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Added 1 min ago
Dining Services District Manager
Healthcare Services Group, Inc.
BERKELEY SPRINGS, WV
Join Healthcare Services Group (HCSG) as a Dining Services District Manager, where you will oversee dining services operations across multiple locations. At HCSG, we are passionate about…
Added 2 mins ago
MC
Warehouse Coordinator
MasTec Communications Group
Atlanta, GA
- $15 to $24 USD / hour
Inspect inventory for defects, scratches, or other damage; Notify the Warehouse Manager of problems
Added 3 mins ago
Nurse Manager II - Anesthesiology
Kaiser Permanente
Oakland, CA
Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and…
Added 3 mins ago
Operations Manager II - Anesthesiology
Kaiser Permanente
Oakland, CA
Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and…
Added 3 mins ago
National Benefits Consulting Manager
Kaiser Permanente
Atlanta, GA
…comprehensive understanding of how current processes impact business operations across multiple domains; identifying the operational impact of requirements on upstream and downstream…
Added 3 mins ago
Senior Manager, Behavioral Health, Psychology
Kaiser Permanente
Rancho Cordova, CA
Manages compliant services by: overseeing daily operations across team to ensure up-to-date compliance with organizational, state, and federal guidelines as well as regulatory policies,…
Added 6 mins ago
CO
Transit Operations Supervisor II
City of Norwalk (CA)
Norwalk, CA
- $37.42 to $48.58 USD / hour
…transit service and provides feedback to the Senior Transit Operations Supervisor or, Manager of Transit…
Added 7 mins ago
Field Marketing Manager - US
BLP Digital AG
Boston, MA
- Make every program executive-ready. Adapt BLP's messaging, customer stories, and proof points with Product Marketing for US finance and operations leaders, leading with business outcomes…
Added 8 mins ago
Study Abroad Advisor
CIEE Inc
Remote, United States
Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the…
Added 9 mins ago
Boutique Director, Sandro/Maje, Meatpacking District
SMCP NORTH AMERICA (US, CANADA)
NY
As an Area Manager, you’ll be leading a group of stores to success by driving performance, fostering a motivating culture, and ensuring operational excellence. Your role will involve…
Added 14 mins ago
174 Residential Manager
Monarch - Company
Charlotte, NC
The Residential Manager provides onsite management of the daily operations of assigned locations. They support both staff and the individuals they support to enhance quality of the life…
Added 14 mins ago
Residential Manager
Monarch - Company
Tryon, NC
The Residential Manager provides onsite management of the daily operations of assigned locations. They support both staff and the individuals they support to enhance quality of the life…
Added 17 mins ago
PH
Assistant Property Manager
Pivotal Housing Partners LLC
Muscatine, IA
- $21 to $23 USD / hour
As our Assistant Property Manager (we call them "Community Managers" because you are taking care of the community (people, pets, and things) -- not just a property or an asset), you will be…
Added 17 mins ago
PH
Grounds Technician
Pivotal Housing Partners LLC
Atlanta, GA
- $18 to $20 USD / hour
…integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our…
Added 17 mins ago
PH
Grounds Technician
Pivotal Housing Partners LLC
Augusta, GA
- $18 to $20 USD / hour
…integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our…
Added 19 mins ago
ES
Assistant Store Manager
Extra Space Storage
Indian Land, SC
- $16 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 19 mins ago
Assistant Store Manager
Extra Space Storage
Boiling Springs, SC
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 19 mins ago
Senior Manager, Performance and Quality
CVS Health
Remote, United States
As the Senior Manager, Performance and Quality, you'll lead proposal development and formal client responses for the account, and coordinate the team's responses to client, external, and…
Added 19 mins ago
EC
Production Manager
Eaton Corporation
Westminster, SC
- $113,000 to $165,000 USD / year
Eaton’s IS VEH VGNA division is currently seeking a Production Manager. This is a full time position based at our Westminster, SC manufacturing facility.
Added 20 mins ago
W
Sanitation Manager
Walmart
WELLFORD, SC
- $65,500 to $98,000 USD / year
…fieldlevel direction and provides guidance for the execution of operations by acting as a liaison for the field Responsible for addressing performancerelated issues Identifies best…
Added 20 mins ago
Branch Operations Associate Manager Surfwood Plaza
Wells Fargo
NORTH MYRTLE BEACH, SC
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 20 mins ago
Assistant Store Manager
Extra Space Storage
Mt Pleasant, SC
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 20 mins ago
Production Operator 1 - (2nd Shift - 2:00pm to 10:30pm M/F)
Danaher Corporation
Duncan, SC
This position reports to the Sr. Manager, Operations and is part of the Manufacturing & Operations department located in Duncan, SC and will be an on-site role.
Added 20 mins ago
Interventional Radiology Technologist
Tidelands Health
Murrells Inlet, SC
The Interventional Radiology Technologist reports to the Inpatient Imaging Manager. Under limited supervision, the IR Technologist competently performs specialized technical duties…
Added 20 mins ago
EC
Infrastructure Specialist
Eaton Corporation
Greenwood, SC
- $84,000 to $123,000 USD / year
The expected annual salary range for this role is $84000 - $123000 a year. This position is also eligible for a variable incentive program.

