Case Worker

The Case Worker (CW) fields requests (calls, emails, and in-person meetings) for financial assistance from community members in a professional, compassionate manner for determining client eligibility for LiftUp programs. The CW explores potential eligibility for referral to other community resources, responds to those requesting support, and at times, acts as a liaison with other human resource agencies, vendors, etc.

KEY ACCOUNTABILITIES:

1. Provide courteous, compassionate, and professional customer service to clients, community partners, and prospective clients
2. Manage intake, client eligibility, approvals, and payment requests in a timely manner while maintaining accurate records
3. Adhere to and enforce department and organization policies
4. Maintain confidentiality

ESSENTIAL DUTIES:

• Serve as the first point of contact for LiftUp’s Emergency Assistance Programs, and provide initial information and forms to begin the financial assistance process
• · Work onsite and digitally to handle client intake process, ensuring that necessary paperwork is completed and data is entered into client assistance database
• · Assist fellow Case Worker(s) to field Community Support inquiries and voucher requests or make other contacts as needed
• · Communicate with Food Bank Manager to learn of ongoing food support efforts (ex: Thanksgiving, food delivery, etc.) available to clients
• · Foster and maintain positive working relationships with fellow staff, volunteers, and community constituents
• · Attend staff meetings and relevant community meetings as needed
• · Maintain and report data related to inquiries, fund type, amount dispersed, etc. needed for community and board reporting
• · Maintain client files and records
• · Occasional grant writing and presentations to local giving circles for specific clients
• · Occasional attendance at community events to represent LiftUp and provide information about Community Support programs
• · Follow all LiftUp health and other safety protocols
• · Other duties as requested

MINIMUM REQUIREMENTS:

• · Degree in social work preferred, but not required
• · Prior case management experience preferred
• · Ability to speak Spanish preferred, but not required
• · Familiarity with Microsoft Office Suite and Google docs/sheets
• · Learn Google Voice integrations and faxing procedure
• · Excellent interpersonal and communication skills and ability to maintain confidentiality
• · Ability to work comfortably with people from various socio-economic, racial, and cultural backgrounds with compassion and respect
• · Ability to meet deadlines, be self-motivated, self-disciplined and organized
• · Ability to multi-task in a fast-paced environment
• · Background Check Required

BENEFITS:

Health Insurance, Paid Holidays, Paid Vacation, Sick Days, 401(k), short- and long-term disability plan, supplemental insurance, group term life insurance