Account Coordinator

Description About Caliber Caliber is the standard of people and property care excellence for critical and high performing facilities. As a certified B Corporation, we meet rigorous standards for social and environmental performance while delivering scalable site maintenance and infrastructure solutions tailored to what our clients need. We guarantee quality results on budget and on time - no surprises, only first-class partnership through proactive communication, top-notch professionalism, and reliable service. Caliber takes care of client sites so clients can take care of their business.

Our mission is to deliver outstanding quality of service while acting as responsible stewards of our People, Planet, Providers and Properties. We build strong partnerships with local service providers, helping them grow and succeed through meaningful work. We serve critical and high-performing facilities across industrials, utility and telecom, retail, healthcare, commercial real estate, and industrial outdoor storage, offering services including landscaping, snow removal, construction, stormwater management, property enhancement, project management, and more.

Summary The Account Coordinator plays an integral role in supporting the Account Management team by coordinating with external vendors and ensuring quality service delivery to clients. This role works directly with Account Managers and Senior Account Managers to manage day-to-day vendor relationships, track service quality, and support the delivery of excellent service to every client site. This position offers meaningful opportunity to build a career in facilities management while developing strong relationships with internal teams and service providers. The role is based at our corporate headquarters with occasional travel to client sites as needed.

Core Responsibilities

• Serve as direct day-to-day support to Account Managers and Senior Account Managers, interacting regularly with vendors and clients via phone, email, and in-person communication.
• Source and coordinate with new and existing vendors to schedule service appointments and monitor performance against service expectations.
• Maintain accurate, up-to-date vendor and client information in Salesforce or a comparable CRM platform, with attention to detail and organization.
• Facilitate service requests from clients and vendors, tracking progress and ensuring timely resolution and client satisfaction.
• Build and nurture relationships with the subcontractor base, proactively engaging with service providers across different markets.
• Act as a client advocate, working cross-functionally with internal departments to ensure client needs are understood and satisfied.
• Support the vendor onboarding process by coordinating with internal departments and ensuring compliance with company standards.
• Assist with maintaining service provider access to and usage of service tracking software, escalating discrepancies as needed.
• Additional duties as assigned to support the needs of the business.

Required Competencies

• Excellent verbal, written, and time-management skills.
• Strong customer service orientation and relationship-building skills.
• Ability to work effectively in collaboration across all departments.
• Proven ability to adapt and be flexible to change in a deadline-driven work environment.
• Excellent critical thinking and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to collect, track, and manage data accurately.
• Hands-on knowledge of MS Word, Outlook, and Excel.

Education & Experience

Required:

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Entry-level position; prior customer service or administrative experience preferred but not required.

Preferred:

• Experience in facilities management, vendor management, or related field.
• Experience with Salesforce or a comparable CRM platform.
• Prior experience with contract or vendor coordination.

Work Environment/Physical & Visual Demands

• This position works a consistent schedule Monday to Friday, typically within standard office hours; overtime may be necessary or required.
• This position requires extensive contact with people, and occasional local travel (less than 10%) may be required.
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Grasping, Repetitive Motion, and Sedentary/ Light work, requiring lifting up to 10lbs.
• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading.
• Environmental Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.