Centralized Collections & Recovery Manager

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options. Note: this position is located in Covington GA and is not available for remote work.

SUMMARY:

The Centralized Collections & Recovery Manager is responsible for leveraging appropriate market conditions and internal recovery strategies to drive internal recovery results in accordance with Lendmark Financial Services policies and procedures. The Centralized Collections & Recovery Manager will advise and participate in the development of recovery collection strategy along with monthly targets and incentive goal setting. There may also be oversight of non-charged off delinquent account collections strategy as needed according to Lendmark delinquency management strategies.

MAJOR DUTIES/RESPONSIBILITIES:

" Manage Internal Recovery Unit team of 10-20 Recovery Agents " Advise and consent in process of determining overall monthly recovery targets and individual incentive targets " Meet established monthly recovery dollar targets " Subject-matter expert and ownership of internal recovery strategies " Manage matters regarding hiring, staffing, training, scheduling, performance reviews and terminations as applicable " Evaluate staff members within the collection department to ensure a sufficient number of staff members are skilled and available to handle the workload " Establish a departmental culture of learning and assist senior leadership in creating opportunities for career development of all employees " Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals " Work with Business Senior Management to implement and execute key performance indicators that contribute to overall recovery dollars collected " Use analytics to drive improved business results " Identify new opportunities and/or business analytics that will improve awareness of key business indicators " Able to drill down overall business results to agent level performance creating clarity and linkage during regular agent level feedback sessions " Handle escalated customer calls as needed in support of internal recovery agents " Evaluate potential settlement offers for approval or for advancement to senior management for review and approval " Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed " Other duties as assigned

MINIMUM QUALIFICATIONS:

" 8+ years of experience in recovery and/or collection operations " Budgetary and planning experience " Personnel Management experience " Strong analytical skills " Proficient in Microsoft Word and Excel " Ability to work independently " Excellent verbal and written communication skills " Ability to deal effectively with other managers, staff and senior management " Detail-oriented

PREFERRED QUALIFICATIONS:

" Bachelor's degree or equivalent education and related training preferred " Demonstrated ability to lead operations of scale and complexity " Demonstrated ability, or potential ability, to lead process across multiple sites " Strong interpersonal and influencing skills - ability to create strong relationships across multiple organizational layers " Recovery/Collections systems and strategy experience - i.e. dialer operations and alternate contact strategies

WORKING CONDITIONS:

" Normal office environment " Minimal travel as required

Note: this position is located in Covington GA and is not available for remote work.

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!