Lobby Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly greet and assist patients and visitors throughout the center.
• Escort patients to appointments and other areas as needed.
• Provide friendly assistance to patients with wheelchairs, walkers, or other mobility needs.
• Use a tablet to verify patient appointments and communicate updates with the front desk.
• Engage with patients in waiting areas and help ensure their comfort and needs are addressed.
• Answer questions courteously and connect patients with the appropriate staff member when needed.
• Respond to patient concerns with patience, empathy, and professionalism.
• Assist with refreshments and other patient comfort needs when appropriate.
• Occasionally accompany patients on transportation or provide additional assistance as needed.
• Maintain a neat, professional appearance and participate in required training.
• Follow company policies, procedures, safety standards, and patient confidentiality requirements.

QUALIFICATIONS

To perform this job successfully, an individual must have the ability to work effectively in a team environment. Excellent oral and listening skills. Excellent interpersonal skills. Customer relations experience helpful. Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.

EDUCATION

High school diploma or equivalent service related work experience preferred.

LANGUAGE SKILLS

Fluent in English and Spanish preferred

SUMMARY

The Lobby Representative is a full-time position located in West Hialeah that consists of greets and assists patients coming to the medical centers or other Company facility by performing the following duties.