Jobs in the United States

25+ jobs

Save this search

Added just now
Operations Associate- Intercare
Baystate Medical Center
Springfield, MA
Operations Associate in Springfield, MA | Baystate Health Careers
Added just now
Material Handler | Warehouse Associate | 1st Shift | 7:00 AM-3:00 PM
CJK Group
Liberty, MO
Schedule: Full-time (Overtime and occasional weekends required)
Added 1 min ago
Underwriting Associate Operations Account Specialist - Small Commercial - Agency Solutions Center
Travelers Indemnity Co
Centennial, CO
…partner for agents and brokers. Travelers is looking for an Associate Operations Account Specialist (AOAS) to learn and grow in a supportive environment. You will work towards achieving…
Added 2 mins ago
VH
Medical Technician-Phlebotomy and Processing
Veterans Health Administration
Amarillo, TX
- $42,518 to $55,276 USD / year
Provides information to patients on the date/time of appointments and clinic locations. Informs patient on venipuncture procedure, securing the confidence and the cooperation of the patient…
Added 2 mins ago
VH
Chief Nurse (Acute Care Service)
Veterans Health Administration
Mather AFB, CA
- $179,376 to $228,000 USD / year
…accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission…
Added 2 mins ago
VH
Motor Vehicle Operator
Veterans Health Administration
Coralville, IA
- $26 to $30 USD / hour
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants…
Added 2 mins ago
EC
Academic Assistant | Elementary School
Elevate Charter Schools
New Haven, CT
- $30,000 to $35,000 USD / year
Booker T. Washington Academy Elementary campus is seeking a full-time Academic Assistant to join our inclusive, equity-centered team. In this hands‑on role, you will work closely with…
Added 3 mins ago
Test Technician
HITACHI ENERGY USA INC
South Boston, VA
…improvement initiatives, and work closely with Engineering and Operations to deliver exceptional results. Whether working independently or alongside colleagues, your expertise will directly…
Added 3 mins ago
PH
ACTT Team Lead – LCSW / LCMHC
Pyramid Healthcare
Asheville, NC
- $60,000 to $70,000 USD / year
🕒 Schedule: Full-Time | Monday–Friday | Daytime Hours | 40 Hours/Week
Added 3 mins ago
BC
Water Reclamation Facility Operator I
Bozeman, City of (MT)
Bozeman, MT
- $34.66 USD / hour
…positive change while enjoying a fantastic benefits package. Full-time City of Bozeman employees receive top-tier benefits including 15 vacation days, 12 sick days, 12 holidays, 8 weeks of…
Added 3 mins ago
Health, Safety, and Environmental (HSE) Specialist, Power Operations
Crusoe
Abilene, TX
…join our expanding team and champion safety across our power operations. Based at our data center power plant in Abilene, TX, with potential travel to additional locations, you'll be an…
Added 3 mins ago
SA
Automotive General Service Technician
Sun Auto Tire and Service
San Antonio, TX
- $15 to $17 USD / hour
…Automotive Technician, Lead Automotive Technician, Service Associate, and other field…
Added 3 mins ago
SA
Automotive General Service Technician
Sun Auto Tire and Service
Tomball, TX
- $14 to $18 USD / hour
…Automotive Technician, Lead Automotive Technician, Service Associate, and other field…
Added 4 mins ago
Sales Associate - RideNow Huntsville
RideNow Powersports
Huntsville, AL
Location: Huntsville, AL | Department: Sales | Employment Type: Full-Time
Added 4 mins ago
_Work-From-Home Associate | Entry Level | No Experience Needed
AO Globe Life
Remote, United States
As a Work-From-Home Administrative Associate, you'll help keep daily business operations organized by supporting administrative processes, maintaining digital records, coordinating routine…
Added 4 mins ago
PE
Payroll Coordinator
PRAIRIE'S EDGE CASINO RESORT
Granite Falls, MN
- From $25 USD / hour
…internal financial controls for our Casino and Convenience Store…
Added 5 mins ago
Extension Agent, Ag
North Carolina State University
NC
The position may be hired at the Assistant, Associate, or Full Agent level if the selected candidate meets the required qualifications.
Added 5 mins ago
General Manager
North Carolina State University
Raleigh, NC
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Added 5 mins ago
Research Associate - Fletcher Lab
North Carolina State University
Raleigh, NC
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Added 5 mins ago
HI
Hotel Room Attendant Part Time - Full Time
Hotel Indigo - Vancouver Dwtn.
Vancouver, WA
- $18 to $18.5 USD / hour
- Full-time
- Part-time
Always comply with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
Added 6 mins ago
CP
Manufacturing Associate II
Catalent Pharma Solutions LLC
Harmans, MD
- $33.65 to $38.46 USD / hour
Maintain full training in all GMP manufacturing operations and documentation while adhering to safety guidelines
Added 6 mins ago
Assistant Director of Residential Conduct and Care
University of North Carolina- Chapel Hill
NC
…resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space…
Added 6 mins ago
Platform Engineer - Remote
SAMC SitusAMC Holdings Corp
Remote, United States
Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
Added 6 mins ago
Assistant Store Manager
Staples Canada
Middletown, NY
Full-time hours, generous paid time off, career development program and weekly pay
Added 7 mins ago
Operations Specialist
AdaptHealth, LLC
Clearwater, FL
At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

