IT&S Technician

Job Schedule: Full-time Monday - Friday 8AM - 5PM Wage: $21.48 - $30.51/hourly

Your experience matters at Lourdes Health At Lourdes Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute:

The ITS Technician provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and network service requests. This role manages incidents from initial intake through resolution or escalation, ensuring timely and effective support that enables clinical and operational workflows. The ITS Technician collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements and may also work in coordination with enterprise service desk resources as applicable.

• End-User Support & Service Delivery
• Serve as the first point of contact for IT support requests via phone, email, walk-up, and enterprise ITSM ticketing system.
• Perform initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues for end users.
• Resolve incidents and fulfill service requests at first level per established service level agreements; escalate complex issues to appropriate support teams with thorough documentation.
• Provide both on-site deskside support and remote/phone-based support to facility staff.
• Provide first-level support for business and clinical applications, including ticket triage, basic troubleshooting, and escalation to appropriate support resources.
• Assist end users with account access, password resets, and user provisioning in accordance with enterprise security policies.
• Deliver basic end-user training on applications, equipment, and standard workflows as needed.
• Hardware & Device Management
• Install, configure, test, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment in accordance with enterprise standards.
• Perform minor hardware repairs, component replacements, and preventive maintenance.
• Maintain accurate hardware and software inventory records.
• Ensure all workstations and devices comply with enterprise security, configuration, and patching standards.
• Documentation & Continuous Improvement
• Document all incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
• Track recurring issues and communicate patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume.
• May also contribute to knowledge base articles for common issues and standard operating procedures.
• Infrastructure & Project Support
• Support infrastructure projects as directed, including workstation deployments, office moves, and equipment refreshes.
• May also assist with network infrastructure tasks as directed by the ITS Leader.
• Participate in enterprise IT initiatives at the facility level, including system upgrades, security remediation, and technology refresh cycles; perform other duties as assigned.
• Compliance & Regulatory
• Maintain compliance with all regulatory requirements (e.g., HIPAA, HITECH) in the handling of protected health information and technology systems.
• Follow enterprise change management, incident management, and information security processes.
• Performs duties as assigned

What we're looking for:

• High school diploma or equivalent required. Associate's degree in Information Technology, Computer Science, or related field preferred.
• CompTIA A+ or equivalent industry certification preferred.
• 1–2 years of experience in IT support, help desk, or desktop support environment preferred.
• Healthcare IT experience preferred.
• Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
• Strong customer service orientation with effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office suite.
• Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Why join us:

• We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement “Lourdes Health is an Equal Opportunity Employer. Lourdes Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” Employer Description Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country

Pay Transparency Notice (Washington State) If you believe this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately. You can contact us at 833-271-4269 to report the issue. For more information on your rights under Washington’s pay transparency laws, visit the Washington State Department of Labor and Industries website at: https://lni.wa.gov

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.