Case Management Lead

Summary: The LEMOINE company, is seeking a compassionate and experienced Case Management Lead to support the Georgia Housing Recovery & Rehousing Program (GA HRRP). In this leadership role, you will oversee onsite case management operations, ensuring the delivery of high-quality services to individuals and families affected by disaster events. The Case Management Lead will guide a team of Case Managers through intake, eligibility, and placement processes while providing mentorship, resolving escalated issues, and collaborating closely with program leadership and community partners.

Location: Augusta, Georgia

Duties and Responsibilities:

• Supervise and support Case Managers in conducting intake and eligibility assessments.
• Monitor daily case management operations to ensure consistency, accuracy, and timeliness in service delivery.
• Review and verify complex eligibility documentation and assist in resolving challenges or escalated cases.
• Provide coaching, training, and guidance to case management staff to promote professional development and adherence to program protocols.
• Coordinate with site supervisors, program leads, and local stakeholders to maintain smooth operational flow and ensure client needs are met.
• Maintain oversight of case documentation and data entry to ensure compliance with program guidelines and confidentiality standards.
• Identify process improvements and assist in the implementation of updated procedures or tools to enhance service delivery.
• Support applicants through the housing placement process and serve as a point of contact for high-priority or high-needs cases.
• Maintain professionalism and empathy in a fast-paced, high-stress environment while promoting a culture of accountability and compassion.
• Perform other job-related duties as assigned.

Qualifications, Skills, and Abilities: Bachelor’s degree in social services, human services, emergency management, or a related field is required. Minimum of 2 years of experience in case management or related field, with at least 1 year in a supervisory or lead role preferred. Experience in disaster response or housing programs are strongly preferred.

• Excellent interpersonal, organizational, and communication skills.
• Proven ability to mentor and manage staff while maintaining program quality and standards.
• Strong problem-solving skills and the ability to handle sensitive and complex cases with discretion.
• Must be able to work independently and collaboratively in a team-based environment.
• Bilingual skills are a plus.

ABOUT US

The LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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