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Added 2 mins ago
RS
Warehouse Support Associate
Ryder System
Loxley, AL
- $18 USD / hour
Ryder is hiring a Warehouse Associate in Loxley, Alabama - offering weekly pay, excellent benefits, and a career you can feel good about.
Added 2 mins ago
M
Production Associate
ManpowerGroup
Pelham, AL
- $16 USD / hour
…be part of the industrial department supporting production operations. The ideal candidate will demonstrate reliability, strong work ethic, and physical stamina, which will align…
Added 2 mins ago
Client Services Specialist - Hoover, AL
Regions Bank
Hoover, AL
Added 2 mins ago
Traveling Director of Dining Services - Birmingham, AL
Compass Group, North America
BIRMINGHAM, AL
The Sr. Director of Dining Services is responsible for overseeing the day to day Foodservice operations. You will manage and lead a team of employees, and also be responsible for managing…
Added 2 mins ago
Retail Manager - Birmingham, AL
Compass Group, North America
BIRMINGHAM, AL
Ability to communicate on various levels to include management, customer and associate levels
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Scheduling Specialist - Grandview Orthopedic Clinic
Community Health Systems
Birmingham, AL
Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
Added 2 mins ago
Supervisor Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Huntsville, AL
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Store Team Leader - Retail Operations - Huntsville AL
L. L. Bean, Inc.
Huntsville, AL
Join our team in Huntsville! Our Bridge Street Town Centre store is looking for a Year-Round, Full-Time Store Team Leader of Operations.
Added 2 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Huntsville, AL
- $131,000 to $174,000 USD / year
…while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 2 mins ago
Roving Personal Banker- Northeast AL
Wells Fargo
CULLMAN, AL · MADISON, AL · HUNTSVILLE, AL · DECATUR, AL
Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join our National Branch Network. In this front‑line role, you will provide support across multiple branch locations…
Added 2 mins ago
Occupational Therapy Assistant (COTA)
Veterans Affairs, Veterans Health Administration
Montgomery, AL
Added 2 mins ago
HF
Senior Retail Sales Associate
Harbor Freight Tools
MONTGOMERY, AL
- $16.25 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 2 mins ago
Executive Chef
Compass Group, North America
Montgomery, AL
As an Executive Chef, you will lead the culinary vision across multiple dining operations, creating exceptional food experiences while fostering an inclusive, high-performing team culture.…
Added 2 mins ago
Instructional Designer - Healthcare Consulting
Huron Consulting Group
Montgomery, AL
…changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and…
Added 2 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Huntsville, AL
- $152,000 to $222,000 USD / year
Added 2 mins ago
Electrician I (2nd shift) (Madison, Alabama (AL), US, 35756)
SPX
Madison, AL
Assist operations in the development of new manufacturing cells which could require performing some select production work.
Added 7 mins ago
Apprentice Court Clerk - Accounting Garnishments
State of Missouri
Clayton, MO
…to advance the mission of the Missouri Judiciary and to keep operations running smoothly. Our positions offer competitive benefit programs, growth opportunities and the ability to work with…
Added 9 mins ago
A
Production Associate
Aerotek
Roanoke, TX
- $21 USD / hour
…materials, and performing assembly tasks. You will collaborate with operations and engineering teams to improve processes, ensuring quality products and maximizing production volumes while…
Added 10 mins ago
A
WAREHOUSE ASSOCIATE CANDIDATE LOOKING FOR WORK IN CHARLESTOWN, IN. SEEKING $18-$20/HR, AVAILABLE FOR 1ST AND 2ND SHIFT, AND OPEN TO OVERTIME.
Aerotek
Charlestown, IN
- $16.36 to $18.81 USD / hour
WAREHOUSE ASSOCIATE CANDIDATE LOOKING FOR WORK IN CHARLESTOWN, IN.
Added 10 mins ago
A
INTERESTED IN THE WAREHOUSE ASSOCIATE POSITION IN CHARLESTOWN, IN. SEEKING $18-$20/HR WITH AVAILABILITY FOR 1ST OR 2ND SHIFT.
Aerotek
Charlestown, IN
- $16.36 to $18.81 USD / hour
INTERESTED IN THE WAREHOUSE ASSOCIATE POSITION IN CHARLESTOWN, IN.
Added 10 mins ago
A
Maintenance Mechanic
Aerotek
Suffolk, VA
- $34 to $45 USD / hour
Perform related maintenance work and additional duties as assigned or required to support plant operations.
Added 10 mins ago
A
Production Supervisor Support
Aerotek
Greeley, CO
- $35 to $45 USD / hour
Associate's or Bachelor's degree in Manufacturing, Engineering, Operations Management, Business, or a related field.
Added 10 mins ago
R
Industrial Maintenance Technician
Revolution
Little Rock, AR
- $25 to $38 USD / hour
Partnering with Operations and the Maintenance team to reduce downtime and improve equipment reliability
Added 11 mins ago
Threat Assessment Manager- GWS Technology & Security Operations (Remote)
Capital One
Jefferson City, MO
+ Maintain the confidentiality of customer, associate and business data at all times
Added 11 mins ago
Apprentice Court Clerk
State of Missouri
New London, MO
…to advance the mission of the Missouri Judiciary and to keep operations running smoothly. Our positions offer competitive benefit programs, growth opportunities and the ability to work with…

