Jobs in the United States

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Engineering & Strategic Initiatives Leader
Corning
Kennebunk, ME
…capacity, quality, and performance constraints. Establish strong project-management discipline, including executive updates, decision logs, risk mitigation, action tracking, and…
Added just now
Clinical Systems Engineer
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Omaha, NE
…aligned with organizational goals. The engineer serves as the technical liaison between healthcare operations and information technology, supporting system implementations, upgrades,…
Added 2 mins ago
Assistant Director of Recruitment Marketing & Data
University System of Georgia
GA
…six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the…
Added 2 mins ago
Assistant Director of Enrollment Communications and Strategy
University System of Georgia
GA
…six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the…
Added 4 mins ago
Director REMS Operations 1
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Added 5 mins ago
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Sr. Manager - Talent Development Training
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Added 6 mins ago
Senior Advisor, Safety, Gas
Eversource Energy Service Company
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…the occupational safety and health programs. Serve as both a technical and internal management partner in the prevention of injuries and illnesses, ensuring regulatory compliance and…
Added 8 mins ago
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Added 18 mins ago
Senior Interior Designer
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Las Vegas, NV · San Diego, CA · Phoenix, AZ
…participates in design control of projects, and is responsible for project budget management. Manages projects of all sizes and levels of complexity and provides project…
Added 20 mins ago
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The Middlesex Corporation
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- $75,000 to $150,000 USD / year
Develop and implement a project Quality Control orientation program to ensure project team members are familiar with the requirements of the project QC Management Plan, and conduct to…
Added 24 mins ago
EMR Training & Support Specialist
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Added 26 mins ago
Program Manager
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We are currently seeking an energetic, driven, innovative and experienced Program Manager to join an agile company that develops a wide range of unique customer solutions. You would be…
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Electrical Engineer
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This is a hybrid position requiring 3 days per week onsite
Added 29 mins ago
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Added 29 mins ago
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Estimator I
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- $25 to $30 USD / hour
…operations, and customers to deliver exceptional service and project…
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Assistant Director of Alumni Relations, Reunion Committees
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Aurora, CO
- $73,769 to $76,000 USD / year
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Added 29 mins ago
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Summer 2027 Construction Intern - Denver
Turner Construction
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…builds some of the most ambitiousprojects in the world. The technical expertise of our people makes us arecognized leader in many markets. Our projects are well known. Our people setus…
Added 29 mins ago
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Entry Level Project Safety Assistant - Denver
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Added 29 mins ago
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LIGHTFEATHER IO LLC

ServiceNow Business Analyst

Alexandria, VA, United States

$110,000 to $130,000 USD / year · Full-time

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $110,000 to $130,000 USD / year
Job type: Full-time
Experience: 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
Posting language: English
Posted: Nov 10, 2026

Original job description

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.

Location: Fully Remote (EST hours)
Job Type: Full-time
Salary: $110,000–$130,000 annually, based on experience
Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance

Responsibilities

Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
Collaborate with System Architects to ensure functional designs are technically feasible.
Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.

Required Qualifications and Skills:

U.S. Citizenship
Ability to obtain and maintain a Secret Level security clearance.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
Experience working in an Agile/Scrum environment.
Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
Proficiency in Visio, LucidChart, or similar tools for process mapping.
ServiceNow Certified System Administrator (CSA) - REQUIRED

Preferred:

ITIL v4 Foundation (or higher).
Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Why Join LightFeather? At LightFeather, you're not just taking a job - you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

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Jobs in the United States