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Added 1 min ago
J
Sr. Data Scientist, Specialty Networks Solutions
Jobgether
Remote, United States
- $125,300 to $178,900 USD / year
Engineering Collaboration: Partner with engineering teams to evaluate deliverables against client expectations and quality standards, identify implementation gaps, and coordinate corrective…
Added 1 min ago
J
Senior Principal - Red Team Engineer
Jobgether
Remote, United States
- $141,000 to $325,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Principal – Red Team Engineer based in the United…
Added 1 min ago
Loan Officer
Jobgether
Remote, United States
Develop and strengthen client relationships: Build trusted relationships with Loan Officers across assigned broker and lender accounts, becoming a reliable partner and primary point of…
Added 1 min ago
Director, Global Commercial Sales (Agriculture)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Commercial Sales (Agriculture) based in…
Added 5 mins ago
Senior Account Director
Ciklum
Remote, United States
…customer engagement, retention, and account growth. You will partner closely with global delivery management, technical practice leads, and executive leadership to drive substantial…
Added 8 mins ago
Energy Marshal
ITAC
Chester, VA
Works closely with the Electrical Trade Partner, DPR Cx Team, EHS Team and Client to ensure safe and reliable outcomes of electrical activities.
Added 8 mins ago
Senior Project Manager - Industrial Capital Projects
ITAC
Hopewell, VA
…day-to-day responsibilities will be managed on-site with the client, ITAC provides ongoing support, resources, and benefits as your employer. This position is full time contract work…
Added 8 mins ago
Process Engineer
ITAC
Wilmington, NC
…day-to-day responsibilities will be managed on-site with the client, ITAC provides ongoing support, resources, and benefits as your employer. This position is full time contract work…
Added 9 mins ago
Staff Software Engineer, DeepMind
DeepMind
Mountain View, CA · New York, NY
3 years of experience leading software design and system architecture for high-throughput distributed systems, foundation model runtimes, or client applications.
Added 13 mins ago
Senior Account Director
Ciklum
Remote, United States
…customer engagement, retention, and account growth. You will partner closely with global delivery management, technical practice leads, and executive leadership to drive substantial…
Added 19 mins ago
Business Development Executive 3
Genpact LLC
United States
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 19 mins ago
Business Development Executive 3
Genpact LLC
Chicago, IL
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 19 mins ago
Global Relationship Manager- 3
Genpact LLC
United States
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 19 mins ago
Associate - Insurance - Life 5A
Genpact LLC
Remote, United States
…intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a…
Added 19 mins ago
G
Banking Recruiter
GPAC
West Fargo, ND
- $36,000 to $250,000 USD / year
Partner with clients to assist in filling urgent position(s)
Added 21 mins ago
VP, Financial Consultant - Princeton, NJ
Charles Schwab Inc.
Princeton, NJ
…retirement readiness, and education goals - serving as a trusted partner who guides clients through life’s financial decisions with clarity and…
Added 26 mins ago
PG
Director, Media Delivery Operations
Publicis Groupe Holdings B.V
New York, NY · Seattle, WA · San Francisco, CA
- $121,315 to $194,220 USD / year
…creative problem solver. They will foster team relationships and partner with the client to work through process changes, issues, and forward-thinking…
Added 26 mins ago
PG
Media Planner
Publicis Groupe Holdings B.V
New York, NY
- $60,800 to $93,600 USD / year
…across channels, while building a strong understanding of the client’s business and target…
Added 26 mins ago
PG
Associate Director, Strategy
Publicis Groupe Holdings B.V
New York, NY
- $106,780 to $170,937 USD / year
…reshape the industry. We are highly regarded as a true agency partner by many high-profile brands for our expertise across numerous categories and wide range of capabilities that are…
Added 26 mins ago
PG
Senior Platform Strategist
Publicis Groupe Holdings B.V
Los Angeles, CA
- $81,225 to $124,432 USD / year
Partner day-to-day with UX, web development, and creative teams to develop and execute digital strategies that drive growth and enhance user experience for our clients.
Added 26 mins ago
PG
Vice President, RMN Growth & Commercialization
Publicis Groupe Holdings B.V
New York, NY
- $164,500 to $305,500 USD / year
The ideal candidate is a commercially driven, client-centric executive who brings deep retail media expertise, strategic vision, strong executive presence, and a proven ability to translate…
Added 26 mins ago
PG
Transformation Finance Lead
Publicis Groupe Holdings B.V
New York, NY
- $248,400 to $335,300 USD / year
The Transformation Finance Lead will serve as the finance and commercial partner to the Transformation Team. They will own the full financial picture of the transformation: what we invest…
Added 27 mins ago
Trust Accounting Specialist
Guesty
Remote, United States
Sales Collaboration & Customer Demos: Partner with Account Executives and Market Managers during sales calls to lead deep-dive product demonstrations focused specifically on Guesty’s Trust…
Added 27 mins ago
Desktop Support Technician II
iT1
San Diego, CA
…Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our…
Added 27 mins ago
Desktop Support Technician II
iT1
Phoenix, AZ
…Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our…

