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Added 1 min ago
Associate Director, Medical Publications (CNS)
Otsuka America Pharmaceutical Inc.
Dover, DE
The Associate Director, Medical Publications (CNS) is responsible for supporting the implementation and execution of the global medical publication strategy and deliverables for the CNS…
Added 8 mins ago
Associate Director, Medical Publications (CNS)
Otsuka America Pharmaceutical Inc.
Pierre, SD
The Associate Director, Medical Publications (CNS) is responsible for supporting the implementation and execution of the global medical publication strategy and deliverables for the CNS…
Added 12 mins ago
Center Shift Supervisor (63679)
Adams and Associates
Devens, MA
…achievement and success. Oversees the daily management of social development programs and uses proper judgment and discretion to resolve student and staff issues and problems. Manages…
Added 13 mins ago
Respiratory Therapist- Adult Critical Care- (24 hours/ Rotating) Sign-on Bonus Available
Tufts Medicine
Boston, MA
…the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the…
Added 13 mins ago
Associate Director, Medical Publications (CNS)
Otsuka America Pharmaceutical Inc.
Boston, MA
The Associate Director, Medical Publications (CNS) is responsible for supporting the implementation and execution of the global medical publication strategy and deliverables for the CNS…
Added 23 mins ago
Manager, Care Management Transition of Care Team - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health and Hospital Authority
Denver, CO
…member-centered continuum of care. Core responsibilities include development, implementation and continuous refinement of TOC workflow. This role with lead a team of nurse care managers…
Added 40 mins ago
RN Registered Nurse New Graduate Emergency Department
Banner Health Corporate
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Registered Nurse Manager Pediatric Trauma Care Program
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Indianapolis, IN
Previous experience in Clinical Programs like Pediatric Trauma Care Program, Trauma Center preferred
Added 56 mins ago
Assistant Center Director
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Medford, MA
Work with the Associate Director of the BLOOM Center in the coordination of the center’s bridge program including but not limited to bridge cohort selection, summer program coordination and…
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Middle School Boys Basketball Head Coach
NM School for the Deaf
Santa Fe, NM
Care for injured students on the NMSD campus by sending them immediately to the Health Center.
Added 1 hour ago
Middle School Girls Basketball Head Coach
NM School for the Deaf
Santa Fe, NM
Care for injured students on the NMSD campus by sending them immediately to the Health Center.
Added 1 hour ago
Middle School Boys Basketball Assistant Coach
NM School for the Deaf
Santa Fe, NM
Assist with the caring of injured students on the NMSD campus by accompanying them when requested to the Health Center.
Added 1 hour ago
Middle School Girls Basketball Assistant Coach
NM School for the Deaf
Santa Fe, NM
Assist with the caring of injured students on the NMSD campus by accompanying them when requested to the Health Center.
Added 1 hour ago
Varsity Assistant Coach-Basketball
NM School for the Deaf
Santa Fe, NM
Assist with the caring of injured students on the NMSD campus by accompanying them when requested to the Health Center.
Added 1 hour ago
Accelerated Leadership Program - Tempe
Edward Jones
Tempe, AZ
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
Added 1 hour ago
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Entry-Level IT Support Associate (F)
Expedient
Phoenix, AZ
- $37,000 to $41,000 USD / year
…fast-track to learning, promotion and career growth. The IT Support Associate, in our Phoenix, AZ data center, will join the Operations Support Center (OSC) team and will receive fully paid…
Added 1 hour ago
Security Systems Programmer | Access Control & CCTV Surveillance
DATAVOX INC
Houston, TX
…Physical Security, Audio Visual Solutions, Network Cabling, Data Center & Network Technologies, Network Security, IT Support Services, and Communications…
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Vision Center Manager
Walmart
MIDVALE, UT
- $24.5 to $37.5 USD / hour
Oversees Vision Center operations by ensuring compliance with HIPAA, optical regulations, company policies, and safety protocols. Builds and maintains effective working relationships with…
Added 2 hours ago
Research Grants Specialist II
ULSA University of Louisville
United States
Project Management: Overseeing the day-to-day management of studies; timeline development and management, coordination of meetings with research team and study partners; coordination of…
Added 2 hours ago
BI Report Developer 1
University of Miami
Coral Gables, FL
…schools and colleges. The incumbent collects and integrates data from the student information system, the graduate admissions platform, degree and milestone records, the National Student…
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Hearing Administrator/Coordinator and Conduct Analyst
The Regents of the University of California on behalf of their Los Angeles Campus
Los Angeles, CA
The Office of the Dean of Students serves as a resource center for students and other members of the university community. The Student Life Development Specialist serves as Hearing…
Added 2 hours ago
Warehouse Associate
AmerisourceBergen Drug Corporation
Shakopee, MN
…deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply…
Added 2 hours ago
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Walmart Inc.
CO
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Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 2 hours ago
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Sr. Tech Lead - Meeting Efficiency and Quality Platform
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Dallas, TX · Iselin, NJ · NY
- $139,000 to $205,000 USD / year
Hands-on expertise with the Salesforce platform – configuration and custom development (Apex, Lightning Web Components, Experience Cloud), data modeling, and platform security/sharing model.
Added 2 hours ago
Associate Director, Student Leadership and Campus Involvement
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…point of contact for system coordination, user support, and data integrity. Partners closely with the Center for Leadership & Community Engagement to integrate Cloverleaf and other…

