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Added 1 min ago
Banking Center Manager - Cary, NC
First Horizon Bank
CARY, NC
…Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational…
Added 4 mins ago
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Project Executive - HVAC & Plumbing
GPAC
San Diego, CA
- $150,000 to $180,000 USD / year
Experience in a senior leadership role such as Project Executive, Senior Project Manager, or Operations Manager
Added 7 mins ago
Sr. Manager. Revenue Technology
Neptune Technology Group Inc.
Tallassee, AL
As the Sr. Manager, Revenue Technology, you will act as Business Process Owner (BPO) for Neptune's CRM system, setting the direction for the go-to-market technology backbone that Revenue…
Added 7 mins ago
DeNovo Financial Center Manager - Huntsville Area
Fifth Third Bank, N.A.
Huntsville, AL
GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
Added 7 mins ago
Program Integrator
Leidos
Huntsville, AL
…priorities, and make timely decisions consistent with the Program Manager's…
Added 7 mins ago
Personal Banker Associate I - Redstone Square
Fifth Third Bank, N.A.
Huntsville, AL
…on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates…
Added 7 mins ago
Senior Manager, GSA AAS Proposals
Trinzic
Huntsville, AL
The Senior Manager, GSA AAS Proposals leads proposal operations supporting high-priority GSA Assisted Acquisition Services (AAS) pursuits. This role provides leadership for Proposal…
Added 7 mins ago
SDC SE/Digital Engineering---Manager
EY
Montgomery, AL · Birmingham, AL · Huntsville, AL
Partner with product owners, architects, quality engineering, DevOps, security, operations, and client stakeholders to translate business requirements into achievable delivery plans.
Added 7 mins ago
Senior Manager, Outbound Performance (Remote)
American Express Global Business Travel
Montgomery, AL
The Manager, Outbound Performance is that person. This role connects our SDRs and leaders with the tools, data and teams that support them. It starts with understanding how reps and leaders…
Added 7 mins ago
Construction Manager, Retail
Meta
Montgomery, AL
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 7 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Montgomery, AL
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
Added 7 mins ago
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Test Analyst - QNXT
Cognizant
Montgomery, AL
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 7 mins ago
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Delivery Manager, Healthcare Payer
Cognizant
Montgomery, AL
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 7 mins ago
Service Desk Manager - Cloud Contact Center, ITIL4, ServiceNow, Jira
Maximus
Montgomery, AL
Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
Added 7 mins ago
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Information Security Engineer
TTEC
Montgomery, AL
- $65,000 to $70,000 USD / year
…other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical…
Added 7 mins ago
C
Program Manager, EBMS
CBRE
Montgomery, AL
- $105,000 to $115,000 USD / year
Assist on NA + LATAM EBMS Operations, Adoption& Deployment (OAD)
Added 7 mins ago
EM
Entegral Data Analyst Sr.
Enterprise Mobility
Montgomery, AL
- $101,500 to $124,400 USD / year
…predictive analysis tools, design financial calculators, and partner with departments across Entegral to help shape our operational and pricing strategies and provide data-backed insights.…
Added 7 mins ago
EXECUTIVE CHEF
Compass Group, North America
Birmingham, AL · Anniston, AL · Montgomery, AL · Auburn, AL · Dothan, AL
Partner with operations, marketing, and culinary leadership
Added 7 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Montgomery, AL
- $70 to $80 USD / hour
…and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The…
Added 9 mins ago
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Manufacturing Manager
GPAC
Knoxville, TN
- $125,000 to $150,000 USD / year
The Manufacturing Manager is responsible for leading daily production operations to ensure safe, efficient, and high-quality manufacturing of products. This role oversees production teams,…
Added 9 mins ago
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Manufacturing Manager
GPAC
Chattanooga, TN
- $125,000 to $150,000 USD / year
The Manufacturing Manager is responsible for leading daily production operations to ensure safe, efficient, and high-quality manufacturing of products. This role oversees production teams,…
Added 10 mins ago
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Operations Manager
GPAC
Columbia, TN
- $80,000 to $130,000 USD / year
The Operations Manager is responsible for overseeing daily manufacturing operations to ensure safe, efficient, and cost-effective production of industrial machinery and related components.…
Added 10 mins ago
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Plant Manager - Manufacturing
GPAC
Des Moines, IA
- $105,000 to $160,000 USD / year
The Plant Manager is responsible for overseeing all daily operations of a custom hydraulic cylinder manufacturing facility. This role ensures production efficiency, product quality, safety…
Added 10 mins ago
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Plant Manager - Structural Steel Fabrication
GPAC
Indiana
- $115,000 to $150,000 USD / year
We are seeking a hands-on Plant Manager to lead daily operations within a custom structural steel fabrication facility generating $5–10 million in annual revenue. This role requires a…
Added 10 mins ago
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HR Manager
GPAC
Algona, IA
- $100,000 to $125,000 USD / year
The HR Manager will be responsible for leading and supporting human resources activities across multiple manufacturing locations. This position will serve as a strategic and hands-on HR…

Lightera

Quality Systems Manager

Carrollton, GA, United States

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Job details

Posting language: English

Original job description

JOB PURPOSE

The Quality Systems Manager supports the Carrollton site quality management system and the teams responsible for supplier quality, measurement systems, calibration, material review and analysis activities, and quality-system support. This role ensures/support the effectiveness and continual improvement of the ISO 9001 and TL 9000 management systems; maintains audit and regulatory readiness; strengthens supplier and incoming-material controls; and assures the reliability, availability, and traceability of inspection, test, and measurement systems, including optical time-domain reflectometer (OTDR) platforms and associated software, hardware, and automation. The manager develops assigned engineers and technicians, establishes priorities and standard work, and partners with Operations, Engineering, Supply Chain, Information Technology, customers, suppliers, and external agencies to reduce risk, improve quality performance, and support new products and process changes.

