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Added 6 mins ago
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Senior Manager, Tech Publications
Carrier Corporation
East Syracuse, NY
- $117,500 to $234,500 USD / year
The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for the Carrier Commercial HVAC product portfolio. This…
Added 6 mins ago
Engineer II-Sensor Test & Evaluation
Earthscope Consortium, Inc.
Socorro, NM
The Engineer II (EII) manages and implements multiple field projects of varying complexity to provide technical support for geophysical instruments and networks. The incumbent will arrange…
Added 9 mins ago
Director, Office North America Workplace Services
Bank of Montreal
Chicago, IL
Operates, monitors, and maintains electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group’s worldwide owned and leased facilities to…
Added 14 mins ago
Senior Software Engineer (CCC Auto / Agentic)
EvolutionIQ
Remote, United States
Technical design documents you have authored for systems that span more than one team, used to get feedback and buy-in before building, and that those teams then built to.
Added 19 mins ago
Product Manager - Control Products
IDEX
Greenwood, NE
…global industrial organization. We are looking for a Product Manager who will help drive product growth, support new product development, and serve as a key link between customers,…
Added 19 mins ago
Regional Project Administrator - Data Center
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La Vista, NE
Share project concerns with Project Manager and leaders
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Manager, Consulting Services | Data Migration - Oracle Health
Oracle
Lincoln, NE
- $92,300 to $209,500 USD / year
As a Manager, Consulting Services - Data Migration, you will lead and develop a team of Project Managers responsible for delivering complex technical data migration engagements. You will…
Added 19 mins ago
Data, Communications, and Policy Analyst (Remote)
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Pull data from data systems including but not limited to ServiceNow, MS SharePoint and MS Power Applications.
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Patient Generated Health Data Project Manager (Remote)
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GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 19 mins ago
Mechanical Project Manager
Insight Global
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…utility providers, and internal stakeholders to ensure mechanical systems are installed, tested, documented, and commissioned in accordance with project requirements, quality standards, and…
Added 19 mins ago
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Regional Maintenance Manager
CBRE
Lincoln, NE
- $200,000 to $210,000 USD / year
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Network Development Manager
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Maintain project tracking systems and reporting to provide visibility into delivery status and provider performance, working with internal tools to ensure accurate and complete network data
Added 29 mins ago
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Manufacturing Equipment Technology Program Manager
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Added 31 mins ago
Administrative Assistant - Sales Operations Coordinator
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Southfield, MI
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Added 31 mins ago
Manager of Research Computing
Loyola Marymount University
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Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…
Added 37 mins ago
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Principal Engineer, SCADA Engineering- R10878
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…Construction team, with responsibility to serve as a senior technical leader responsible for engineering, procurement support, integration, and commissioning of SCADA systems and associated…
Added 37 mins ago
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Senior Engineer/Construction Manager 3122
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…currently searching for an experienced Senior Engineer/Construction Manager to support our Maritime and Port service line in the Gulf Coast Region. This position will support work…
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Senior Redevelopment Project Manager
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The City of Gresham is seeking a motivated and highly skilled Senior Redevelopment Project Manager to join our Citywide Services team. We are looking for an experienced, independent…
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Solutions Manager
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…level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex issues/projects as a technical leader and a subject matter…

Leonardo DRS, Inc.

Manager Applications Engineering

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job ID: 115799

The Electro Optical Infrared Systems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports infrared and electro-optical solutions for soldiers, ground vehicles and airborne platforms. We offer an exciting and challenging work environment, a competitive salary and benefits package, and a business culture that rewards performance.

Employing the world’s brightest. Supporting the world’s bravest. -

Job ID: 115799 Location: Dallas, TX Business Unit: Electro-Optical Infrared Systems (EOIS) Employment Type: Exempt, Full-Time Employee Telework Type: Hybrid Relocation Assistance: NA Schedule: 9/80 Shift: 1st

Job Summary

The Manager, Applications Engineering, Uncooled OEM Camera Business leads the technical support team that enables customers and channel partners to successfully evaluate, design in, integrate, deploy, and sustain Leonardo DRS uncooled OEM camera products. Reporting to the Director of Product Management, this leader will build and manage a customer-focused applications engineering capability supporting domestic and international OEM and integrator customers across unmanned systems and other commercial and defense markets.

This role is a key component of the Uncooled OEM Camera Business Sales & Marketing Build-Out. The Manager will translate customer requirements into technical solutions; provide pre-sales and post-sales support; develop the tools, documentation, development kits, and training that accelerate adoption; and ensure customer feedback is converted into actionable product-roadmap, quality, and market insights. The successful candidate combines hands-on technical depth, strong customer engagement skills, disciplined team leadership, and an ability to work effectively across Product Management, Engineering, Operations, Quality, Sales, and Marketing.