Lightspeed DMS

IT Support Technician - Tier II

South Jordan, UT, United States

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Job details

Experience: ● 3-5 years of experience in help desk, technical support, or IT support role, including experience handling escalated issues.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Position Summary:

What you'll do:

As an IT Support Technician - Tier II, you will serve as an escalation point for complex technical issues that go beyond initial Tier I troubleshooting. You will provide advanced support for hardware, software, network, and infrastructure issues, while also mentoring Tier I technicians and contributing to the overall maturity of the IT support function. This role is well suited to an experienced technician ready to deepen their technical expertise and take on greater ownership of systems and processes.

Advanced End-User Support

Serve as the escalation point for Tier I technicians on complex or unresolved hardware, software, and connectivity issues.
Diagnose and resolve Tier 2 technical issues, including recurring problems that require root-cause analysis.
Handle escalated or sensitive support requests with professionalism, ensuring minimal disruption to business operations.

Microsoft 365 Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive at an intermediate/administrative level.
Configure and troubleshoot mailbox permissions, distribution lists, shared mailboxes, and mail flow rules.
Support conditional access policies, multi-factor authentication (MFA), and license assignment/management.

Device, Endpoint & Network Support

Troubleshoot advanced Windows/Linux/Mac desktop, laptop, and server issues, including performance and configuration problems.
Manage endpoint deployment, imaging, and configuration using MDM/endpoint management tools (e.g., Intune).
Diagnose and resolve network connectivity issues including VPN, Wi-Fi, DNS, and DHCP problems, escalating to Network/Systems Administrators when needed.
Support printer, AV, and conference room technology, including root-cause troubleshooting for recurring hardware issues.

Identity & Account Management

Administer user accounts, groups, and permissions in Entra ID (Azure AD) and Active Directory, including more complex access scenarios.
Support identity-related projects such as group policy updates, conditional access changes, and access reviews.
Audit account and permission changes for accuracy and compliance with security policies.

Ticket Management & Escalation

Manage a queue of escalated tickets, ensuring timely resolution and clear documentation.
Review and guide Tier I ticket handling, providing feedback and coaching as needed.
Escalate complex infrastructure or systems issues to Systems Administrators or IT Management with clear context and troubleshooting history.

Documentation & Knowledge Base

Create, review, and maintain advanced support documentation and knowledge base articles.
Standardize troubleshooting procedures and best practices across the IT support team.
Identify documentation gaps and partner with Tier I staff to keep resources current.

Mentorship & Team Support

Mentor and train Tier I Support Technicians, helping to build their technical and customer service skills.
Act as a technical resource and point of escalation for the Tier I team.
Contribute to onboarding and training materials for new IT support staff.

Projects & Continuous Improvement

Participate in IT projects such as system migrations, software rollouts, and infrastructure upgrades.
Identify opportunities to automate or streamline recurring support tasks.
Assist with equipment lifecycle management, including onboarding/offboarding, inventory, and hardware deployment at scale.

Learning & Development

Stay current with company systems, tools, security practices, and emerging technologies.
Pursue relevant certifications and training to grow technical expertise.
Provide guidance and mentorship to junior IT staff as part of ongoing professional development.

What you should have:

Qualifications:

3-5 years of experience in help desk, technical support, or IT support role, including experience handling escalated issues.
Solid understanding of Windows operating systems, Windows Server fundamentals, and common business applications.
Intermediate to advanced experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive).
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
Experience administering Entra ID (Azure AD) and/or Active Directory, including user, group, and access management.
Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
Demonstrated ability to mentor or guide junior team members.
Excellent organizational skills with the ability to manage multiple escalations and priorities simultaneously.
Strong problem-solving skills with a focus on root-cause analysis rather than temporary fixes.

Preferred Qualifications:

CompTIA Network+ or Security+ certification.
Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent).
ITIL Foundation certification.
Experience with endpoint management/MDM tools (e.g., Microsoft Intune).
Basic scripting experience (e.g., PowerShell) for automating routine tasks.
Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.) in an escalation or lead capacity.
Familiarity with basic server administration and virtualization concepts.
Associate's or Bachelor's degree in Information Technology or related field.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career - apply today and join a team where your skills will make an impact!

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More about this job

Skills

Troubleshooting
Coaching
Root cause analysis
Microsoft 365
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
Troubleshoot
Microsoft Windows
Linux
Mobile device management
VPN
DNS
DHCP
Microsoft Azure
Microsoft Active Directory
Regulatory compliance
Documentation
Customer service
Onboarding
Guide staff
Process improvement
Technical support
Microsoft Windows Server
Organizational skills
Problem solving
Network+
Security+
ITIL
Microsoft PowerShell
ServiceNow
Jira
Zendesk
Computer technology

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