Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 19 mins ago
Senior Analyst Schedule Planning
JetBlue Airways Corp
LONG ISLAND CITY, NY
Position Summary:The Senior Analyst Schedule Planning is a key member of the Schedule Planning Team, responsible for the strategic development and build-out of the airline's schedules. This…
Added 19 mins ago
Lead Analyst CCS Business Support
Avangrid Service Co
BINGHAMTON, NY
Job Title: Lead Analyst CCS - Business Support Company: NYSEG Location: Kirkwood, NY Work type: Office (5-Days A Week) The salary range for this position is dependent upon experience and…
Added 19 mins ago
NL
Senior Operations Analyst-Project Management Office (Brooklyn, NY)- In-Person
NYU Langone Medical Center
Brooklyn, NY
- $82,886.36 to $100,000 USD / year
We have an exciting opportunity to join our team as a Senior Operations Analyst-Project Management Office (Brooklyn, NY).
Added 2 hours ago
Systems Analyst IV
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Systems Analyst IV provides information technology system engineering, analysis, design and development expertise to develop and support new systems, enhance existing systems, and…
Added 5 hours ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
Risk Analyst I is the entry level class in the Risk Analyst series. Positions in this class typically require little directly related work experience. The Risk Analyst I class is…
Added 6 hours ago
Budget Technician
Veterans Affairs, Veterans Health Administration
Albuquerque, NM
Added 7 hours ago
Administrative Officer
Veterans Affairs, Veterans Health Administration
Durham, NC
…each service, compliance with VA regulations, and effective operations across a diverse range of clinical areas. Duties: Surgical Administration, Operations, and Oversight Serves as…
Added 7 hours ago
Operations Analyst
Avalore, LLC
Arlington, VA
The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and…
Added 7 hours ago
Health System Specialist - Health Professions Education Analyst
Veterans Affairs, Veterans Health Administration
Chillicothe, OH
Added 8 hours ago
Safety & Wellness Manager, Operations & Policy Analyst 3 - Salem, OR (Hybrid)
Department of Corrections
United States
Safety & Wellness Manager, Operations & Policy Analyst 3
Added 8 hours ago
Activities Coordinator, Corrections Recreation Specialist 2 (Salem)
Department of Corrections
United States
Security Awareness & Risk Management: Experience maintaining safe and secure operations, identifying potential risks, enforcing established procedures, and working effectively within…
Added 9 hours ago
Sr. Analyst, GTM Systems
PrePass
Remote, United States
We're looking for a Sr. Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, so Sales, Marketing, and Customer Success can do their best work.…
Added 9 hours ago
Applied Artificial Intelligence Manager
ClimateWorks Foundation
Remote, United States
ClimateWorks Foundation is seeking an Applied Artificial Intelligence (AI) Analyst to serve as the technical owner of the AI and automation capability behind its work to understand the…
Added 9 hours ago
T
ServiceNow GRC Specialist
TEKsystems
Bethesda, MD
- $52.88 USD / hour
…Work Roles 431 (Knowledge Manager) and 461 (Systems Security Analyst). Education & Experience Requirements: Bachelors degree in Information Technology, Computer Science, Cybersecurity,…
Added 13 hours ago
DO
Criminal Intelligence Analyst - Multiple Vacancies
Department of Public Safety
United States
- $56,867.2 to $79,747.2 USD / year
Performs training and instruction related to unit capabilities, operations, procedures, and practices to orient and train new employees, and support training needs.
Added 13 hours ago
Laboratory Informatics & Technology Associate Analyst or Analyst
NemoursCareerSite
Wilmington, DE
…medical records across Nemours medical and research laboratory operations. Associate Analysts participate in building, testing and validating of new functionality and engaging in custom…
Added 13 hours ago
Education Program Manager
The General Hospital Corporation
United States
…studies. Its services include regulatory compliance, study operations, budgeting, contracting, and oversight, as well as a robust education program and consultations across a wide range of…
Added 14 hours ago
Business Analyst III or Senior
Southern Company
Atlanta, GA
This position may be filled as Business Analyst III (GSE04) or Senior (GSE05). Individuals who demonstrate advanced skills in terms of work experience, education, and certifications may be…
Added 14 hours ago
EM
Entegral Data Analyst Sr.
Enterprise Mobility
Remote, United States
- $101,500 to $124,400 USD / year
The Data Analyst Sr. for Entegral plays a key role in analyzing, evaluating and optimizing our financial and operational performance. Operating at the intersection of finance and data, you…
Added 15 hours ago
Associate Environmental Science & Planning Analyst
LIPAPRD
Bethpage, NY
Added 15 hours ago
Sr Environmental Science & Planning Analyst
LIPAPRD
Bethpage, NY
Added 15 hours ago
Lead Analyst - CCS Business Support
NY STATE ELECTRIC & GAS CORP
United States Of America, NY
Job Title: Lead Analyst CCS - Business Support
Added 15 hours ago
Senior Analyst, Gaming Analytics - Corporate (Las Vegas)
Caesars Entertainment
Las Vegas, NV
The Senior Analyst role supports the Caesars Entertainment ‘Enterprise Analytics’ department mission of providing world class analytical support, delivering insights that drive profit, and…
Added 15 hours ago
Financial analyst
SPS TECHNOLOGIES INC
Mountain Top, PA
Added 15 hours ago
Service Desk Analyst I
Yuhaaviatam of San Manuel Nation
Highland, CA
Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I shall ensure proper computer operation so that end users can accomplish business tasks. This includes…

