / hour
What Warehouse Operations contributes to Cardinal Health
Added 5 mins ago
CH
Warehouse Associate (Full-Time, Nights)
Cardinal Health 108, LLC
United States
- $21.06 USD / hour
- Full-time
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Added 6 mins ago
Sourcing Specialist - Motive Power
Crown Equipment Corporation
New Bremen, OH
Collaborate with Engineering, Quality, Operations, and Finance to support part qualification, changes, and basic sourcing initiatives.
Added 6 mins ago
FC
Small Business Navigator
Frederick County Government
Frederick, MD
- $91,314.33 to $155,234.36 USD / year
Provide effective and efficient support to ensure projects move through the planning, permitting, and construction processes in an expedited manner
Added 6 mins ago
Production Technician Mon-Thursday 6pm-4am
US Conec, Ltd.
Hickory, NC
…excellence - creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and…
Added 7 mins ago
Instructional Assistant - Special Education (BIC)
Lexington County School District One
Lexington, SC
…(IDEA) in an effort to provide physical, emotional and academic support for them to gain maximum benefit from special education programs. Assists teachers with various classroom…
Added 7 mins ago
Instructional Assistant - Special Education
Lexington County School District One
Lexington, SC
…(IDEA) in an effort to provide physical, emotional and academic support for them to gain maximum benefit from special education programs. Assists teachers with various classroom…
Added 7 mins ago
Production Supervisor (Auto Electrode) Blue 2 (Nights)
LG Energy Solution Michigan, Inc.
Holland, MI
…vehicles (EVs) and Energy Storage Systems (ESS). With expanding operations across the United States, we are committed to innovation, quality, safety, and sustainability while powering the…
Added 7 mins ago
Accountant, Fund Administration
T. Rowe Price
Owings Mills, MD
…impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a…
Added 7 mins ago
Automotive Retail Assistant Manager
Belle Tire
Southgate, MI
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
Added 7 mins ago
AL
Machine Operator III
Augusta Life Sciences US OpCo I LLC
United States
- $22.8 to $36.4 USD / hour
o Works within standards and operating procedures to plan, perform, and make decisions regarding the set up and operations of a variety of production equipment, including automated machine…
Added 8 mins ago
Operations Manager II
ASCENSION DEPAUL SERVICES
Harvey, LA · New Orleans, LA
Directs day to day operations of designated Clinic site(s) and special projects as directed. This includes full operational oversight of the optometry clinic, routine eye care services, and…
Added 8 mins ago
EW
Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
Livonia, MI
- $22 USD / hour
…career or looking to take it to the next level, we’re here to support your…
Added 8 mins ago
EW
Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
Eastlake, OH
- $22 USD / hour
…career or looking to take it to the next level, we’re here to support your…
Added 9 mins ago
TB
Associate Production Scientist - 12 Hour Night Shift
The businesses of Merck KGaA, Darmstadt, Germany
Sheboygan Falls, WI
- $27 to $48 USD / hour
Perform operations to meet quality expectations throughout the manufacturing process.

Lilly

Associate Director - Senior Case Manager

Indianapolis, IN, United States

$117,000 - $171,600

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Job details

Pay: $117,000 - $171,600
Posting language: English
Posted: Nov 3, 2026

Original job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Job Position Overview:

The Associate Director, Senior Case Manager, Case Management Operations is the senior hands-on practitioner for Individual Case Safety Report (ICSR) work across the three operational pillars of Case Management Operations: intake, case processing and regulatory submission. The role settles the hardest case-level questions and keeps case execution consistent across Lilly and vendor sites. It is a working-level authority that Case Management Operations leadership and process SMEs rely on for case decisions.

Responsibilities :

ICSR Intake, Processing and Submissions

Act as the key operational decisionmaker on complex ICSR validity questions, including the four minimum criteria, unidentifiable reporters or patients, counterfeit and product-quality reports, and reports with no suspect Lilly product, as well as case versus non-case determinations.
Monitor operational metrics and trends to identify emerging risks, and ensure timely resolution or escalation of concerns, including those identified through quality review or raised by leadership.
Resolve difficult, complex, duplicate and linked-case scenarios (for example parent–child and pregnancy cases, or the same patient reported through several sources) and confirm the correct master case.
Provide audit and inspection support for case management operations, including case-level evidence and case walk-throughs when requested, including performing the root cause investigations and CAPA implementations.
Coach case managers and vendor trainers on difficult case scenarios.
Help create and deliver shared learnings, as needed.
Serve as the escalation point for complex E2B acknowledgment rejections and submission failures that sites cannot resolve and decide the root cause and correction approach at the case level.
Advise Case Management Operations leadership on the case-level drivers behind backlog, throughput or timeliness trends, and highlight concerns to strategic vendor management team with recommendations of operational response.
Support the calibration of ICSR quality reviewers so that the same quality error is scored the same way at every site.
Escalate systemic quality or compliance risks to the Case Management leadership team, as applicable.

Escalation Support and Working-Level Guidance

Be the escalation point for process SMEs and Case Management Operations managers on case decisions they cannot resolve.
Review Shared Learnings content prepared by product SMEs and case managers for accuracy and consistency before release.
Represent the case processor's view of the safety database and intake tools in user testing, defect triage and change requests, as needed.
Identify manual, repetitive steps in case processing (for example repeated lookups or manually written narratives) and document the requirements for tooling or automation.

Cross-Functional Partnering

Work with Clinical and Commercial Liaisons on intake channels and product-specific case handling conventions.
Give operational input to Standards & Compliance when procedures that affect case processing are revised.
Partner with internal and external stakeholders on process and system updates, as needed.

Perform other related duties, as assigned

Provide case-level information requested by the EU QPPV office, such as case status and submission evidence.

Basic Qualifications :

Bachelor’s degree
Minimum 5 years of hands-on ICSR processing experience covering intake, data entry and submission, including at least 2 years reviewing or quality-checking the work of other processors.
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Preferences:

Experience coaching and calibrating case processors across more than one site or vendor.
Applied knowledge of ICSR reporting requirements (for example ICH E2B(R3), ICH E2D, EU GVP Module VI, FDA 21 CFR 314.80 and 600.80) at the level of individual case decisions.
Hands-on proficiency with a safety database (for example Argus or Veeva Vault Safety) and with MedDRA and WHO Drug coding.
Track record of resolving complex validity, duplicate and coding questions and explaining the rationale clearly to processors.
Working proficiency in Excel for case volume and quality tracking (for example pivot tables and lookups).
Previous experience in/ with an outsourced or multi-vendor case processing model.
Prior work with case processing capacity and throughput analysis.
Previous experience in/ with handling device, combination product or clinical trial serious adverse event (SAE) cases, including SAE reconciliation.
Pior work with intake or case processing automation tools.
Proven ability to deliver case processing work through a site transition or product routing change.

Additional Information:

Location: US: Indianapolis, Indiana
Travel Percentage (%): 0-10%
Language Requirements: Fluent written and spoken English, with the ability to write clear case guidance for multinational teams.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$117,000 - $171,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

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