Jobs in the United States

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Added 20 mins ago
J
Associate Director, Clinical Scientist
Jobgether
Remote, United States
- $193,000 to $230,000 USD / year
The Associate Director, Clinical Scientist will play a key role in advancing clinical development programs by supporting study execution, clinical data interpretation, and scientific…
Added 22 mins ago
Director, Software Engineering
Fidelity Technology Group, LLC
Westlake, TX
Leads the engineering implementations and architecture of cloud-based data engineering and advanced Artificial Intelligence (AI) & analytics platforms. Guides adoption of modern software…
Added 50 mins ago
WS
(USA) Store Manager - Division 1/Neighborhood Market
Wal-Mart Stores Texas, LL
Pantego, TX
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added 50 mins ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
MN
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 51 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
…compromise, misconfiguration exploitation, privilege escalation, and data exposure across production and newly acquired…
Added 51 mins ago
Finance Solutions - Treasury and Working Capital Consultant, Senior Associate
PwC
Boston, MA
Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Computer Science/Information Systems, Finance
Added 52 mins ago
Associate Director, Clinical Drug Safety
Lilly
Boston, MA
We are seeking an Associate Director, Clinical Drug Safety, to support pharmacovigilance activities across Centessa’s clinical-stage development programs. Reporting to Centessa’s Executive…
Added 52 mins ago
L
Histotechnician
Labcorp
Boston, MA
- $31.35 to $44.16 USD / hour
…confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of…
Added 52 mins ago
Technical Associate I
Massachusetts Institute of Technology
Cambridge, MA
TECHNICAL ASSOCIATE I – PEROVSKITE THIN-FILM NANOFABRICATION, Materials Research Laboratory (MRL) , will conduct experimental research as part of an NSF-funded Materials Research Science…
Added 1 hour ago
Lead Applied Scientist, NBA – Reinforcement Learning
Humana
Dover, DE
…machine learning expertise with an understanding of decision science and software…
Added 1 hour ago
PI
Associate Scientist
Pfizer, Inc.
NY
- $60,200 to $100,400 USD / year
…Research and Development team, which strives to convert advanced science and cutting-edge technologies into impactful therapies and vaccines. Whether you are engaged in discovery sciences,…
Added 1 hour ago
Electrical Engineering Associate - New Freedom, PA
Military Spouse Jobs & VetJobs
United States
…resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher…
Added 1 hour ago
CC
TRIO Success Coach
Chemeketa Community College
Salem, OR
- $56,661 to $67,311 USD / year
The TRIO Talent Search Educational. Guidance, and Career Associate provides academic support and college preparation guidance to low-income, first-generation, college-bound middle school…
Added 1 hour ago
Production Assembly Associate, Day Shift
Beckman Coulter, Inc.
Indianapolis, IN
The Production Assembly Associate is responsible for process monitoring and optimization, quality control, documentation and reporting, equipment maintenance, training and support,…
Added 1 hour ago
Production Assembly Associate, Day Shift
Beckman Coulter, Inc.
Indianapolis, IN
The Production Assembly Associate is responsible for process monitoring and optimization, quality control, documentation and reporting, equipment maintenance, training and support,…
Added 2 hours ago
LL
Support Services Team Lead- Full Time- 2nd Shift
LCA Lab. Corp. of America
Lakewood, CO
- Full-time
…confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of…
Added 2 hours ago
Sr. Associate, IT Business Systems Analysis
Alcon Vision, LLC. Company
United States
o Partner with local analytics/data science teams to support AI use-case identification and development.
Added 2 hours ago
BI Report Developer 1
UM Corp (Enterprise)
Coral Gables, FL
…schools and colleges. The incumbent collects and integrates data from the student information system, the graduate admissions platform, degree and milestone records, the National Student…
Added 2 hours ago
Managed Services - Integrated Risk Management (Archer) - Senior Analyst
EY
McLean, VA · Los Angeles, CA · Cincinnati, OH · Dallas, TX · Chicago, IL · San Francisco, CA · Philadelphia, PA · Austin, TX · New York, NY · San Antonio, TX · San Diego, CA · Boston, MA · Baton Rouge, LA · Cleveland, OH · Atlanta, GA
Associate or Bachelor’s degree in Computer Science, Information Systems, Business, or other related area of study preferred
Added 2 hours ago
Production Planner
Roche Molecular Systems, Inc.
United States
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a…
Added 3 hours ago
CO
Roadway Programs Technician 1
Commonwealth of Pennsylvania
Waterford, PA
- $41,506 to $61,927 USD / year
An Associate's Degree in a field of Business Administration, Computer Science, Highway Engineering Technology or other closely related program; or
Added 3 hours ago
Registered Nurse (RN) - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
Delivers patient care utilizing the nursing process through data collection and assessment, identifies and determines the priority of patient’s problems/needs, and evaluates the process and…
Added 3 hours ago
Registered Nurse (RN) - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
Delivers patient care utilizing the nursing process through data collection and assessment, identifies and determines the priority of patient’s problems/needs, and evaluates the process and…
Added 3 hours ago
Registered Nurse (RN) - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
Delivers patient care utilizing the nursing process through data collection and assessment, identifies and determines the priority of patient’s problems/needs, and evaluates the process and…
Added 3 hours ago
Registered Nurse (RN) - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
Delivers patient care utilizing the nursing process through data collection and assessment, identifies and determines the priority of patient’s problems/needs, and evaluates the process and…

