Manager, Event Operations

Description

Job title: Manager, Event Operations - Memphis Department: Event Operations Location: Memphis, TN Reports to: Director, Events

FLSA Status: Full-time, Exempt

Position Summary:

The Event Operations Manager manages and produces different types of events that include Destination Management Company (DMC), local corporate event management, and non-profit events. These programs are mostly local to Memphis but could include regional or national events. This position is expected to manage event plans, work closely with clients and other departments to ensure that all operational requirements of the events are fulfilled, and work in a team environment to provide turn-key event management and operational support.

Job Responsibilities:

• Manage and service multiple client accounts simultaneously with outstanding hospitality

and customer service:

o Own assigned programs end to end: Sales handoff, planning, onsite execution, and post-event evaluation o Manage client goals and objectives; work with clients to establish event objectives and operational needs o Produce and manage program budgets, deadlines, production schedules, layouts and staffing schedules o Serve as clients’ main point of contact, lead program calls, produce meeting agendas and conduct client site visits o Communicate program developments that affect the operations to the Account Executive and leadership o Deliver turn-key execution onsite; lead the team and vendors through live operations o Ensure all expenses are managed and paid through the established Purchase Order process o Complete program reconciliations post-event and maintain target program margin o Maintain time and production records

• Partner with Account Executives on proposals, pricing and overall DMC positioning within Memphis and lead sources (MCVB, hotel partners, etc.)
• Support vendor sourcing, procurement, and logistics; assist with annual due diligence meetings and documentation
• Build and maintain local vendor and venue relationships
• Supervise, coach and mentor junior members of the Event Operations Team
• Develop and schedule the event operations part-time staff
• Attend industry education and networking events and receptions as requested
• Assist the Memphis Event operations team with various roles and responsibilities on other programs
• Support company event operations nationally as needed

Qualifications:

• Bachelor's degree from an accredited four-year college or university in a related field
• 5+ years' industry experience in corporate meetings and events, non-profit events, convention sales or services, destination management, hotel services
• Knowledgeable of local market and industry trends

Competencies:

• Excellent communicator with the ability to influence and persuade across all levels of the organization while exercising a high degree of tact and diplomacy
• Customer-service oriented
• Strong writing and communications skills
• Demonstrated creative and critical-thinking skills
• Robust business analytics, relationship management, strategy development, project management, and problem-solving skills
• Ability to multitask
• Professional and positive approach
• Self-motivated team player
• Strong computer skills, including work with Microsoft Office Suite, Asana, Clockify, Dropbox, Social Tables, Canva, etc.
• Able and willing to travel more than 20% and to work nights and/or weekends as needed
• Willing to work events both indoor and outdoor.
• Great team member: willing to pitch in to help colleagues when needed
• Detail-oriented, organized, resourceful
• Thrives in a fast-paced environment while managing multiple programs at the same time

Environmental Conditions and Physical Demands:

Work splits between an office setting and onsite events. In the office setting, employee is required to spend a portion of time remaining in a seated position looking at a computer screen. Onsite events can be either indoors or outdoors in a range of weather conditions. Event days can run 12+ hours with extended standing and walking. Employee must be able to lift up to 40lbs.

Company Summary:

LEO Events is an award-winning, people-first experiential agency and part of the Hoffmann Family of Companies. Since our formation in 2012, we've built a reputation for delivering bold ideas, exceptional quality, and measurable value shaping some of the industry's most successful experiences for the biggest brands in business.