Jobs in the United States

25+ jobs

Save this search

Added just now
Director, Patient Services
CareMetx
Remote, United States
…oversees a management staff and provides guidance on strategic and operational issues and/or client initiatives. The Director typically manages a budget and may help to develop new business…
Added just now
PE
Manufacturing Production Supervisor- OWI Camden Plant
Pantheon Electric
Camden, NY
- $60,405 to $75,000 USD / year
…leader who is passionate about safety, employee development, operational excellence, and continuous improvement. The Production Supervisor will lead daily production activities, coach and…
Added 1 min ago
Material Handler - Nights
Royal Canin USA Inc
United States
…the assigned area. Shipping Operators must ensure efficiency, operational conformance, product quality and continuous improvement. Shipping Operators must have the skills set to train…
Added 1 min ago
Associate Director, Medical Information
Stoke Therapeutics
Remote, United States
Stoke Therapeutics is seeking an experienced Medical Information professional to support the execution and continuous improvement of Medical Information programs and operations. Reporting…
Added 2 mins ago
Operations Supervisor - Distribution
DHL
Boise, ID
Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and…
Added 2 mins ago
Trainer IV
Conduent
Milwaukee, WI
…center employees, teaching products, systems, client tools, and operational processes. You will monitor trainee performance and attendance, provide coaching, and support new hires through…
Added 3 mins ago
B&
Customer Experience Associate
Birge & Held Group LLC
Fort Wayne, IN
- $17.8 to $20.23 USD / hour
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong…
Added 3 mins ago
FM
Associate, Clinical Data Operations
Foundation Medicine
Boston, MA
- $53,200 to $66,500 USD / year
The Clinical Data Operations Associate in Data Management performs a range of activities in support of functional processes and contributes to the continual improvement of department…
Added 3 mins ago
Production Supervisor 2nd Shift - Lebanon Facility
Tate - Open
Saint Paul, VA
…We combine engineering expertise, advanced manufacturing and operational excellence to deliver complex, mission-critical projects for some of the world’s largest technology…
Added 4 mins ago
KD
Warehouse Production Supervisor (IB)
KeHE Distributors, LLC
Portland, OR
- $70,000 USD / year
Lead, mentor, and motivate a team of 25-28 Warehouse Associates, ensuring they have the tools, support, and knowledge to meet and exceed performance expectations
Added 5 mins ago
Insurance Coordinator
Forrest General Hospital
Hattiesburg, MS
This position follows a hybrid work schedule. Regular onsite presence is required to support staff, attend meetings, and ensure operational effectiveness, with remote work available as…
Added 5 mins ago
Cash Application Coordinator
Forrest General Hospital
Hattiesburg, MS
This position follows a hybrid work schedule. Regular onsite presence is required to support staff, attend meetings, and ensure operational effectiveness, with remote work available as…
Added 5 mins ago
Certified Surgical Technologist
Baystate Franklin Medical Ctr.
Greenfield, MA
Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.
Added 5 mins ago
D
Supervisor, Inventory and Quality
DSV
Northlake, TX
- $66,528 to $83,160 USD / year
Support additional inventory control responsibilities, including transit reporting, shipping adjustments, and other operational tasks as assigned.
Added 5 mins ago
PT Support Associate - Seasonal F&F-3
Tory Burch LLC
Orlando, FL
…runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and…
Added 5 mins ago
PT Support Associate - Seasonal F&F-2
Tory Burch LLC
Orlando, FL
…runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and…
Added 5 mins ago
PT Support Associate - Seasonal F&F-1
Tory Burch LLC
Orlando, FL
…runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and…
Added 5 mins ago
PT Support Associate - Seasonal F&F-4
Tory Burch LLC
Orlando, FL
…runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and…
Added 6 mins ago
Warehouse Associate
SRS Distribution Inc.
St George, UT
Operate forklifts and other material handling equipment safely and proficiently, following all operational guidelines to support seamless warehouse logistics and distribution functions.
Added 6 mins ago
Supply Chain and Engineering Consulting - Logistics & Fulfillment (JTG) Manager
Accenture LLP Company
NY
…success in their supply chains. Through leadership development, associate engagement, and improved operational execution, our clients can lower operating costs, retain talented workforces,…
Added 6 mins ago
Deli Manager-Baltimore
Albertsons Companies
BALTIMORE, MD · Baltimore, MD
…Department Manager, where fresh food, customer service, and operational excellence come…
Added 6 mins ago
Front End Entry Level
Albertsons Companies
FORT WORTH, TX · Fort Worth, TX
Store Support Awareness: Assisting with bagging, cart retrieval, stocking, and general front‑end upkeep
Added 6 mins ago
Front End Entry Level
Albertsons Companies
WEST LINN, OR · West Linn, OR
Store Support Awareness: Assisting with bagging, cart retrieval, stocking, and general front‑end upkeep
Added 6 mins ago
Meat Manager
Albertsons Companies
MEDWAY, MA · Medway, MA
…consistency, and service? Join us as a Meat Department Manager, where operational standards, food safety, and customer experience work together to support store…
Added 6 mins ago
Store Director
Albertsons Companies
BANGOR, ME · MANSFIELD, MA · CRANSTON, RI · MEDFIELD, MA · MIDDLETOWN, RI · FRANKLIN, MA · EAST PROVIDENCE, RI
Lead, coach, and support associates across departments to ensure consistent execution and a positive customer experience.