LGC Group

Customer Service Representative

Traverse City, MI, United States

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Job details

Working hours: 40 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description LGC’s operations at this site support the American Proficiency Institute (API), the second-largest clinical proficiency testing provider in the United States. LGC delivers IT, dispatch, commercial, and customer service support to API and its 20,000+ participants.

Job Description

As a Customer Service Representative at LGC, you will act as the face of our company and deliver exceptional support to clients. This position provides an opportunity to become part of a dynamic, ambitious group in the Information Technology field. Your efforts will have a direct effect on our participants' experience. The Customer Service Representative, an important member of the LGC PT Customer Service team, ensures outstanding participant satisfaction by managing account inquiries and administrative duties efficiently and accurately. This role professionally and courteously represents API’s proficiency testing programs across various communication methods such as email, phone, fax, and live chat. It requires excellent problem-solving skills, a keen eye for detail, and a focus on delivering timely solutions centered on the customer. To perform this job successfully, an individual must be able to capably perform each of the following essential duties:

Develop an in-depth understanding of clinical proficiency testing, including API’s program offerings, to help participants select appropriate programs
Address participant questions through phone, email, and live chat promptly, courteously, and accurately
Handle account updates, new orders, and order modifications through the company’s systems and tools
Review, revise, and process annual renewal orders beginning in early August
Assist participants with the API website, including login issues and navigation
Works together with internal groups (Technical Support, Supply Chain, Accounting, QA, etc.) to address participant concerns
Prepare quotes to obtain payments or purchase orders for new program enrollments
Support participants who receive notices from accrediting agencies by partnering with the QA department
Maintain accurate and organized participant account records and documentation
Communicates professionally across all channels, ensuring clarity, efficiency, and consistency in every interaction
Enhance customer awareness of company policies, solicit feedback from participants and relevant parties, and adhere to established protocols when resolving concerns
Assist with collection of accounts receivable as needed
Performs other duties as required, or assigned by management, to meet business need

Business Impact:

Responsible for daily activities such as responding to customer inquiries, updating accounts, processing orders, and documenting interactions
Support monthly and annual business cycles, including renewal processing scheduled each August and ongoing customer account maintenance
Contribute to high customer satisfaction scores and retention metrics by resolving issues promptly and effectively
Work within established Standard Operating Procedures (SOPs), work instructions, and quality guidelines under regular supervision
Exercise independent judgment when resolving routine participant questions and identifying the appropriate next steps
Suggest improvements to processes, scripts, FAQs, and participant communications when recurring issues or inefficiencies are identified
Primarily tactical and operational, with a strong focus on day-to-day participant support, accurate data processing, and adherence to quality standards
May participate in small process-improvement efforts but does not engage in long-term planning
Regularly connects via email, phone, live chat, and fax to assist participant needs
Participate in internal team meetings, contribute updates, and documents customer interactions in internal systems
May help draft participant instructions or contribute feedback on customer-facing materials
This role does not have direct reports and does not manage staffing, recruiting, or performance for others
May assist in onboarding new team members by sharing process knowledge or participating in peer-training or “buddy” activities
Complete defined processes such as account updates, order entry, renewal processing, documentation, and customer triage
Ensure compliance with SOPs, data accuracy standards, and established QA procedures
Advance issues appropriately when they fall outside of standard guidelines
Develop expertise in:

