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Added 1 min ago
IC
Business Engagement Coordinator
Iowa Central Community College
Fort Dodge, IA
- $49,795.45 to $54,745 USD / year
Develop, establish, and maintain an employer relationship database with accurate contact information and records of outreach, training needs, and follow-up activities in the designated…
Added 2 mins ago
Community Manager - Overture San Marcos
Greystar Management Services, LLC
San Marcos, CA
Added 2 mins ago
GM
Community Manager - Mission Valley, San Diego
Greystar Management Services, LLC
Escondido, CA
- $100,000 to $110,000 USD / year
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports
Added 2 mins ago
Service Technician - Reveille Ranch (Student Living)
Greystar Management Services, LLC
College Station, TX
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
Added 2 mins ago
Community Manager - Altera Union City
Greystar Management Services, LLC
Fairburn, GA
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Added 2 mins ago
Community Manager - Genoa Lakes
Greystar Management Services, LLC
Mesa, AZ
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Added 3 mins ago
Project Administrative Assistant- Wind
Mortenson
Pampa, TX
Receive, sort and log all deliveries into computer database
Added 3 mins ago
TC
Personal Banker I or II
Tri Counties Bank
McKinleyville, CA
- $19.5 to $22 USD / hour
Continuously update a customer relationship management database with records of all customer interactions, whether in person, by telephone, or other modes of communication.
Added 4 mins ago
UO
Finance & Systems Analyst (5183C), School of Social Welfare #89744
University of California, Berkeley
CA
- $82,800 to $116,300 USD / year
Added 4 mins ago
Executive Staff Assistant, ILR Dean’s Office
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United States
Added 5 mins ago
Operations Analyst 2
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Alachua, FL
Added 5 mins ago
SF
Development Associate
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- $21 USD / hour
…acknowledgement letters, associated reporting, and maintenance of the database with precision, integrity and confidentiality as directed by the Development Operations Manager in compliance…
Added 5 mins ago
Nursing Faculty - Marian University ABSN
Grand Canyon Education
Indianapolis, IN
Confidence with AV equipment, learning management platforms and student database systems
Added 6 mins ago
Brokerage Specialist
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NC
Handle client contact lists, including database management
Added 6 mins ago
Brokerage Specialist
Cushman & Wakefield U.S., Inc.
NC
Handle client contact lists, including database management
Added 7 mins ago
Mainframe Software Engineer
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Added 7 mins ago
Mainframe Software Engineer
Truist Bank
Atlanta, GA · Charlotte, NC
5. Strong DB2 for z/OS and SQL experience, including application programming, data analysis, SQL troubleshooting, and performance-conscious database access.
Added 7 mins ago
TT
Founding Engineer
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New York, NY
- $210,000 to $260,000 USD / year
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Added 7 mins ago
CORRECTIONAL PROBATION SPECIALIST - 70015582
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OCALA, FL
…Florida Department of Law Enforcement for inclusion in the DNA…
Added 7 mins ago
Designer, Google Service
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Enter design time worked into internal database by project daily.
Added 9 mins ago
Head of Coaching & Individual Development
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Proficient in modern technology, including automation, visualization and database products.
Added 10 mins ago
Associate Director, Strategy, Process & Systems - Supply Chain
Gilead Sciences, Inc.
CA · NJ
· Update PIR pricing in SAP, support should cost modeling database and contract compliance.
Added 10 mins ago
Director of Business Intelligence
University of Arkansas, Fayetteville
Fayetteville, AR
Added 10 mins ago
Resident Services Program Coordinator
Idaho Housing and Finance Association
Boise, ID
Proficiency in Microsoft Office Suite and database management
Added 10 mins ago
L
Logistics Routing Administrator
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- $21 USD / hour
- Operate the routing program and maintain the transportation database.

Lightspeed DMS

Technical Support Analyst - Tier I

South Jordan, UT, United States

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Job details

Experience: 2-3 years of experience in technical support, preferably within a SaaS or IT environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Position Summary

As a Technical Support Analyst - Tier I, you will provide advanced technical support for dealers using Lightspeed's DMS software, diagnosing and troubleshooting complex software, networking, and hardware issues across the platform's core modules. This role requires a strong technical background, and your expertise will directly drive dealer satisfaction and process improvements.

This is a high-impact role where you'll sharpen your technical skills and grow into new responsibilities, including leadership or advanced technical roles in product development or quality assurance. You'll receive comprehensive on-the-job training to master the Lightspeed DMS software and tools, with a clear path for career growth into Senior Technical Support, Product Management, Leadership, or Software Development - many Tier 1 team members advance to specialized roles within 12-18 months.

You'll jump-start your onboarding by working full-time from our South Jordan, UT office for the first six months, taking advantage of our inclusive office environment - teamwork, community, face-to-face interactions, access to resources, and idea sharing. From there, you'll move into a flexible hybrid schedule, working two to three days a week in the office and the remaining days from home. After training, you'll also have the option to work either 4x10-hour shifts or 5x8-hour shifts.

What You'll Do

Technical Troubleshooting & Support

Diagnose and troubleshoot complex software, networking, and hardware problems affecting dealers' use of the DMS platform.
Provide advanced technical support via phone, email, live chat, and ticketing systems.
Troubleshoot issues across the DMS's core modules - sales, parts, service, rentals, accounting, and CRM - to keep dealer operations running smoothly.

Case Management & Customer Trust

Document case resolutions in detail and escalate unresolved issues to appropriate teams when necessary.
Build trust with dealers by meeting resolution time goals and following up on outstanding issues.
Track and manage support tickets end-to-end, ensuring dealer accounts receive timely follow-up on escalated cases.

Collaboration & Process Improvement

Collaborate with team members to resolve critical customer issues and improve software quality.
Identify and implement improvements in processes to enhance the dealer experience.
Partner with developers and product managers to surface recurring DMS issues and inform product improvements.

What You Should Have

Required Qualifications

2-3 years of experience in technical support, preferably within a SaaS or IT environment.
Strong understanding of Windows OS environments, including troubleshooting and configuration.
Advanced proficiency in diagnosing software issues, hardware troubleshooting, and network setups.
Proficient in managing support tickets, documenting issues, and following up with escalated cases.
Exposure to, or interest in learning, the dealership, powersports, marine, RV, trailer, outdoor power equipment, or golf cart industries.
Ability to collaborate effectively with cross-functional teams, including developers and product managers.
Excellent problem-solving abilities and the capacity to think critically in high-pressure situations.
Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Desire for continuous learning, especially in emerging technologies and trends in technical support.

Preferred Qualifications

Prior experience in the dealership or recreational industries.
Experience with cloud-based software and APIs.
Proficiency in SQL and familiarity with database management.
Basic networking knowledge, including IP configurations and VPN setups.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career - apply today and join a team where your skills will make an impact!

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More about this job

Skills

Technical support
Lightspeed
SAP DMS
Troubleshooting
Leadership
Software development
Troubleshoot
Sales
Case management
Collaboration
Process improvement
Microsoft Windows
Problem solving
Communication skills
SQL
VPN

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