LGC Group

Customer Service Representative

Traverse City, MI, United States

Apply About employer

Applications open in a new tab.

Job details

Working hours: 40 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description LGC’s operations at this site support the American Proficiency Institute (API), the second-largest clinical proficiency testing provider in the United States. LGC delivers IT, dispatch, commercial, and customer service support to API and its 20,000+ participants.

Job Description

As a Customer Service Representative at LGC, you will act as the face of our company and deliver exceptional support to clients. This position provides an opportunity to become part of a dynamic, ambitious group in the Information Technology field. Your efforts will have a direct effect on our participants' experience. The Customer Service Representative, an important member of the LGC PT Customer Service team, ensures outstanding participant satisfaction by managing account inquiries and administrative duties efficiently and accurately. This role professionally and courteously represents API’s proficiency testing programs across various communication methods such as email, phone, fax, and live chat. It requires excellent problem-solving skills, a keen eye for detail, and a focus on delivering timely solutions centered on the customer. To perform this job successfully, an individual must be able to capably perform each of the following essential duties:

Develop an in-depth understanding of clinical proficiency testing, including API’s program offerings, to help participants select appropriate programs
Address participant questions through phone, email, and live chat promptly, courteously, and accurately
Handle account updates, new orders, and order modifications through the company’s systems and tools
Review, revise, and process annual renewal orders beginning in early August
Assist participants with the API website, including login issues and navigation
Works together with internal groups (Technical Support, Supply Chain, Accounting, QA, etc.) to address participant concerns
Prepare quotes to obtain payments or purchase orders for new program enrollments
Support participants who receive notices from accrediting agencies by partnering with the QA department
Maintain accurate and organized participant account records and documentation
Communicates professionally across all channels, ensuring clarity, efficiency, and consistency in every interaction
Enhance customer awareness of company policies, solicit feedback from participants and relevant parties, and adhere to established protocols when resolving concerns
Assist with collection of accounts receivable as needed
Performs other duties as required, or assigned by management, to meet business need

Business Impact:

Responsible for daily activities such as responding to customer inquiries, updating accounts, processing orders, and documenting interactions
Support monthly and annual business cycles, including renewal processing scheduled each August and ongoing customer account maintenance
Contribute to high customer satisfaction scores and retention metrics by resolving issues promptly and effectively
Work within established Standard Operating Procedures (SOPs), work instructions, and quality guidelines under regular supervision
Exercise independent judgment when resolving routine participant questions and identifying the appropriate next steps
Suggest improvements to processes, scripts, FAQs, and participant communications when recurring issues or inefficiencies are identified
Primarily tactical and operational, with a strong focus on day-to-day participant support, accurate data processing, and adherence to quality standards
May participate in small process-improvement efforts but does not engage in long-term planning
Regularly connects via email, phone, live chat, and fax to assist participant needs
Participate in internal team meetings, contribute updates, and documents customer interactions in internal systems
May help draft participant instructions or contribute feedback on customer-facing materials
This role does not have direct reports and does not manage staffing, recruiting, or performance for others
May assist in onboarding new team members by sharing process knowledge or participating in peer-training or “buddy” activities
Complete defined processes such as account updates, order entry, renewal processing, documentation, and customer triage
Ensure compliance with SOPs, data accuracy standards, and established QA procedures
Advance issues appropriately when they fall outside of standard guidelines
Develop expertise in:

