Call Center Representative

Call Center Customer Service Representative

Location: Albuquerque, NM

Pay: $18-$20/hour

Job Type: Full-Time

Call Center Customer Service Representative | CSR

We are recruiting Call Center Customer Service Representatives for an opportunity in Albuquerque, NM. We're seeking dependable, customer-focused professionals who are comfortable handling a steady call volume while providing accurate and professional assistance.

This position is ideal for someone with previous call center, customer service, contact center, or high-volume phone experience who enjoys solving problems and helping customers.

Responsibilities

• Handle inbound and/or outbound customer calls in a professional manner.
• Assist customers with questions, account information, and service-related concerns.
• Research customer issues and provide accurate resolutions.
• Document customer interactions and update account information.
• Navigate multiple computer systems while speaking with customers.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain accurate records and follow established processes.
• Meet established customer service, quality, and productivity expectations.
• Maintain professionalism while handling difficult or sensitive customer interactions.

Qualifications

• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable working in a high-volume phone environment.
• Ability to navigate multiple computer applications.
• Strong data-entry and typing skills.
• Excellent problem-solving and active-listening abilities.
• Dependable attendance and ability to work effectively as part of a team.

Compensation

$18-$20/hour, depending on experience.

If you have strong customer service skills and are looking for a Call Center CSR opportunity in Albuquerque, we encourage you to apply.

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Pay Details: $18.00 to $20.00 per hour

Search managed by: Gabrielle Hernandez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.