Admissions Coordinator

Your experience matters Eastern Iowa Rehab Hospital is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Admissions Coordinator joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we’re looking for The Admission Coordinator screens admissions, collaborates with other departments and facilities, manages waitlist, fields questions and completes preadmission paperwork and requirements. The Admission Coordinator assists in the coordination of all aspects of MDS and RAI processes by supporting the MDS Coordinator and Social Worker. Investigates, assesses, and initiates interventions to help Elder's cope with social, emotional, economic, and environmental challenges associated with living in a LTC facility.

How you’ll contribute

An Admission Coordinator who excels in this role:

• Lead the admissions office process in IRF sites.
• Direct supervisory role of all hospital admission associates.
• Coordinate all facility tours provided to potential patients and guests – providing outcomes and clinical data pertaining to their specific needs.
• Ability to independently make decisions on prioritization of processing referrals and insurance authorizations based on clinical readiness.
• Comply reports on patient outcomes data for liaisons and partner healthcare centers.
• Attend Hospital-wide operations meetings to report on potential admissions, patient needs, and pipeline information.
• Maintain open communication with liaisons and internal staff regarding bed availability and staffing.
• Coordinate the flow of information through the admissions process and forwards to appropriate departments for the successful completion of admission.
• Collect and record all information necessary for admitting patients.
• Immediately notifies appropriate rehab liaison to perform a clinical evaluation.
• Communicate admission status and coordinates all aspects of rehab admission.
• Pre- Admit all patients into appropriate EMR/Billing system – obtain correct demographic, clinical, and insurance information.
• Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay and if pre-certification is required, in order to complete Insurance Benefit Verification form.
• Obtain pre-certification for inpatient rehabilitation stay and document necessary information for case management to follow up once patient admits.
• Answer telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call.
• Notify appropriate departments of patient’s anticipated admission date/time.
• Notify the appropriate personnel of the anticipated arrival time of all inpatients.
• Input new referrals into EMR for clinical liaison to complete Pre-admission screen
• Inform the patient of their verified insurance benefits and refers them to the appropriate finance department for further billing questions.
• Create working patient files to track progress with patient’s admission
• Maintain confidentiality of patient medical records information in accordance with hospital’s defined policies and procedures.
• Coordinate denial information with liaisons for follow-up communication to referral sources, families and physicians.
• Continuous updates referral logs to indicate patients admission, pending, or denial status and reason for denial
• Provide current list of all pending referrals to liaisons, and necessary hospital staff
• Notify insurance provider of patient’s admission and updates authorization information, as needed.
• Provide monthly information on conversion ratios.
• Complete admitting paperwork, obtaining appropriate signatures, reviews information with the patient and family, obtains patient identification and insurance cards for copy.
• Must be cooperative and have the desire to be a team player.
• Must recognize and observe confidentiality principles.
• Consistently demonstrates the ability to organize tasks in order of priority.
• Consistently performs job duties in an independent manner with minimal direct supervision required.
• Perform other duties as requested by authorized personnel or as necessary for effective operation of the facility, including emergency situations.
• Follow the step-by-step procedure outlined by Admissions Coordinator when receiving referrals.
• Process referrals and coordinates admissions of all patients in an efficient, responsive manner.
• Assist with action plan for all pending cases to maximize conversion of referrals to admissions.
• Prepare all forms completely and accurately prior to the arrival of all admissions.
• Maintain up-to-date statistical data in computer information system within established time frames.
• Ensure completion of all referral documentation and maintain filing systems.
• Maintain posts and distribute an accurate census and referral information to administration hospital staff on a daily basis.
• Maintain systems and processes for timely data-entry of pre-admit, admission, and registration of information for inpatients and outpatients.
• Comply daily and monthly statistics for admission, discharges, referrals and denials.
• Prepare statistics for corporate report as designated.
• Comply and distributes weekly admissions/discharges list.
• Monitor pending list daily.
• Recognize problems and assume responsibility for helping to solve them when they occur.
• Seek supervisory help appropriate in problem solving and assists in implementing solutions.
• Ensure patients have a good understanding of their insurance benefits and answers questions as needed.
• Other duties as assigned.

Qualifications and Skills:

• Education: High School Diploma required. Some college preferred
• Minimum of 2 years of experience in Admitting and/ or medical insurance preferred.
• Experience in handling patient admissions preferred.
• Extensive knowledge of insurance and their benefits and admitting forms.
• Proficiency in recording admissions reservations.
• Management experience preferred.
• Basic computer knowledge including Outlook, Excel, PowerPoint, and Word.
• Must be able to read, write, and speak English.
• Good communication skills
• Ability to work harmoniously with other personnel.
• Ability to deal tactfully with patients, hospital staff and the general public.
• Med-Surg hospitals and systems (for profit and non-profit) knowledge desired.
• Must be able to follow written and oral instructions.
• Must maintain a professional demeanor and appearance to reflect proper image for the hospital and the board members, medical staff, community leaders and fellow employees.
• Must have good organizational skills and analytical ability in order to interpret information and carry out duties independently.

Schedule: Full Time- Day

EEOC Statement Eastern Iowa Rehab Hospital is an Equal Opportunity Employer. Eastern Iowa Rehab Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.