Lilly

Associate Director - Senior Case Manager

Indianapolis, IN, United States

$117,000 - $171,600

Apply About employer

Applications open in a new tab.

Job details

Pay: $117,000 - $171,600
Posting language: English
Posted: Nov 3, 2026

Original job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Job Position Overview:

The Associate Director, Senior Case Manager, Case Management Operations is the senior hands-on practitioner for Individual Case Safety Report (ICSR) work across the three operational pillars of Case Management Operations: intake, case processing and regulatory submission. The role settles the hardest case-level questions and keeps case execution consistent across Lilly and vendor sites. It is a working-level authority that Case Management Operations leadership and process SMEs rely on for case decisions.

Responsibilities :

ICSR Intake, Processing and Submissions

Act as the key operational decisionmaker on complex ICSR validity questions, including the four minimum criteria, unidentifiable reporters or patients, counterfeit and product-quality reports, and reports with no suspect Lilly product, as well as case versus non-case determinations.
Monitor operational metrics and trends to identify emerging risks, and ensure timely resolution or escalation of concerns, including those identified through quality review or raised by leadership.
Resolve difficult, complex, duplicate and linked-case scenarios (for example parent–child and pregnancy cases, or the same patient reported through several sources) and confirm the correct master case.
Provide audit and inspection support for case management operations, including case-level evidence and case walk-throughs when requested, including performing the root cause investigations and CAPA implementations.
Coach case managers and vendor trainers on difficult case scenarios.
Help create and deliver shared learnings, as needed.
Serve as the escalation point for complex E2B acknowledgment rejections and submission failures that sites cannot resolve and decide the root cause and correction approach at the case level.
Advise Case Management Operations leadership on the case-level drivers behind backlog, throughput or timeliness trends, and highlight concerns to strategic vendor management team with recommendations of operational response.
Support the calibration of ICSR quality reviewers so that the same quality error is scored the same way at every site.
Escalate systemic quality or compliance risks to the Case Management leadership team, as applicable.

Escalation Support and Working-Level Guidance

Be the escalation point for process SMEs and Case Management Operations managers on case decisions they cannot resolve.
Review Shared Learnings content prepared by product SMEs and case managers for accuracy and consistency before release.
Represent the case processor's view of the safety database and intake tools in user testing, defect triage and change requests, as needed.
Identify manual, repetitive steps in case processing (for example repeated lookups or manually written narratives) and document the requirements for tooling or automation.

Cross-Functional Partnering

Work with Clinical and Commercial Liaisons on intake channels and product-specific case handling conventions.
Give operational input to Standards & Compliance when procedures that affect case processing are revised.
Partner with internal and external stakeholders on process and system updates, as needed.

Perform other related duties, as assigned

Provide case-level information requested by the EU QPPV office, such as case status and submission evidence.

Basic Qualifications :

Bachelor’s degree
Minimum 5 years of hands-on ICSR processing experience covering intake, data entry and submission, including at least 2 years reviewing or quality-checking the work of other processors.
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Preferences:

Experience coaching and calibrating case processors across more than one site or vendor.
Applied knowledge of ICSR reporting requirements (for example ICH E2B(R3), ICH E2D, EU GVP Module VI, FDA 21 CFR 314.80 and 600.80) at the level of individual case decisions.
Hands-on proficiency with a safety database (for example Argus or Veeva Vault Safety) and with MedDRA and WHO Drug coding.
Track record of resolving complex validity, duplicate and coding questions and explaining the rationale clearly to processors.
Working proficiency in Excel for case volume and quality tracking (for example pivot tables and lookups).
Previous experience in/ with an outsourced or multi-vendor case processing model.
Prior work with case processing capacity and throughput analysis.
Previous experience in/ with handling device, combination product or clinical trial serious adverse event (SAE) cases, including SAE reconciliation.
Pior work with intake or case processing automation tools.
Proven ability to deliver case processing work through a site transition or product routing change.

Additional Information:

Location: US: Indianapolis, Indiana
Travel Percentage (%): 0-10%
Language Requirements: Fluent written and spoken English, with the ability to write clear case guidance for multinational teams.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$117,000 - $171,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

Apply About employer

Report this job