Customer Account Representative (Supply Chain)

Elevate the Future with Lesaffre!

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.

Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition.

This Opportunity is Right for you if you:

• Are customer service and solutions focused and enjoy building long-term internal and external relationships
• Are a new grad looking to break into an amazing company with opportunities across customer accounts, supply chain, finance, inside sales, and/or across a variety of business units
• Are an experienced customer account/service professional with applicable knowledge to drive process improvements and create efficiencies
• Want to work for a company that lives their values daily, collaborates closely, discusses all ideas, and provides a varied day to day where continuous learning is available

What We Offer

• The opportunity to represent a passionate organization focused on innovation and sustainability
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

How You'll Contribute to Our Success

You’ll be the driving force behind seamless order fulfillment - ensuring Lesaffre products reach customers on time, every time, in perfect condition. You’ll serve as the go-to expert for sales order management, working closely with customers, Sales, Logistics, and Operations to resolve issues, track orders, and exceed expectations. Supporting all Lesaffre sales channels - Wholesale, Bakery & Food Service, and Consumer - you’ll streamline processes, identify improvements, and contribute to Lean/6Sigma initiatives to enhance efficiency. By coordinating internal and external flows with precision, you’ll deliver exceptional service that strengthens customer loyalty and fuels our growth.

What You’ll Do as a Customer Account Representative

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture by strictly following all safety protocols and participating in required safety programs
• Provide positive and proactive customer service across two business units, Red Star Yeast, LLC. and Lesaffre Corporation
• Receive and initiate communications with customers regarding sale of products, shipments of products, product inquiries
• Own customer order entry and fulfillment process; receive orders, review orders, and verify pricing, enter orders, close orders
• Process credits and returns in accordance with BRC and company policies
• Maintain customer accounts, ensuring data accuracy
• Assist in maintaining proper customer pricing to ensure invoicing accuracy
• Manage and coordinate workflows with internal & external departments, Sales, Finance, Quality Assurance, and Technical Services
• Collaborate in managing inventory such as ensuring proper rotation of product, working with production, and purchasing departments ensure timely product flow
• Provide solutions to customers by collecting data, establishing facts & entering documentation into CRM system (Salesforce) for further root cause evaluation
• Partner with Quality Assurance and Sales to provide technical data or other requested documentation and samples
• Work in collaboration with Logistics on vehicle scheduling and shipment tracking
• Maintain knowledge of exporting shipments and provide necessary documentation for international shipments
• Manage customer service emergency phone rotation around two weeks per quarter
• Other duties as assigned

Required qualifications:

• Bachelor’s degree or equivalent years of experience
• 2 or more years of related business or customer account/customer service experience
• Knowledge of Microsoft office tools such as Excel, Word, Outlook, and PowerPoint
• Experience with an ERP system
• Availability of night and weekend time might be required on a rotating basis

Preferred qualifications:

• Experience working within SAP
• Supply chain knowledge or experience

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.