Record Support Specialist

• Lexitas is a legal support company that offers an array of services including court reporting, medical record retrieval, registered agent services and legal talent outsourcing. Our Houston, Texas office, part of our Records Retrieval Division, is currently looking for a Record Support Specialist.

The Record Support Specialist (RSS) is the team member who starts the process of obtaining and delivering medical records requested by our clients. This is mainly accomplished by making phone calls and sending requests to medical providers and then following up to ensure that we receive and process the requested records.

This is a great position to start your career in the legal services industry. We are a growing company with lots of opportunity for promotion.

Lexitas offers a full comprehensive benefit package that includes health insurance, PTO, personal days, paid holidays, and a 401(k) match.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quickly and efficiently make calls to providers to follow up on requests for medical records. Complete the daily/weekly quotas and expectations set out by your manager.
• Provide prompt and effective customer service to clients.
• Document all correspondences with medical providers and clients.
• Maintain work quality as determined by Quality Reviews
• Meet daily and weekly performance standards
• Manage relationships and requests from providers.
• Process medical records and bills as they come in to make them available to the law firm
• Coordinate work efforts with our Account Managers.
• Safeguard confidentiality of medical records and comply with all local, state, and federal laws pertaining to medical records. Ensure compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.
• Any other duties as assigned.

COMPETENCIES, SKILLS AND ABILITIES

The ideal candidate has

• Drive to achieve excellence in day-to-day operations.
• A “can do” attitude, with tenacity and willingness to go the distance to get the job done.
• Excellent customer service skills and the ability to build and sustain good relationships with providers.
• The ability to adjust quickly to altering circumstances.
• The ability to work well under pressure and within deadlines.
• General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, and Windows)
• Availability to work occasional overtime as required.
• The ability to think quickly and logically to ensure expedient response to customer inquiries.
• Excellent attendance and punctuality.
• Strong written and verbal communication.
• Exhibits Core Values: Service Excellence, Positivity, Respect, Initiative and Teamwork.
• Knowledge of legal terminology preferred, but not required.
• Familiarity with subpoenas, written depositions and affidavits a plus.

The ideal candidate is

• A positive team player with the ability to communicate with team members.
• Detail oriented, efficient and highly organized.
• A problem-solver with outside-of-the-box thinking always striving for better ways to complete tasks at hand.
• A team player.

EDUCATION / EXPERIENCE

• High school diploma or equivalent required.

SUPERVISORY RESPONSIBILITIES

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

Little to no travel expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.