Systems Engineer

Lifepoint Health has an opportunity for a Systems Engineer! You must be authorized to work in the United States without employer sponsorship. Location: Hybrid, Brentwood, TN Travel: Up to 10% travel

About Lifepoint Health:

Lifepoint Health is a leading healthcare provider driven by a mission of Making Communities Healthier®. Our diversified healthcare delivery network spans 34 states and includes 68 community hospital campuses, more than 70 rehabilitation and behavioral health hospitals, and more than 300 additional sites of care across the healthcare continuum, including acute rehabilitation units, outpatient centers, and post-acute care facilities. We believe our success is achieved through talented people and are committed to creating places where employees want to work, with opportunities to build meaningful and rewarding careers that make a lasting difference in communities across the country. Summary The Systems Engineer is responsible for the administration, support, configuration, troubleshooting, and continued improvement of enterprise endpoint technologies supporting clinical and business operations. This position will have primary operational responsibilities across Microsoft Intune, Imprivata, Dell Wyse Management Suite (WMS), IGEL, enterprise printing, and RightFax. The engineer will work across endpoint, authentication, thin-client, printing, and fax technologies to maintain reliable services and resolve complex technical issues. The role requires strong troubleshooting skills, an automation mindset, thorough documentation practices, and the ability to work across multiple infrastructure technologies. Primary Responsibilities Microsoft Intune / Endpoint Management

• Provide day-to-day administration and support of Microsoft Intune.
• Configure and maintain device configuration profiles, compliance policies, application deployments, and endpoint security configurations.
• Support Windows enrollment, provisioning, and Windows Autopilot.
• Troubleshoot device enrollment, policy application, application deployment, compliance, and synchronization issues.
• Support endpoint lifecycle activities including provisioning, configuration, patching, remediation, inventory, and retirement.
• Use PowerShell and automation where appropriate to improve endpoint administration and support.

Imprivata Administration

• Administer and support enterprise Imprivata environments.
• Troubleshoot authentication, badge/proximity-card, user enrollment, workstation, and thin-client integration issues.
• Support Imprivata configurations associated with Windows endpoints, virtual desktops, and IGEL thin clients.
• Assist with application and authentication workflows associated with Imprivata OneSign.
• Coordinate troubleshooting across endpoint, Active Directory, clinical application, and infrastructure teams when required.
• Maintain technical documentation and operational procedures for the platform.

Thin Client Administration: IGEL & Dell WMS

• Administer and support enterprise IGEL OS and Dell Wyse thin-client environments.
• Configure and maintain devices through IGEL Universal Management Suite (UMS) and Dell Wyse Management Suite (WMS).
• Develop and maintain device profiles, policies, configurations, firmware standards, and device groups.
• Troubleshoot thin-client hardware, firmware, authentication, peripheral, network, and virtual desktop connectivity issues.
• Support thin-client provisioning, deployment, replacement, and lifecycle activities.
• Assist with migrations and modernization initiatives involving thin-client platforms.

Enterprise Printer Support

• Provide advanced support for enterprise printing services and workstation printer connectivity.
• Troubleshoot printer queues, print drivers, connectivity, configuration, and endpoint-related printing issues.
• Support printer driver testing, deployment, updating, and standardization.
• Assist with print-server and print-queue migrations.
• Coordinate troubleshooting of complex printer issues across endpoint, server, network, and vendor support teams.
• Maintain printer support documentation, configuration standards, and operational procedures.

RightFax Administration

• Administer and support the enterprise RightFax environment.
• Troubleshoot user, endpoint, application, queue, and fax-delivery issues.
• Manage routine RightFax configuration and administrative requests.
• Support RightFax client deployments and workstation configurations.
• Coordinate escalated issues involving infrastructure, telecom, network, application, or vendor resources.
• Maintain RightFax operational and troubleshooting documentation.

General Engineering Responsibilities

• Serve as an escalation resource for complex endpoint and infrastructure issues.
• Perform root-cause analysis and implement sustainable corrective actions.
• Monitor platform health and proactively identify recurring issues.
• Develop and maintain technical documentation, support standards, architecture diagrams, and SOPs.
• Participate in enterprise technology upgrades, migrations, deployments, and refresh projects.
• Automate repetitive administrative processes using PowerShell where practical.
• Work closely with Service Desk, infrastructure, networking, security, clinical applications, and vendor teams.
• Participate in an on-call/support rotation as required.
• Maintain security, configuration, and operational standards across supported platforms.

Required Qualifications

• Experience supporting enterprise endpoint technologies in a medium-to-large organization.
• Hands-on administration or support experience with Microsoft Intune.
• Experience supporting Windows endpoints and enterprise device-management platforms.
• Experience administering or supporting enterprise infrastructure technologies.
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of Active Directory, Group Policy, networking, DNS, DHCP, certificates, and client/server communications.
• Experience troubleshooting authentication and endpoint connectivity issues.
• Experience creating and maintaining technical documentation and operational procedures.
• Ability to manage multiple operational priorities with limited supervision.
• Strong customer-service and team-oriented mindset.

Preferred Qualifications

Experience with one or more of the following would be strongly preferred:

• Microsoft Intune
• Windows Autopilot
• Imprivata OneSign
• Imprivata proximity/badge authentication
• IGEL OS
• IGEL Universal Management Suite (UMS)
• Dell Wyse Management Suite (WMS)
• Dell Wyse thin clients
• Enterprise printer/print-server administration
• Printer driver packaging and deployment
• RightFax administration
• Microsoft Configuration Manager (SCCM/ConfigMgr)
• PowerShell scripting and automation
• Citrix Virtual Apps and Desktops
• Microsoft Entra ID
• PKI/certificate-based authentication

Education / Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline and/or equivalent relevant professional experience.
• Enterprise healthcare IT experience preferred but not required.
• Microsoft endpoint-management certifications are preferred but not required, consistent with your earlier requisition approach.

EEOC Statement

• “Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.