API’s proficiency evaluation programs:

LGC systems, Customer Relationship Management (CRM) platforms, and workflows:

Customer account management processes

Website navigation and participant troubleshooting:

Serve as a knowledgeable resource for participants seeking guidance on program selection or account concerns
Actively finds opportunities to streamline processes, reduce repetitive issues, and enhance customer experience
Support team initiatives aimed at improving efficiency, quality, and workflow consistency
Contribute feedback to improve SOPs, training materials, and customer resources

Qualifications

Minimum Qualifications:

Customer service experience in a call center, administrative, or client-focused environment
High school diploma or equivalent experience
Experience working with computers, email platforms, and internet-based tools to assist customer interactions
Strong verbal and written communication abilities. Able to handle a high volume of inquiries through phone, email, live chat, and other channels
Demonstrated ability to resolve concerns with professionalism, courtesy, and patience
Proficiency with standard office software (e.g., Outlook, Word, Excel)
Ability to rapidly understand and use internal Customer Relationship Management (CRM) systems, order-entry systems, and web-based account tools
Strong typing, data entry, and documentation skills with a high level of accuracy
Capacity to function efficiently within a structured and orderly setting
Comfort with routine, repetitive tasks while maintaining accuracy and quality
Ability to remain seated for extended periods and work effectively in an office environment

Preferred Qualifications:

Associate or bachelor’s degree preferred (Life Sciences, Healthcare Administration, Business, or related field)
Experience with clinical laboratory functions, proficiency testing initiatives, or accreditation standards
Background/exposure to medical terminology
Experience assisting customers through phone, email, and live chat within a structured setting
Experience communicating program selections, renewals, and order modifications through internal systems
Coursework or exposure to Clinical Laboratory Improvement Amendments (CLIA), College of American Pathologists (CAP), or other accrediting bodies

Behavioral & Interpersonal competencies:

Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect
Communicate clearly, professionally, and with tact when interacting with participants and colleagues at all levels
Demonstrate diplomacy, patience, and discretion when handling sensitive, confidential, or difficult customer situations
Maintain a strong customer-centric approach, consistently delivering responsive, courteous, and effective service
Build and maintain positive relationships with participants through empathy, active listening, and follow-through
Work effectively in a team environment, supporting peers, sharing information, and contributing to a positive team culture
Work cooperatively with various departments to address participant issues promptly
Adapt quickly to changing priorities, new systems, updated procedures, and evolving business needs
Manage multiple responsibilities simultaneously while maintaining accuracy, composure, and professionalism

Work conditions and environment:

This role is typically scheduled Monday through Friday during standard business hours for a total of 40 hours per week
Occasional evening or weekend work may be required to support business operations and customer needs
Primarily carry out responsibilities in an office environment
Frequently stationed at a desk to respond to customer calls and emails
The role is primarily office-based and involves frequent, prolonged periods of sitting while managing customer calls and emails
Standard ergonomic safety practices apply

Additional Information

About LGC:

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Our values

PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT

Benefits of working for us!

No in-person customers! All customers are served over phone, email, or live chat.
Full-time (40hrs per week)
Monday thru Friday (9:00am-5:00pm)
Weekends off
Major holidays off
Paid training
Generous PTO
Tuition reimbursement
401k with employer match
Medical/Dental/Vision insurance
Life insurance
Employer-paid short-and-long term disability
Flexible spending account or Health Savings Account

Equal opportunities LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to these factors. For more information about LGC, please visit our website www.lgcgroup.com #scienceforasaferworld

Apply About employer

More about this job

Skills

Customer service
Computer technology
Administrative support
Communication skills
Problem solving
Technical support
Supply chain management
Documentation
Accounts receivable
Process data
Process improvement
Recruitment
Onboarding
Regulatory compliance
Troubleshooting
Customer experience
Workflow
Office software
Microsoft Outlook
Microsoft Word
Microsoft Excel
Data entry
Medical terminology
Assist customers
Show diplomacy
Active listening

Report this job