Accounts Receivable Rep II

Accounts Receivable Representative II Location: Remote Pay: $23.75-$24.52/hour Employment Type: Temporary, approximately 3 months Schedule: Pacific Time Zone hours Anticipated Start Date: November 16, 2026 Job Overview Our client is seeking an Accounts Receivable Representative II to join their team on a temporary basis. This position is responsible for managing accounts receivable and delinquent accounts while providing excellent service to internal and external customers. This is a high-volume, customer-facing role that requires strong communication skills, attention to detail, and the ability to confidently handle payment-related conversations.

Responsibilities

• Handle incoming and outgoing calls related to past-due and delinquent accounts, with approximately 20-100 calls per day.
• Manage accounts receivable activities to support timely and accurate payment collection.
• Communicate with customers regarding outstanding balances, payment arrangements, and financial concerns.
• Maintain a professional, customer-focused approach when discussing sensitive financial situations.
• Accurately document conversations, negotiations, payment arrangements, and account updates.
• Support account cancellation, reinstatement, and appeal processes.
• Work with internal teams and external customers, members, brokers, vendors, and business partners to resolve accounts receivable and payment issues.
• Assist with premium processing, cash management, delinquency, and related A/R activities.
• Support process improvement initiatives within the accounts receivable function.
• Complete reporting and other assigned accounts receivable tasks.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in accounts receivable, collections, treasury, or a related function, or an equivalent combination of education and experience.
• Previous experience working in a high-volume call center or phone queue environment.
• Working knowledge of accounts receivable and delinquency processes.
• Strong customer service and interpersonal skills.
• Excellent written, verbal, and listening communication skills.
• Strong negotiation skills with the ability to communicate assertively and professionally.
• Strong attention to detail and accuracy.
• Ability to perform basic mathematical calculations.
• Proficiency with Microsoft Excel and Word.
• 10-key by touch at approximately 8,500 KPH and/or typing speed of approximately 40 WPM.
• Ability to work effectively both independently and as part of a team.

Remote Work Requirements Candidates must currently reside in Oregon, Washington, Idaho, Utah, North Dakota, or Arkansas. Candidates planning to relocate are not eligible for this opportunity.

Candidates must also:

• Be available to work Pacific Time Zone hours.
• Have reliable home internet through cable modem, DSL, or fiber.
• Be able to connect the provided computer directly to their router or modem if required.
• Have an appropriate remote workspace and reliable connectivity.
• Use company-provided computer equipment.

Compensation

The pay range for this position is $23.75-$24.52 per hour.

Pay Details: $23.75 to $24.52 per hour

Search managed by: Austin Pellissier

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.