SUPERVISORY RESPONSIBILITIES

Supplier Quality Engineers and Supplier Quality Technicians
Calibration Technician
Material Review/Analysis (MRA) Technician
Quality engineers and technical resources assigned to measurement systems, including OTDR test platforms

KEY RESPONSIBILITIES

Lead/Support the Quality Management System.
Support the site improvements of QMS in accordance with ISO 9001, TL 9000, customer, regulatory, and company requirements.
Support document control, records, internal audits, corrective action, risk management, change control, management review inputs, and QMS performance metrics.
Support third-party, customer, and regulatory audits; ensure timely containment, root-cause analysis, corrective action, and effective closure of findings.
Promote practical standard work, process ownership, training effectiveness, and accountability across functions.
Manage supplier quality and incoming material controls.
Direct supplier qualification, monitoring, audits, material validation, incoming inspection, supplier corrective actions, and supplier performance improvement.
Partner with Supply Chain, Engineering, and Operations on supplier changes, dual sourcing, specification compliance, risk mitigation, and escalation of significant quality issues.
Use data to prioritize supplier development and verify sustained effectiveness of countermeasures.
Own calibration and measurement-system governance.
Ensure inspection, test, and measurement equipment is identified, calibrated, maintained, traceable, fit for use, and supported by controlled records.
Establish preventive maintenance, calibration, verification, and out-of-tolerance response processes that protect product decisions and minimize equipment downtime.
Lead measurement-system analysis, capability improvement, equipment rationalization, capital planning, and implementation of reliable data-collection methods.
Lead OTDR and advanced test-system support.
Provide management oversight for OTDR, EOTDR, optical switching, mechanical test equipment, MTS/Instron systems, related software, automation, and test-development activities.
Coordinate validation of new or modified test equipment, algorithms, programs, methods, and interfaces before production use.
Drive troubleshooting of hardware, software, and automation issues; engage internal experts and equipment vendors to restore capability and prevent recurrence.
Support development of testing practices for new products and advanced fiber technologies.
Manage MRA and nonconforming-material support.
Provide direction for material review and analysis activities, including sample control, testing coordination, technical records, disposition support, and communication of findings.
Ensure nonconforming material is controlled and that disposition decisions are supported by objective evidence, appropriate approvals, and product-risk assessment.
Drive data-based improvement.
Monitor quality, supplier, calibration, measurement, hold-tag, nonconformance, and equipment-performance data to identify risks and negative trends.
Lead cross-functional problem solving using PDCA, 5-Why, corrective action, statistical methods, FMEA, and other appropriate quality tools.
Define clear measures, owners, due dates, and verification criteria for improvement projects and report progress to site leadership.
Lead and develop the team.
Set priorities, assign work, coach employees, evaluate performance, plan cross-training, and build technical depth and succession capability.
Ensure personnel follow safety requirements, company policies, standard work, and applicable quality procedures.
Balance daily operational support with strategic QMS, supplier, calibration, measurement-system, and capital-improvement priorities.

MINIMUM EDUCATION AND EXPERIENCE

Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline; equivalent combinations of education and directly relevant experience may be considered.
Five or more years of progressive experience in quality systems, supplier quality, manufacturing quality, calibration, metrology, test systems, or a related field.
Demonstrated experience leading technical employees, cross-functional teams, projects, or formal workstreams.
Working knowledge of ISO 9001; TL 9000 experience is preferred.
Experience with supplier corrective action, audit programs, nonconforming material, root-cause analysis, corrective action, FMEA, SPC, process capability, and measurement-system analysis.
Experience with calibration and optical or mechanical measurement systems; knowledge of OTDR equipment, test software, automation, or fiber-optic manufacturing is strongly preferred.
Strong analytical, project-management, organizational, written, verbal, and presentation skills.
Proficiency with Microsoft Office and data-analysis/reporting tools; experience with QMS software, Power BI, Minitab, or similar applications is preferred.
ASQ certification, internal or lead auditor certification, and Lean Six Sigma Green Belt or Black Belt are preferred.
Ability to travel periodically to suppliers, other facilities, laboratories, or customers as business needs require.

DECISION-MAKING REQUIREMENTS

Set priorities and allocate resources for assigned personnel, systems, and projects.
Escalate or stop activities when product, process, supplier, regulatory, calibration, or measurement-system risk is not adequately controlled.
Approve or recommend supplier-quality actions, calibration responses, measurement-system validations, equipment priorities, and corrective-action closure within delegated authority.
Recommend disposition of nonconforming material based on technical evidence and designated approval requirements.
Recommend staffing, training, capital, software, supplier-development, and process-improvement investments.

DIRECTION GIVEN AND/OR RECEIVED

Reports to the Senior Quality Manager and operates with broad responsibility for assigned quality systems and technical functions.
Provides direct leadership to supplier quality, calibration, measurement-system, and MRA personnel.
Works closely with Operations, Engineering, Research and Development, Maintenance, Supply Chain, Information Technology, Customer Service, laboratories, customers, suppliers, and certification or audit organizations.
Represents Quality in project reviews, equipment and software decisions, supplier escalations, change-control activities, audits, and leadership reviews.

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More about this job

Skills

Quality control systems
Quality assurance procedures
ISO 9001
Inspection
Supply chain management
Computer technology
Internal auditing
Risk management
Root cause analysis
Regulatory compliance
Preventive maintenance
Troubleshooting
Communication skills
Hazard assessment
Manage quality
Problem solving
Coach employees
SPC
Project management
Presentation skills
Microsoft Office
Data analysis
Microsoft Power BI
Minitab
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
Decision making
Process improvement
Leadership
Research
Customer service

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