LG Electronics

Customer Solutions Specialist

Alpharetta, GA, United States

$25 - $25 USD

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Job details

Pay: $25 - $25 USD
Posting language: English
Posted: Nov 2, 2026

Original job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Position Summary

The Customer Solutions Specialist delivers timely, accurate, and professional support across customer inquiries, cases, orders, parts, warranty, returns, and related service needs. The role owns issues through resolution, maintains complete case documentation, and collaborates across teams to provide a consistent customer experience.

The specialist also develops and maintains accurate, customer-focused CSG processes, procedures, and FAQs that promote self-service, improve information accessibility, and reduce avoidable contacts. Approved AI tools may be used to support content development, standardization, and continuous improvement.

Key Responsibilities

Documentation, Accuracy, and Self-Service

Develop and maintain accurate, customer-focused CSG processes, procedures, standard work, knowledge articles, and FAQs.
Convert complex internal information into clear, consistent, and professional customer-facing content.
Validate documentation with process owners and subject matter experts before publication or distribution.
Organize content so customers and employees can quickly locate answers and complete common tasks through self-service.
Review content routinely for accuracy, usability, duplication, and opportunities to reduce repeat contacts.
Use approved AI tools to assist with drafting, editing, formatting, and content standardization while ensuring human review and final accuracy.

Customer Support and Case Ownership

Respond to customer and partner inquiries through assigned channels with professionalism, accuracy, and urgency.
Create, update, and manage cases from initial contact through resolution, including clear notes, actions, ownership, and next steps.
Research order, parts, warranty, return, shipment, account, and process-related questions using approved systems and resources.
Communicate realistic status updates and coordinate escalations when issues require cross-functional support.
Identify customer impact, remove barriers where possible, and confirm resolution before closing the case.

Operational Excellence and Collaboration

Follow established policies, procedures, service standards, and data handling requirements.
Partner with Sales, Operations, Parts, Warranty, Logistics, Technical Support, and other teams to resolve issues and improve processes.
Identify recurring contact drivers, documentation gaps, and process breakdowns; recommend practical corrective actions.
Participate in training, calibration, team meetings, and continuous improvement activities.
Support team service-level, quality, productivity, case-aging, and customer-experience objectives.

Required Qualifications

High school diploma or equivalent; associate or bachelor's degree preferred.
Experience in customer service, customer solutions, call center, order management, technical support, or related environment.
Strong written and verbal communication skills with the ability to explain information clearly to internal and external audiences.
Demonstrated attention to detail and the ability to maintain accurate records and documentation.
Ability to prioritize multiple cases, meet deadlines, and work effectively across functions.
Proficiency with Microsoft 365 applications and experience using CRM, case-management, knowledge-management, ERP, or similar business systems.
Ability to learn about products, policies, processes, and systems quickly.

Preferred Qualifications

Experience creating standard operating procedures, knowledge articles, FAQs, training materials, or customer-facing documentation.
Experience with Salesforce or a comparable CRM and case-management platform.
Experience supporting parts, warranty, orders, logistics, returns, distributors, contractors, or business-to-business customers.
Familiarity with approved generative AI tools for business writing, knowledge development, or process improvement.

Recruiting Range

$25 - $25 USD

Benefits Offered Full-Time Employees:

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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More about this job

Skills

Documentation
Customer experience
Self-promote
Customer service
Research
Collaboration
Sales
Logistics
Technical support
Improve business processes
Process improvement
Communication skills
Attention to detail
Meet deadlines
Microsoft 365
Case management
ERP
Salesforce
Recruitment

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