Lightspeed DMS

Technical Support Analyst - Tier I

South Jordan, UT, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 2-3 years of experience in technical support, preferably within a SaaS or IT environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Position Summary

As a Technical Support Analyst - Tier I, you will provide advanced technical support for dealers using Lightspeed's DMS software, diagnosing and troubleshooting complex software, networking, and hardware issues across the platform's core modules. This role requires a strong technical background, and your expertise will directly drive dealer satisfaction and process improvements.

This is a high-impact role where you'll sharpen your technical skills and grow into new responsibilities, including leadership or advanced technical roles in product development or quality assurance. You'll receive comprehensive on-the-job training to master the Lightspeed DMS software and tools, with a clear path for career growth into Senior Technical Support, Product Management, Leadership, or Software Development - many Tier 1 team members advance to specialized roles within 12-18 months.

You'll jump-start your onboarding by working full-time from our South Jordan, UT office for the first six months, taking advantage of our inclusive office environment - teamwork, community, face-to-face interactions, access to resources, and idea sharing. From there, you'll move into a flexible hybrid schedule, working two to three days a week in the office and the remaining days from home. After training, you'll also have the option to work either 4x10-hour shifts or 5x8-hour shifts.

What You'll Do

Technical Troubleshooting & Support

Diagnose and troubleshoot complex software, networking, and hardware problems affecting dealers' use of the DMS platform.
Provide advanced technical support via phone, email, live chat, and ticketing systems.
Troubleshoot issues across the DMS's core modules - sales, parts, service, rentals, accounting, and CRM - to keep dealer operations running smoothly.

Case Management & Customer Trust

Document case resolutions in detail and escalate unresolved issues to appropriate teams when necessary.
Build trust with dealers by meeting resolution time goals and following up on outstanding issues.
Track and manage support tickets end-to-end, ensuring dealer accounts receive timely follow-up on escalated cases.

Collaboration & Process Improvement

Collaborate with team members to resolve critical customer issues and improve software quality.
Identify and implement improvements in processes to enhance the dealer experience.
Partner with developers and product managers to surface recurring DMS issues and inform product improvements.

What You Should Have

Required Qualifications

2-3 years of experience in technical support, preferably within a SaaS or IT environment.
Strong understanding of Windows OS environments, including troubleshooting and configuration.
Advanced proficiency in diagnosing software issues, hardware troubleshooting, and network setups.
Proficient in managing support tickets, documenting issues, and following up with escalated cases.
Exposure to, or interest in learning, the dealership, powersports, marine, RV, trailer, outdoor power equipment, or golf cart industries.
Ability to collaborate effectively with cross-functional teams, including developers and product managers.
Excellent problem-solving abilities and the capacity to think critically in high-pressure situations.
Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Desire for continuous learning, especially in emerging technologies and trends in technical support.

Preferred Qualifications

Prior experience in the dealership or recreational industries.
Experience with cloud-based software and APIs.
Proficiency in SQL and familiarity with database management.
Basic networking knowledge, including IP configurations and VPN setups.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career - apply today and join a team where your skills will make an impact!

Apply About employer

More about this job

Skills

Technical support
Lightspeed
SAP DMS
Troubleshooting
Leadership
Software development
Troubleshoot
Sales
Case management
Collaboration
Process improvement
Microsoft Windows
Problem solving
Communication skills
SQL
VPN

Report this job