Operator & Maintenance Trainer

About Lenco Armored Vehicles: Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment. Job Summary: The Operator & Maintenance Trainer is critical to ensuring our customers successfully deploy and maintain their vehicles in the field. You will serve as the technical bridge between engineering, production, and real-world operations, supporting vehicle delivery, hands-on training, and ongoing lifecycle success. As the primary technical interface, you will drive customer confidence and provide feedback that directly influences product performance and reliability. What You\'ll Do: - Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety. - Serve as the primary technical point of contact for customer support, warranty, and maintenance. - Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims. - Maintain regular communication with customers regarding completion updates and delivery timelines. - Track and document customer interactions, service history, and training records in ERP software. - Provide actionable feedback to Engineering and Production teams based on field reliability trends. - Develop and maintain technical training materials, manuals, and maintenance documentation. What We\'re Looking For: - Experience in law enforcement, military, or public safety environments. - Ability to simplify technical concepts into effective hands-on training for vehicle operators. - Experience using ERP software to manage customer service records and interaction history. - Knowledge of occupational hazards, safety rules, and technical documentation compliance. - Ability to maintain cooperative working relationships with a diverse global customer base. - Comfortable supporting product integration discussions and cross-departmental collaboration. - High attention to detail regarding vehicle maintenance and safety-critical operations. Why Work at Lenco: - Stable, full-time career with a globally recognized manufacturer - Purpose-driven products that protect first responders and military personnel - Modern facility with investment in new manufacturing technology - Competitive salary and comprehensive benefits package