API’s proficiency evaluation programs:

LGC systems, Customer Relationship Management (CRM) platforms, and workflows:

Customer account management processes

Website navigation and participant troubleshooting:

Serve as a knowledgeable resource for participants seeking guidance on program selection or account concerns
Actively finds opportunities to streamline processes, reduce repetitive issues, and enhance customer experience
Support team initiatives aimed at improving efficiency, quality, and workflow consistency
Contribute feedback to improve SOPs, training materials, and customer resources

Qualifications

Minimum Qualifications:

Customer service experience in a call center, administrative, or client-focused environment
High school diploma or equivalent experience
Experience working with computers, email platforms, and internet-based tools to assist customer interactions
Strong verbal and written communication abilities. Able to handle a high volume of inquiries through phone, email, live chat, and other channels
Demonstrated ability to resolve concerns with professionalism, courtesy, and patience
Proficiency with standard office software (e.g., Outlook, Word, Excel)
Ability to rapidly understand and use internal Customer Relationship Management (CRM) systems, order-entry systems, and web-based account tools
Strong typing, data entry, and documentation skills with a high level of accuracy
Capacity to function efficiently within a structured and orderly setting
Comfort with routine, repetitive tasks while maintaining accuracy and quality
Ability to remain seated for extended periods and work effectively in an office environment

Preferred Qualifications:

Associate or bachelor’s degree preferred (Life Sciences, Healthcare Administration, Business, or related field)
Experience with clinical laboratory functions, proficiency testing initiatives, or accreditation standards
Background/exposure to medical terminology
Experience assisting customers through phone, email, and live chat within a structured setting
Experience communicating program selections, renewals, and order modifications through internal systems
Coursework or exposure to Clinical Laboratory Improvement Amendments (CLIA), College of American Pathologists (CAP), or other accrediting bodies

Behavioral & Interpersonal competencies:

Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect
Communicate clearly, professionally, and with tact when interacting with participants and colleagues at all levels
Demonstrate diplomacy, patience, and discretion when handling sensitive, confidential, or difficult customer situations
Maintain a strong customer-centric approach, consistently delivering responsive, courteous, and effective service
Build and maintain positive relationships with participants through empathy, active listening, and follow-through
Work effectively in a team environment, supporting peers, sharing information, and contributing to a positive team culture
Work cooperatively with various departments to address participant issues promptly
Adapt quickly to changing priorities, new systems, updated procedures, and evolving business needs
Manage multiple responsibilities simultaneously while maintaining accuracy, composure, and professionalism

Work conditions and environment:

This role is typically scheduled Monday through Friday during standard business hours for a total of 40 hours per week
Occasional evening or weekend work may be required to support business operations and customer needs
Primarily carry out responsibilities in an office environment
Frequently stationed at a desk to respond to customer calls and emails
The role is primarily office-based and involves frequent, prolonged periods of sitting while managing customer calls and emails
Standard ergonomic safety practices apply

Additional Information

About LGC:

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Our values

PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT

Benefits of working for us!

No in-person customers! All customers are served over phone, email, or live chat.
Full-time (40hrs per week)
Monday thru Friday (9:00am-5:00pm)
Weekends off
Major holidays off
Paid training
Generous PTO
Tuition reimbursement
401k with employer match
Medical/Dental/Vision insurance
Life insurance
Employer-paid short-and-long term disability
Flexible spending account or Health Savings Account

Equal opportunities LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to these factors. For more information about LGC, please visit our website www.lgcgroup.com #scienceforasaferworld

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More about this job

Skills

Customer service
Computer technology
Administrative support
Communication skills
Problem solving
Technical support
Supply chain management
Documentation
Accounts receivable
Process data
Process improvement
Recruitment
Onboarding
Regulatory compliance
Troubleshooting
Customer experience
Workflow
Office software
Microsoft Outlook
Microsoft Word
Microsoft Excel
Data entry
Medical terminology
Assist customers
Show diplomacy
Active listening

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