Jobs in the United States

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Financial Reporting Analyst
FirstEnergy
Akron, OH
…reporting. The financial reporting team is a valued business partner providing information, analysis and advice to ad hoc…
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Associate Director, Newsroom and Digital Content Strategy
UnitedHealth Group
Minnetonka, MN · Chicago, IL
- $112,700 to $193,200 USD / year
Lead the strategy, operations and ongoing development of the UHC Newsroom writing team, establishing clear priorities, workflows, up-to-date editorial calendars and accountabilities
Added 1 min ago
Component Design Engineer – Large Engine
Caterpillar, Inc.
Mossville, IL
…analytical skills and mastery of engineering concepts. You will partner with and provide technical guidance to global teams. You will contribute to the development of diesel, natural gas,…
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Configuration Engineer
Caterpillar, Inc.
Mossville, IL
The Configuration Engineer is a hands-on engineering role responsible for machine architecture, product structure development, configuration management, and multidisciplinary design…
Added 1 min ago
KD
Summer 2027 Intern - Warehouse Operations Management (Northlake, IL)
Keurig Dr Pepper
Northlake, IL
- $28 USD / hour
As a Warehouse Operations Management intern, you will be considered to be invited back to participate in our Early Career Leadership Development Program.
Added 1 min ago
Senior Energy Engineer
Leidos
Collinsville, IL
Leidos Engineering LLC is a premier national engineering-based management consulting firm. We are seeking an experienced and motivated candidate to join our team as a Senior Energy…
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Sr. Financial Analyst
Abbott
Abbott Park, IL
You will partner with team members in Corporate FP&A as well as working with revenue and non-revenue divisions to deliver insightful information to senior management.
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ServiceNow Senior Scrum Master
Leidos
Scott Air Force Base, IL
The Digital Sector has a career opportunity for a Scrum Master supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations,…
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DIRECTOR CAMPUS DINING - Principia College - ELSAH, IL
Compass Group, North America
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Fresh Ideas Management is a dynamic food service management company that believes good food is a powerful thing. Food brings people together and food creates memories.
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Bilingual Human Resources Manager
Kelly Services
Bedford Park, IL
This is a hands-on leadership role in a fast-paced, 24/7 manufacturing environment. You’ll partner closely with plant leaders, coach supervisors, and guide the local HR team through…
Added 1 min ago
M
Corporate Meeting & Event Manager
ManpowerGroup
Green Oaks, IL
- $45 to $50 USD / hour
Project management for meetings and events of varying sizes
Added 1 min ago
Industrial Account Manager – Remote / Field based– Chicago, IL | Milwaukee, WI
Stanley Black and Decker
IL
Manage administrative aspects and timely reporting for all territory management areas, including Expense Management (travel and samples), paperwork, forecasts, gap plans, upside…
Added 1 min ago
CATERING MANAGER - Principia College - Elsah, IL
Compass Group, North America
ELSAH, IL
Fresh Ideas Management is a dynamic food service management company that believes good food is a powerful thing. Food brings people together and food creates memories.
Added 1 min ago
P
US Field Medical Operational Excellence Director
Pfizer
Lake Forest, IL
- $176,600 to $294,300 USD / year
The US Field Medical Operational Excellence Director supports the development and implementation of key assigned Global / US category-led initiatives that have an impact on multiple Medical…
Added 1 min ago
I
Intern - New Product Implementation (NPI) (Summer 2027) (for student graduating in 2028)
ITW
Lake Forest, IL
- $27.25 to $28 USD / hour
In addition to supporting product development activities, you will gain practical experience with project management systems and digital workflow tools, including Monday.com. You will have…
Added 1 min ago
Senior Software Engineer - Java Cloud (Health100 Platform)
CVS Health
Remote, United States
Prior experience in a hybrid role involving both software development and release/operations management.
Added 1 min ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the…
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Senior Energy Engineer
Leidos
Carbondale, IL
Leidos Engineering LLC is a premier national engineering-based management consulting firm. We are seeking an experienced and motivated candidate to join our team as a Senior Energy…
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Senior Energy Engineer
Leidos
Effingham, IL
Leidos Engineering LLC is a premier national engineering-based management consulting firm. We are seeking an experienced and motivated candidate to join our team as a Senior Energy…
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Business Administrator
Trinity Health
Maywood, IL
The Business Administrator serves as a key partner to executive and operational leadership, providing financial, operational, and analytical support to designated clinical programs. This…
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PERFUSIONIST
Trinity Health
Maywood, IL
100% paid tuition for ASN to BSN program (paid directly to learning partner)
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RCM Client Success Manager
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3+ years of client relationship management and/or business development experience.
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Director – M&A Separation & Divestiture Execution (SMO)
ManpowerGroup
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Work directly with the VP of Strategy & Corporate Development as part of the Separation Management Office, shaping execution from strategy through Day 1 and beyond.
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Senior Energy Engineer
Leidos
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Leidos Engineering LLC is a premier national engineering-based management consulting firm. We are seeking an experienced and motivated candidate to join our team as a Senior Energy…
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V
Senior Reliability Engineer
Veralto
Elk Grove Village, IL
- $120,000 to $150,000 USD / year
Ongoing investment in your career through dedicated training, on-the-job development, and coaching

