Facilities Operations Manager

LifeWorks of Austin, TX is looking for a Facilities Operation Manager to join our Facilities team!

Under general direction, leads day-to-day Facilities Department operations, including maintenance, staff supervision, vendor management, projects, budgets, compliance, and operational planning. This position balances hands-on maintenance and repair work with departmental leadership, coordination, emergency response, and accountability to ensure facilities operations meet organizational priorities. The role supervises a small facilities team and works closely with leadership around concerns, risks, unresolved issues, and major capital needs.

This full time, exempt position earns a competitive rate ranging from $62,245 - $84,112 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Directs day-to-day Facilities Department operations and supervises, coaches, and works alongside facilities personnel; assigns work, establishes priorities and schedules, conducts regular check-ins, addresses performance concerns, monitors progress, and ensures work is completed and documented.
• Manages the day-to-day work-order process, including intake, triage, assignment, follow-up, documentation, closure, and communication with site and program staff.
• Oversees facilities operations across all sites, including building systems, grounds, vehicles, repairs, inspections, and asset conditions. Develops and coordinates preventive maintenance schedules to maintain facility conditions, reduce unexpected repairs, and address maintenance needs proactively.
• Performs and supports hands-on maintenance and minor renovation work within demonstrated skill, training, and authorization, including basic carpentry, painting, patching, hardware replacement, furniture assembly, and routine troubleshooting. Escalates licensed or specialized trade work to qualified contractors.
• Coordinates and documents required inspections, permits, certifications, maintenance records, and corrective actions to support facility safety and regulatory compliance. Conducts routine inspections of buildings, grounds, tools, equipment, and life-safety conditions and promptly addresses or escalates hazards and service disruptions.
• Coordinates routine maintenance and emergency response involving HVAC, plumbing, electrical, roofing, fire/life-safety, security/access control, janitorial, landscaping, pest control, and other building support systems.
• Coordinates vendor selection, quotes, contracts, scopes of work, schedules, costs, site access, and performance. Reviews completed work, addresses service concerns, documents outcomes, and escalates significant vendor or contract issues to leadership as needed.
• Maintains organized records of inspections, preventive maintenance, repairs, warranties, vendor service, equipment, keys/access devices, and other facilities activities.
• Purchases and controls approved maintenance supplies, tools, parts, and protective equipment; maintains appropriate inventory and safeguards agency property.
• Coordinates maintenance, repairs, and service records for agency vehicles. Plans for needed tools, equipment, supplies, and inventory and ensures resources are available, maintained, and managed in accordance with established purchasing and approval procedures.
• Coordinates facilities support for special events, office moves, room setups and reconfigurations, equipment needs, minor renovations, labor, materials, vendors, and site readiness.
• Monitors the Facilities Department operating budget, prepares monthly expense-to-budget reports, reviews and explains variances, verifies invoices and completed work, and tracks expenditures against approved allocations. Manages approved resources within delegated authority, identifies potential cost savings, and communicates anticipated expenses and additional funding needs.
• Provides regular status reports to leadership on open work orders, preventive maintenance, vendor performance, safety and compliance concerns, deferred maintenance, and emerging repair or capital needs.
• Coordinates with agency leadership and site staff to minimize service disruptions and maintain safe, welcoming, and operationally effective environments.
• Responds to urgent facilities issues and participates in after-hours or on-call response when needed.
• Performs other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High school diploma or GED required.
• Associate degree, trade-school education, or technical training in facilities maintenance, construction, HVAC, electrical, plumbing, building systems, or a related field is preferred.
• At least five years of progressively responsible experience in facilities maintenance, building operations, construction, or a related area, including significant hands-on experience with common building systems and repairs.
• At least two years of experience leading, supervising, or coordinating maintenance employees, contractors, projects, or work assignments is preferred.
• Equivalent combinations of relevant education, technical training, certifications, and experience may be considered.
• Experience using a work-order, computerized maintenance management system (CMMS), asset-management, or ticketing system is preferred.
• Experience supporting multiple sites, nonprofit or human-services environments, occupied facilities, or other settings requiring careful coordination and minimal service disruption is preferred.

CORE COMPETENCIES & SKILLS

• Client Focus – Builds strong client relationships and delivers client-centered solutions.
• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people across levels, functions, cultures, and geography.
• Values Differences – Recognizes the value that different perspectives and cultures bring to an organization; is sensitive to socio-economic and cultural norms, expectations, and ways of communicating.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Ensures Accountability – Holds self and other accountable to meet commitments.
• Manages Conflict – Handles conflict situations effectively, with a minimum of noise.
• Drives Engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insights into personal strengths and weaknesses.
• Working knowledge of preventive maintenance practices and general building systems, including HVAC, plumbing, electrical, lighting, locks and doors, fire/life-safety equipment, grounds, and basic construction methods.
• Ability to safely perform routine maintenance and determine when work requires a licensed trade professional, specialized vendor, permit, or leadership approval.
• Ability to inspect facilities, identify hazards and repair needs, troubleshoot problems, establish priorities, and coordinate timely corrective action.
• Ability to lead a small team through clear assignments, coaching, follow-up, accountability, and hands-on support.
• Ability to coordinate contractors, review completed work, maintain service records, and communicate concerns about quality, scope, schedule, or cost.
• Working knowledge of workplace safety practices, hazard communication, personal protective equipment, and applicable building and life-safety requirements.
• Basic budgeting, purchasing, inventory-control, invoice-review, and recordkeeping skills.
• Ability to use Microsoft 365 and learn work-order, asset, access-control, and other facilities technologies.
• Strong judgment, organization, customer service, communication, and problem-solving skills; ability to communicate respectfully with people from varied backgrounds and roles.
• Ability to manage competing priorities, respond calmly to urgent issues, and maintain confidentiality when working in client-serving environments.

CERTIFICATES, LICENSES, REGISTRATIONS

• Requires a valid Texas Driver’s License or the ability to obtain one within 30 days
• OSHA 10-Hour or OSHA 30-Hour training, CPR/First Aid, or relevant building-maintenance or trade certification is preferred.
• IFMA Facilities Management Professional (FMP), Certified Facility Manager (CFM), or comparable facilities credential is preferred.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.