Customer Service Representative

Customer Service Representative (Temp-to-Hire) Location: Jersey Village, TX 77040 Pay Rate: $25.00 – $30.00/hr Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite) Employment Type: Contract-to-Hire LHH is partnering with a well-established organization in the foodservice and distribution industry to hire a Customer Service Representative for their Houston-area operations. This position plays a critical role in supporting existing customer accounts, ensuring order fulfillment excellence, and delivering an exceptional customer experience. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced B2B environment. Success in this role depends on building strong customer relationships, supporting order management activities, and helping drive operational efficiency and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Manage customer accounts and provide best-in-class support throughout the order lifecycle.
• Process orders accurately and ensure timely fulfillment.
• Resolve customer concerns, complaints, and order issues while maintaining a high level of customer satisfaction.
• Identify customer needs and proactively provide solutions.
• Support account growth through strong customer engagement and relationship-building.
• Collaborate with internal departments to ensure successful completion of customer requests.
• Maintain accurate customer records and documentation.
• Assist with process improvement initiatives to enhance customer service efficiency and effectiveness.
• Prioritize multiple responsibilities and meet deadlines in a fast-paced environment.

Qualifications

Bachelor’s degree highly preferred; Associate degree considered with relevant experience.

• 2–4 years of customer service experience.
• Experience in a B2B, distribution, wholesale, manufacturing, foodservice, or order fulfillment environment preferred.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Excellent written and verbal communication skills.
• Strong organizational, planning, and follow-up abilities.
• Proven ability to multitask, prioritize effectively, and work under pressure.
• Strong problem-solving and decision-making skills.
• Ability to work independently while contributing to a collaborative team environment.
• High attention to detail and commitment to accuracy.

What We're Looking For

• Customer-first mindset with a passion for delivering exceptional service.
• Positive, professional, and solutions-oriented attitude.
• Strong interpersonal and relationship-building skills.
• Ability to adapt quickly to changing priorities.
• Sense of urgency and ownership in completing tasks.
• Team player who enjoys supporting colleagues and contributing to shared goals.

Why Apply? This is a great opportunity to join a growing team, gain valuable experience in a dynamic distribution environment, and position yourself for long-term career growth through a contract-to-hire opportunity. If you enjoy helping customers, solving problems, and making an impact, we encourage you to apply.

Apply today for immediate consideration!

Pay Details: $25.00 to $30.00 per year

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.