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Lighthouse Electric Co., Inc.

Tech Support Specialist I

Canonsburg, PA, United States
Pittsburgh, PA, United States

$20 to $23 USD / hour

Apply on lighthouseelectric.wd108.myworkdayjobs.com About employer

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Job details

Pay: $20 to $23 USD / hour
Experience: 0–2 years of technical support, help desk, or IT operations experience
Posting language: English
Posted: Nov 13, 2026

Original job description

About Lighthouse Electric At Lighthouse Electric, we power more than buildings - we power opportunity. For decades, we’ve built a reputation for delivering high-quality electrical construction solutions on complex commercial and industrial projects. Our success is driven by craftsmanship, accountability, and a commitment to doing things the right way - safely, efficiently, and with integrity. We believe great companies are built by great people. That’s why we invest in our team, encourage continuous improvement, and create an environment where professionals can grow, lead, and make a measurable impact. Here, you’re not just another employee - you’re part of a crew that takes pride in powering what’s next.

Why Us

✔ Stability + Growth – Established company with a strong backlog of major projects ✔ Impactful Work – Be part of high-profile, large-scale electrical builds ✔ Empowered Professionals – We trust our experts to lead and innovate ✔ Team-First Culture – Collaboration, respect, and accountability drive our success ✔ Strong Benefits Investment – Company-paid health coverage + 401(k) match ✔ Career Development – We promote from within and value long-term growth

If you want your work to matter - and your expertise to be valued - Lighthouse Electric is where you belong.

Job Description

The Technology Support Specialist provides technical support and operational assistance for company technology systems, hardware, software, networks, and end-user devices across office and field environments. This role supports employees by troubleshooting technical issues, resolving support requests, maintaining documentation, improving workflows, and ensuring reliable technology operations that support organizational performance and operational efficiency. The Technology Support Specialist works collaboratively with the Technology Team to support continuous improvement initiatives, customer satisfaction, technology adoption, and operational support across all levels of the organization.

Essential Duties and Responsibilities:

Provide technical support for technology issues, service requests, and operational support needs
Support computers, laptops, tablets, smartphones, printers, networking equipment, software applications, and other company technology system
Assist employees remotely and onsite with troubleshooting, technical support, and issue resolution
Utilize strong customer service skills to provide timely and professional technical support
Ensure accurate documentation, tracking, and closure of support tickets within the ticket management system
Escalate unresolved technical issues appropriately following department procedures
Inform management of recurring technical problems and operational concerns
Provide first-level support for technology issues and requests
Troubleshoot basic hardware, software, networking, and device-related issues
Support operational technology needs for office and field personnel
Assist with maintaining ticket documentation and issue tracking processes
Develop foundational knowledge of company systems, workflows, and technology standards
Perform related duties as assigned by management
Maintain compliance with company cybersecurity, operational, and technology policies

Work Experience

Required:

0–2 years of technical support, help desk, or IT operations experience
Experience supporting hardware, software, networking, mobile devices, and operational technology systems
Experience with ticket management systems, remote support tools, and endpoint management platforms

Preferred:

Experience within construction, industrial, or operational environments preferred
Experience supporting operational improvement initiatives or technology implementation projects

Education:

Required:

Associate’s degree in Information Technology, Computer Science, or related field.

Preferred:

Bachelor’s degree in Information Technology, Computer Science, or related field
CompTIA A+, Network+, or related IT certifications
Microsoft, Cisco, or cybersecurity related certifications
Additional desktop support, systems administration, or networking related certifications

Additional Knowledge, Skills, and Abilities

Strong troubleshooting and problem-solving abilities
Strong customer service orientation and communication skills
Ability to work independently and collaboratively within team environments
Strong organizational skills and attention to detail
Knowledge of computer hardware, operating systems, networking concepts, and software troubleshooting
Ability to adapt to changing technologies and operational demands
Ability to maintain confidentiality regarding company systems, employee data, and operational information
Commitment to continuous learning, innovation, and process improvement
Strong professionalism and ability to remain calm under pressure

Travel Requirements

Travel is primarily local during normal business hours
Occasional out-of-area and overnight travel may be required based on operational or project needs

Other Requirement:

Valid driver’s license with acceptable driving record
Ability to pass pre-employment drug screening and background check

Compensation & Benefits

Competitive salary based on experience
Company-paid Medical, Dental, and Vision insurance
Short-Term & Long-Term Disability
Life and AD&D insurance
401(k) with 5% company match
Paid Holidays
Paid Time Off
Annual performance reviews
Opportunity to work on large-scale, high-profile projects

Employee Stock Ownership Program:

We don't just work for lighthouse-we own it. Lighthouse Electric is proudly 30% owned through our Employee Stock Ownership Plan (ESOP), giving employees a stake in our success. Ownership drives accountability, craftsmanship, and pride in in everything we build.

Additional Requirements

Pre-employment drug screen required
Must be authorized to work in the United States

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lighthouse Electric will provide reasonable accommodation to qualified individuals

Ability to perform the essential job functions in a variety of work environments, including office and/or active job site settings.
Ability to remain in a stationary position for extended periods of time.
Ability to move about the office or jobsite as needed to perform essential duties.
Ability to operate standard office equipment and technology, including computers, phones, and related devices.
Ability to communicate effectively in person, by phone, and through electronic means.
Ability to occasionally position self to access materials, equipment, or work areas.
Ability to occasionally move or transport work-related materials or equipment.
Ability to tolerate moderate noise levels typical of office or construction environments.
Ability to travel to various work locations as required.
Ability to work indoors and/or outdoors in varying environmental conditions, as applicable to the position.
Ability to maintain regular and reliable attendance consistent with company policy and operational needs.

Equal Opportunity Employer Lighthouse Electric Company, Inc. is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. We are committed to creating an inclusive environment for all employees and applicants. If you are an individual with a disability and need reasonable accommodation to complete the application or interview process, please contact our Human Resources Department.

Note: Chosen applicant will be subject to a drug screen and Motor Record Vehicle check as a condition of employment. For more details about our company, please visit our website, LinkedIn page, Facebook page or Vimeo Account.

Compensation

$20-$23/hr

Apply on lighthouseelectric.wd108.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Process improvement
Customer service
Troubleshoot
Regulatory compliance
Cybersecurity
Computer technology
Computer science
A+
Network+
System administration
Problem solving
Communication skills
Work independently
Organizational skills
Attention to detail
Confidentiality
Valid driver's licence
Office equipment

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Work requirements

Jobs in the United States