Lightspeed DMS

IT Support Technician - Tier II

South Jordan, UT, United States

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Job details

Experience: ● 3-5 years of experience in help desk, technical support, or IT support role, including experience handling escalated issues.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Position Summary:

What you'll do:

As an IT Support Technician - Tier II, you will serve as an escalation point for complex technical issues that go beyond initial Tier I troubleshooting. You will provide advanced support for hardware, software, network, and infrastructure issues, while also mentoring Tier I technicians and contributing to the overall maturity of the IT support function. This role is well suited to an experienced technician ready to deepen their technical expertise and take on greater ownership of systems and processes.

Advanced End-User Support

Serve as the escalation point for Tier I technicians on complex or unresolved hardware, software, and connectivity issues.
Diagnose and resolve Tier 2 technical issues, including recurring problems that require root-cause analysis.
Handle escalated or sensitive support requests with professionalism, ensuring minimal disruption to business operations.

Microsoft 365 Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive at an intermediate/administrative level.
Configure and troubleshoot mailbox permissions, distribution lists, shared mailboxes, and mail flow rules.
Support conditional access policies, multi-factor authentication (MFA), and license assignment/management.

Device, Endpoint & Network Support

Troubleshoot advanced Windows/Linux/Mac desktop, laptop, and server issues, including performance and configuration problems.
Manage endpoint deployment, imaging, and configuration using MDM/endpoint management tools (e.g., Intune).
Diagnose and resolve network connectivity issues including VPN, Wi-Fi, DNS, and DHCP problems, escalating to Network/Systems Administrators when needed.
Support printer, AV, and conference room technology, including root-cause troubleshooting for recurring hardware issues.

Identity & Account Management

Administer user accounts, groups, and permissions in Entra ID (Azure AD) and Active Directory, including more complex access scenarios.
Support identity-related projects such as group policy updates, conditional access changes, and access reviews.
Audit account and permission changes for accuracy and compliance with security policies.

Ticket Management & Escalation

Manage a queue of escalated tickets, ensuring timely resolution and clear documentation.
Review and guide Tier I ticket handling, providing feedback and coaching as needed.
Escalate complex infrastructure or systems issues to Systems Administrators or IT Management with clear context and troubleshooting history.

Documentation & Knowledge Base

Create, review, and maintain advanced support documentation and knowledge base articles.
Standardize troubleshooting procedures and best practices across the IT support team.
Identify documentation gaps and partner with Tier I staff to keep resources current.

Mentorship & Team Support

Mentor and train Tier I Support Technicians, helping to build their technical and customer service skills.
Act as a technical resource and point of escalation for the Tier I team.
Contribute to onboarding and training materials for new IT support staff.

Projects & Continuous Improvement

Participate in IT projects such as system migrations, software rollouts, and infrastructure upgrades.
Identify opportunities to automate or streamline recurring support tasks.
Assist with equipment lifecycle management, including onboarding/offboarding, inventory, and hardware deployment at scale.

Learning & Development

Stay current with company systems, tools, security practices, and emerging technologies.
Pursue relevant certifications and training to grow technical expertise.
Provide guidance and mentorship to junior IT staff as part of ongoing professional development.

What you should have:

Qualifications:

3-5 years of experience in help desk, technical support, or IT support role, including experience handling escalated issues.
Solid understanding of Windows operating systems, Windows Server fundamentals, and common business applications.
Intermediate to advanced experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive).
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
Experience administering Entra ID (Azure AD) and/or Active Directory, including user, group, and access management.
Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
Demonstrated ability to mentor or guide junior team members.
Excellent organizational skills with the ability to manage multiple escalations and priorities simultaneously.
Strong problem-solving skills with a focus on root-cause analysis rather than temporary fixes.

Preferred Qualifications:

CompTIA Network+ or Security+ certification.
Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent).
ITIL Foundation certification.
Experience with endpoint management/MDM tools (e.g., Microsoft Intune).
Basic scripting experience (e.g., PowerShell) for automating routine tasks.
Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.) in an escalation or lead capacity.
Familiarity with basic server administration and virtualization concepts.
Associate's or Bachelor's degree in Information Technology or related field.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career - apply today and join a team where your skills will make an impact!

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More about this job

Skills

Troubleshooting
Coaching
Root cause analysis
Microsoft 365
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
Troubleshoot
Microsoft Windows
Linux
Mobile device management
VPN
DNS
DHCP
Microsoft Azure
Microsoft Active Directory
Regulatory compliance
Documentation
Customer service
Onboarding
Guide staff
Process improvement
Technical support
Microsoft Windows Server
Organizational skills
Problem solving
Network+
Security+
ITIL
Microsoft PowerShell
ServiceNow
Jira
Zendesk
Computer technology

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