Lilly

Associate Director - Senior Case Manager

Indianapolis, IN, United States

$117,000 - $171,600

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Job details

Pay: $117,000 - $171,600
Posting language: English
Posted: Nov 3, 2026

Original job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Job Position Overview:

The Associate Director, Senior Case Manager, Case Management Operations is the senior hands-on practitioner for Individual Case Safety Report (ICSR) work across the three operational pillars of Case Management Operations: intake, case processing and regulatory submission. The role settles the hardest case-level questions and keeps case execution consistent across Lilly and vendor sites. It is a working-level authority that Case Management Operations leadership and process SMEs rely on for case decisions.

Responsibilities :

ICSR Intake, Processing and Submissions

Act as the key operational decisionmaker on complex ICSR validity questions, including the four minimum criteria, unidentifiable reporters or patients, counterfeit and product-quality reports, and reports with no suspect Lilly product, as well as case versus non-case determinations.
Monitor operational metrics and trends to identify emerging risks, and ensure timely resolution or escalation of concerns, including those identified through quality review or raised by leadership.
Resolve difficult, complex, duplicate and linked-case scenarios (for example parent–child and pregnancy cases, or the same patient reported through several sources) and confirm the correct master case.
Provide audit and inspection support for case management operations, including case-level evidence and case walk-throughs when requested, including performing the root cause investigations and CAPA implementations.
Coach case managers and vendor trainers on difficult case scenarios.
Help create and deliver shared learnings, as needed.
Serve as the escalation point for complex E2B acknowledgment rejections and submission failures that sites cannot resolve and decide the root cause and correction approach at the case level.
Advise Case Management Operations leadership on the case-level drivers behind backlog, throughput or timeliness trends, and highlight concerns to strategic vendor management team with recommendations of operational response.
Support the calibration of ICSR quality reviewers so that the same quality error is scored the same way at every site.
Escalate systemic quality or compliance risks to the Case Management leadership team, as applicable.

Escalation Support and Working-Level Guidance

Be the escalation point for process SMEs and Case Management Operations managers on case decisions they cannot resolve.
Review Shared Learnings content prepared by product SMEs and case managers for accuracy and consistency before release.
Represent the case processor's view of the safety database and intake tools in user testing, defect triage and change requests, as needed.
Identify manual, repetitive steps in case processing (for example repeated lookups or manually written narratives) and document the requirements for tooling or automation.

Cross-Functional Partnering

Work with Clinical and Commercial Liaisons on intake channels and product-specific case handling conventions.
Give operational input to Standards & Compliance when procedures that affect case processing are revised.
Partner with internal and external stakeholders on process and system updates, as needed.

Perform other related duties, as assigned

Provide case-level information requested by the EU QPPV office, such as case status and submission evidence.

Basic Qualifications :

Bachelor’s degree
Minimum 5 years of hands-on ICSR processing experience covering intake, data entry and submission, including at least 2 years reviewing or quality-checking the work of other processors.
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Preferences:

Experience coaching and calibrating case processors across more than one site or vendor.
Applied knowledge of ICSR reporting requirements (for example ICH E2B(R3), ICH E2D, EU GVP Module VI, FDA 21 CFR 314.80 and 600.80) at the level of individual case decisions.
Hands-on proficiency with a safety database (for example Argus or Veeva Vault Safety) and with MedDRA and WHO Drug coding.
Track record of resolving complex validity, duplicate and coding questions and explaining the rationale clearly to processors.
Working proficiency in Excel for case volume and quality tracking (for example pivot tables and lookups).
Previous experience in/ with an outsourced or multi-vendor case processing model.
Prior work with case processing capacity and throughput analysis.
Previous experience in/ with handling device, combination product or clinical trial serious adverse event (SAE) cases, including SAE reconciliation.
Pior work with intake or case processing automation tools.
Proven ability to deliver case processing work through a site transition or product routing change.

Additional Information:

Location: US: Indianapolis, Indiana
Travel Percentage (%): 0-10%
Language Requirements: Fluent written and spoken English, with the ability to write clear case guidance for multinational teams.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$117,000 - $171,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

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