LG Electronics

Customer Solutions Specialist

Alpharetta, GA, United States

$25 - $25 USD

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Job details

Pay: $25 - $25 USD
Posting language: English
Posted: Nov 2, 2026

Original job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Position Summary

The Customer Solutions Specialist delivers timely, accurate, and professional support across customer inquiries, cases, orders, parts, warranty, returns, and related service needs. The role owns issues through resolution, maintains complete case documentation, and collaborates across teams to provide a consistent customer experience.

The specialist also develops and maintains accurate, customer-focused CSG processes, procedures, and FAQs that promote self-service, improve information accessibility, and reduce avoidable contacts. Approved AI tools may be used to support content development, standardization, and continuous improvement.

Key Responsibilities

Documentation, Accuracy, and Self-Service

Develop and maintain accurate, customer-focused CSG processes, procedures, standard work, knowledge articles, and FAQs.
Convert complex internal information into clear, consistent, and professional customer-facing content.
Validate documentation with process owners and subject matter experts before publication or distribution.
Organize content so customers and employees can quickly locate answers and complete common tasks through self-service.
Review content routinely for accuracy, usability, duplication, and opportunities to reduce repeat contacts.
Use approved AI tools to assist with drafting, editing, formatting, and content standardization while ensuring human review and final accuracy.

Customer Support and Case Ownership

Respond to customer and partner inquiries through assigned channels with professionalism, accuracy, and urgency.
Create, update, and manage cases from initial contact through resolution, including clear notes, actions, ownership, and next steps.
Research order, parts, warranty, return, shipment, account, and process-related questions using approved systems and resources.
Communicate realistic status updates and coordinate escalations when issues require cross-functional support.
Identify customer impact, remove barriers where possible, and confirm resolution before closing the case.

Operational Excellence and Collaboration

Follow established policies, procedures, service standards, and data handling requirements.
Partner with Sales, Operations, Parts, Warranty, Logistics, Technical Support, and other teams to resolve issues and improve processes.
Identify recurring contact drivers, documentation gaps, and process breakdowns; recommend practical corrective actions.
Participate in training, calibration, team meetings, and continuous improvement activities.
Support team service-level, quality, productivity, case-aging, and customer-experience objectives.

Required Qualifications

High school diploma or equivalent; associate or bachelor's degree preferred.
Experience in customer service, customer solutions, call center, order management, technical support, or related environment.
Strong written and verbal communication skills with the ability to explain information clearly to internal and external audiences.
Demonstrated attention to detail and the ability to maintain accurate records and documentation.
Ability to prioritize multiple cases, meet deadlines, and work effectively across functions.
Proficiency with Microsoft 365 applications and experience using CRM, case-management, knowledge-management, ERP, or similar business systems.
Ability to learn about products, policies, processes, and systems quickly.

Preferred Qualifications

Experience creating standard operating procedures, knowledge articles, FAQs, training materials, or customer-facing documentation.
Experience with Salesforce or a comparable CRM and case-management platform.
Experience supporting parts, warranty, orders, logistics, returns, distributors, contractors, or business-to-business customers.
Familiarity with approved generative AI tools for business writing, knowledge development, or process improvement.

Recruiting Range

$25 - $25 USD

Benefits Offered Full-Time Employees:

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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More about this job

Skills

Documentation
Customer experience
Self-promote
Customer service
Research
Collaboration
Sales
Logistics
Technical support
Improve business processes
Process improvement
Communication skills
Attention to detail
Meet deadlines
Microsoft 365
Case management
ERP
Salesforce
Recruitment

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