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Added 23 hours ago
LB
Seasonal Retail Team Member - Flatiron Flagship and Macys
Levain Bakery Cookie Company, LLC
New York, NY
- $17 to $19.25 USD / hour
Added 1 day ago
LB
Seasonal Porter - Flatiron Flagship
Levain Bakery Cookie Company, LLC
New York, NY
- $18 to $20.25 USD / hour
Added 4 days ago
LB
Baker Team Leader - Coconut Grove
Levain Bakery Cookie Company, LLC
Miami, FL
- $22 to $25.25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 4 days ago
LB
Baker - Coconut Grove
Levain Bakery Cookie Company, LLC
Miami, FL
- $22 to $25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 5 days ago
LB
Certified Trainer - Beverly Hills
Levain Bakery Cookie Company, LLC
Beverly Hills, CA
- $21 to $23 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 7 days ago
LB
Commissary Team Leader - Coconut Grove
Levain Bakery Cookie Company, LLC
Miami, FL
- $21.25 to $24.25 USD / hour
Added 7 days ago
LB
Commissary Team Member - Coconut Grove
Levain Bakery Cookie Company, LLC
Miami, FL
- $19.25 to $21.25 USD / hour
Added 8 days ago
LB
Commissary Team Member - Westloop
Levain Bakery Cookie Company, LLC
Chicago, IL
- $18 to $21 USD / hour
Added 8 days ago
LB
Baker - River North
Levain Bakery Cookie Company, LLC
Chicago, IL
- $22 to $25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 8 days ago
LB
Ecommerce Order Processor - LIC
Levain Bakery Cookie Company, LLC
Long Island City, NY
- $20 to $27 USD / hour
Must be available to work onsite 5 days per week
Added 8 days ago
LB
Retail Team Member - Venice
Levain Bakery Cookie Company, LLC
Venice, CA
- $20 to $21 USD / hour
Added 8 days ago
LB
Seasonal Retail Team Member - Venice
Levain Bakery Cookie Company, LLC
Venice, CA
- $20 to $21 USD / hour
Added 8 days ago
LB
Shift Lead - Venice
Levain Bakery Cookie Company, LLC
Venice, CA
- $23 to $25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 8 days ago
LB
Porter - Beverly Hills
Levain Bakery Cookie Company, LLC
Beverly Hills, CA
- $21 to $22.5 USD / hour
Added 8 days ago
LB
Shift Lead - Beverly Hills
Levain Bakery Cookie Company, LLC
Beverly Hills, CA
- $23 to $25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 11 days ago
LB
Retail Team Member - Back Bay
Levain Bakery Cookie Company, LLC
Boston, MA
- $17 to $19.25 USD / hour
Added 13 days ago
LB
Seasonal Retail Team Member - UWS
Levain Bakery Cookie Company, LLC
New York, NY
- $17 to $19.25 USD / hour
Added 15 days ago
LB
Commissary Porter - Westloop
Levain Bakery Cookie Company, LLC
Chicago, IL
- $18 to $22 USD / hour
Added 16 days ago
LB
Commissary Team Member - Larchmont
Levain Bakery Cookie Company, LLC
Los Angeles, CA
- $22 to $24 USD / hour
Added 18 days ago
LB
Shift Lead - Seaport
Levain Bakery Cookie Company, LLC
Boston, MA
- $21.25 to $24.25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 18 days ago
LB
Retail Team Member - Seaport
Levain Bakery Cookie Company, LLC
Boston, MA
- $17 to $19.25 USD / hour
Added 22 days ago
LB
Seasonal Retail Team Member - Beverly Hills
Levain Bakery Cookie Company, LLC
Beverly Hills, CA
- $20 to $21 USD / hour
Added 25 days ago
LB
General Manager - Austin
Levain Bakery Cookie Company, LLC
Austin, TX
- $75,000 to $85,000 USD / year
Must have strong financial acumen to manage the bakery’s budget, to control costs, and maximize profitability · Minimum 4-5 years of food service, QSR, or retail experience, with at least 2-3 years of management experience required
Added 25 days ago
LB
Certified Trainer - River North
Levain Bakery Cookie Company, LLC
Chicago, IL
- $19.25 to $21.25 USD / hour
Must have valid DOH Certification & additional regional required food handlers’ certifications
Added 26 days ago
LB
Shift Lead - Bethesda
Levain Bakery Cookie Company, LLC
Bethesda, MD
- $19 to $23 USD / hour

Closed listing

Levain Bakery Cookie Company, LLC

Shift Lead - Venice

Venice, CA, United States

$23 to $25 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $23 to $25 USD / hour
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 - Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity - and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

Welcome All- We are all in it together
Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
Lead with Heart- We operate with empathy and integrity
Rise Up- We take initiative to make things better
Savor It- We are present and find the fun!

THE ROLE: SHIFT LEAD (COOKIE LEAD)

Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met. Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day. The ideal Shift Lead candidate has strong problem-solving instincts and a knack for motivating and coaching employees.

What We’re Looking For

People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
Strong attention to detail in customer interactions and product knowledge
Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

Leadership & Team Supervision

Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
Set the tone for each shift by maintaining a positive, can-do attitude
Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
Act as a mentor by providing feedback and coaching to identify areas of improvement
Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills

Customer Service

Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy

Operations

Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
Act as designated keyholder for bakery; responsible for opening and closing the store
Oversee cash handling and bank deposits daily
Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
Adept knowledge of Toast POS system
Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
Delegate restocking, cleaning, and organizational tasks to the team

Requirements

Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push 25-50 pounds
Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing
Utilize basic computer skills (Email, Microsoft Office)
Must have valid DOH Certification & additional regional required food handlers’ certifications

Compensation & Benefits

$23-25/hour + tips + up to 15% quarterly bonus potential
Health, Vision, Dental Insurance
Employer-funded Healthcare Reimbursement Account
Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
14 Weeks Fully Paid Parental Leave
Two Weeks of Paid Time Off
401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.

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