Job Responsibilities

• Technical Support Team Leadership

Establish, lead, coach, and scale a high-performing applications engineering and technical support team aligned to the Uncooled OEM Camera Business growth strategy.
Define team roles, capacity plans, service levels, escalation paths, and operating processes for the technical support function.
Implement mechanisms to prioritize, assign, track, and close customer technical requests, design-in activities, field issues, and corrective actions.
Develop team technical capability in uncooled EO/IR cameras, thermal imaging, camera interfaces, software tools, and customer application domains, with particular emphasis on unmanned platforms.

Sales & Marketing Build-Out - Technical Support Team Duties

Partner with Product Management, Product Marketing, and Sales to make applications engineering an integral part of the go-to-market model for direct, distributor, and OEM/integrator channels.
Provide responsive pre-sales technical support, including customer discovery, solution architecture, product demonstrations, proof-of-concept support, and design-in guidance.
Deliver post-sales technical support through email, phone, virtual, and on-site engagement; manage customer cases; replicate and resolve technical issues; and coordinate clear customer communications through Sales.
Support customer, partner, and distributor training; trade-show demonstrations; customer demonstrations; and technical content for marketing campaigns and channel enablement.
Establish a closed-loop voice-of-customer process that converts application needs, competitive observations, feature requests, and recurring support issues into actionable product-roadmap and market inputs.

Customer Integration & Product Enablement

Own the development, quality, and maintenance of product technical documentation, including quick-start guides, user guides, design and integration guides, interface control documents, application notes, and technical FAQs.
Lead development and maintenance of product development kits, including hardware and software development kits, camera-control GUI tools, demo kits, accessories, and system-integration tools such as field-of-view and site-planning calculators.
Guide customers in integrating uncooled OEM cameras into UAV, UGV, USV, and other systems, including electrical, mechanical, software, video, and communications interfaces.
Coordinate interoperability testing with adjacent hardware, video-management systems, analytics software, and customer platforms; document findings and application guidance.
Support new-product acceptance, qualification, and design-validation activities by reviewing test plans and conditions, providing application perspective, and performing designated testing.

Cross-Functional Execution & Continuous Improvement

Partner with Engineering, Quality, and Operations to investigate customer issues, evaluate returns/RMAs as needed, and drive root-cause analysis and corrective-action closure.
Provide product-definition and roadmap input based on customer interaction, technology trends, competitive assessments, and feature-priority analysis.
Develop and report KPIs for technical support performance, including response time, case aging, design-ins supported, issue resolution, documentation coverage, training effectiveness, and customer satisfaction.
Ensure all customer-support activities comply with applicable company procedures, export-control requirements, and commercial and defense trade regulations.
Perform other duties as assigned.

Qualifications

• Required

Bachelor's degree in Electrical Engineering, Computer Science, Systems Engineering, or another relevant technical discipline.
Five or more years of progressively responsible experience in applications engineering, systems engineering, technical customer support, product engineering, or a related technical-commercial role.
Demonstrated experience leading, coaching, or formally supervising technical teams and establishing effective work-prioritization and case-management processes.
Strong hands-on technical capability in one or more of the following: electronics design/debug/productization; embedded or application software; video and communications interfaces; camera integration; or infrared imaging applications.
Experience supporting customers in technically complex design-in, system-integration, or field-support environments.
Ability to communicate complex technical information clearly to engineers, customers, commercial leaders, and executive stakeholders.
Ability to travel domestically and internationally up to 30% in support of customer, partner, and business needs.

Preferred

Experience with uncooled EO/IR or thermal imaging products and their application in unmanned systems, including UAV, UGV, USV, robotics, or related platforms.
Experience with relevant video and communications protocols, such as Ethernet, TCP/IP, USB, HDMI, Camera Link, serial interfaces, and digital/analog video standards.
Experience supporting OEM, integrator, commercial, defense, security/surveillance, avionics, or video-image-processing customers.
Experience building product documentation, development kits, application notes, technical training, and customer-facing demonstrations.
Working knowledge of export controls and trade-compliance requirements applicable to commercial and defense products.
Advanced degree, relevant technical certifications, or project-management experience.

Core Competencies

Customer Focus - Builds trusted technical relationships and turns customer needs into practical solutions.
Technical Leadership - Establishes technical credibility, develops people, and creates repeatable support processes.
Collaboration - Builds productive partnerships across functions to resolve issues and accelerate customer success.
Execution - Sets clear priorities, uses data to manage performance, and delivers reliable results in a fast-paced environment.
Strategic Perspective - Connects customer insights and technical trends to product, market, and business-growth decisions.

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. *Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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Skills

DRS
Technical support
Sales
Documentation
Team leadership
Software development
ICT system integration
Process improvement
Root cause analysis
Customer service
Electrical engineering
Computer science
Coaching
Prioritization
Case management
Robotics
Regulatory compliance
Project management
Leadership
Collaboration
Customer insight

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