Jobs in the United States

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Added 2 mins ago
AF
Senior GenAI Developer
Accenture Flex LLC Company
United States
- $50 to $60 USD / hour
Must be willing to be onsite up to 4 days per week onsite with the client in Charlotte, NC, Plano, TX or Jersey City, NJ. 5 days away per quarter is also required by the client.
Added 2 mins ago
AF
Senior AI System Architect
Accenture Flex LLC Company
United States
- $50 to $60 USD / hour
Must be willing to be onsite up to 4 days per week onsite with the client in Charlotte, NC, Jersey City, NJ or Plano, TX. 5 days away per quarter is also required by the client.
Added 2 mins ago
Software Sales Associate Director - Procurement Software/Tech
Accenture LLP Company
NY
As Associate Director, Software Sales you own end-to-end revenue accountability for an assigned product cluster and geography. You will lead complex enterprise sales cycles from origination…
Added 2 mins ago
Oracle Supply Chain Management Solution Architect, Senior Manager
Accenture LLP Company
NY
A client-focused, Oracle Supply Chain Solution Architect who combines Oracle product knowledge with consulting, communication, and leadership skills. You translate requirements into Oracle…
Added 3 mins ago
Warehouse Associate
Animal Health International, Inc.
Salina, KS
Patterson isn't just a place to work, it's a partner that cares about your success.
Added 3 mins ago
Credential Coordinator
Baylor Scott & White Health
Temple, TX
EDUCATION - Associate's Degree or 2 years of work experience above the minimum qualification
Added 7 mins ago
HM
VP, Managing Director, Business Solutions (Temp)
Horizon Media LLC
NY
- $3,269.23 to $4,423.07 USD / week
The role of VP, Managing Director, Business Solutions is to ensure that the client’s business, marketing and communications goals are being met through implementation of best strategic…
Added 9 mins ago
Associate Director, Agency Partnerships - IQVIA Digital
IQVIA
NY
Partner closely with Digital Client Partners, Product, Marketing, Analytics, Operations, and Client Success teams.
Added 12 mins ago
UU
Senior HR Partner, University Relations
USC University of Southern California
Los Angeles, CA
- $120,000 to $130,000 USD / year
This position is a part of University Human Resources’ Client Services, reporting to a Director, and is assigned to USC University Relations as their respective client providing dedicated…
Added 12 mins ago
UU
Senior HR Partner, USC Athletics
USC University of Southern California
Los Angeles, CA
- $120,000 to $130,000 USD / year
The Senior HR Partner will join a complex, hands-on client environment where responsiveness, sound judgment, and understanding how decisions impact the broader organization will be…
Added 12 mins ago
UU
Senior HR Partner, Student Life
USC University of Southern California
Los Angeles, CA
- $120,000 to $130,000 USD / year
The Senior HR Partner will join a complex and highly engaged client environment where building trust, learning the organization, and maintaining a strong presence with leaders will be…
Added 17 mins ago
Architectural Associate (Early Design)
Steelman Partners LLP
Las Vegas, NV
The Architectural Associate (Early Design) helps transform a project's initial vision into a coordinated, feasible, and approvable design. Working from early concepts, master-planning,…
Added 17 mins ago
M
Retail Customer Experience Associate, Deerbrook Mall - Full Time
Macy's
Humble, TX
- Full-time
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and…
Added 18 mins ago
Associate Channel Manager, Marketplaces
Ferguson Enterprises, LLC
Atlanta, GA · Newport News, VA
As an Associate Channel Manager, you will drive sales, profitability, and growth across strategic marketplace accounts. You will build strong relationships with key internal and external…
Added 21 mins ago
Work Café Relationship Manager, Williamsburg, Brooklyn, NY
F8F Santander Bank N.A.
United States
Associate’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
Added 22 mins ago
Construction Materials Testing Field Manager
Olsson
Tempe, AZ
Perform field and laboratory testing as necessary to ensure success of the team.
Added 29 mins ago
Assistant Director of Banquets, Banquets (FT)
Montage Deer Valley LLC
Montage Deer Valley, UT
…where you can learn, grow, and have fun. At MDV, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized…
Added 36 mins ago
Senior Associate, Tax Shared Services - Asset Management
KPMG LLP
Salt Lake City, UT
…a collaborative, future-forward culture that empowers your success. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge…
Added 39 mins ago
Automotive Commercial Sales Rep - Store 1430
Monro
Gastonia, NC
…uptime, reduce operating costs, and support business growth. Success in this role is driven by achieving sales goals, retaining and growing existing accounts, and consistently developing…
Added 41 mins ago
Retail Assistant Store Manager
The ODP Group
Draper, UT
…freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community,…
Added 52 mins ago
N99532 Administrative Assistant HawkReach Counseling, Tahlequah
Tahlequah, OK
…limited to: scheduling, rescheduling, cancelling & confirming client appointment times.Makes appointments and manages calendars for all counseling…
Added 54 mins ago
Associate Recruiter - US (Remote)
Wilson Human Capital Group, Inc.
Remote, United States
The Associate Recruitment Consultant at Wilson acts as a trusted advisor and candidate advocate combining leading-edge recruitment strategies and market intelligence to deliver the best…
Added 55 mins ago
Sales Associate, Apartments.com - Salt Lake City, UT
CoStar
Salt Lake City
As an Apartments.com Sales Associate, you will be part of a dynamic team that operates as a strategic digital marketing partner to the Multifamily industry. Through engaging sales…
Added 58 mins ago
CLIENT TECHNICAL SUPPORT ADVISOR
Leixir Dental Group
Spring, TX
The Client Technical Support Advisor is responsible for providing technical support and case management assistance to customers and team members. This role serves as a key communication…
Added 1 hour ago
ZB
Traveling Teller (20 Hour) - Salt Lake
Zions Bancorporation
UT
- From $17 USD / hour
Client Service Associate (Teller) Qualifications:

Leixir Dental Group

CLIENT TECHNICAL SUPPORT ADVISOR

Spring, TX, United States

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Job details

Experience: Minimum of 2-3 years of experience in a dental laboratory, technical support, production,
Posting language: English

Original job description

Job Title: Client Technical Support Advisor Job Summary:

The Client Technical Support Advisor is responsible for providing technical support and case management assistance to customers and team members. This role serves as a key communication link between dentists, technicians, production teams, and support departments to ensure cases are processed accurately, efficiently, and in alignment with client expectations. The position supports operational success by driving client satisfaction, quality outcomes, efficient turnaround times, and reduction of remakes through technical expertise, proactive communication, and effective case coordination.

Duties/Responsibilities:

Client Technical Support & Communication

Serve as a primary point of contact for technical case questions via phone, email, web calls, and other communication channels.
Communicate directly with dentists, clients, technicians, and internal departments to ensure case questions are resolved promptly and accurately.
Troubleshoot technical concerns and provide guidance to clients, Client Experience teams, sales teams, and production departments.
Support Client Experience and internal teams when technical expertise or local case knowledge is required.
Maintain responsiveness and accessibility by meeting service expectations for call handling, email response times, and issue resolution.
Plan, organize, and manage daily communication related to cases in production.
Monitor and follow up on hold cases and unresolved case questions to obtain required information or instructions from clients in a timely manner.
Serve as the primary point of contact for follow-up on unanswered case questions requiring resolution.
Coordinate with production operations, lab leadership, accounting, and other support departments to resolve case-related issues.
Analyze late case reports and support productivity improvement efforts.
Respond to new case delivery date inquiries and related status requests each morning.
Update EasyDent/EDDL systems with case communication responses received directly from clients.
Clearly document customer conversations, case updates, and technical notes in relevant systems for visibility across teams.
Communicate with clients regarding digital scan issues, or opportunities for improved scan or impression quality.
Review digital scans and provide technical feedback to support successful case outcomes.
Process web calls and assist with digital workflows as needed.
Provide consultation support for product-related Issues or adjustments as needed.
Support quality assurance activities by reviewing scans, designs, and final products to ensure alignment with client expectations and operational standards.
Lead the process of adding and maintaining appropriate account alerts and quality review preferences within company systems.
Coordinate implant component requirements for laboratory cases, including adding analogs and other requested parts to applicable implant cases.
Manage the ordering, tracking, and Inventory control of implant components, scan bodies, and related materials to maintain appropriate stock levels and minimize delays.
Verify the necessity of OEM implant part requests by reviewing doctor preferences, OEM doctor lists, prescription notes, and documented communication prior to placing orders.
Communicate with dental offices regarding back orders, unavailable components, shipping delays, or other implant-related case concerns in a timely and professional manner.
Collaborate with implant manufacturers and designated company representatives to resolve case issues, component discrepancies, and product-related concerns.
Monitor open implant cases for pending questions or unresolved issues and work closely with the CO/DCQ team to ensure prompt resolution and case progression.
Process and organize receipts and documentation for all implant-related purchases and maintain accurate records for tracking and accountability.
Prepare and distribute daily reports of provided implant parts and components to the designated outgoing shipment coordinator by the end of each workday.
Break down returned implant cases, recover reusable analogs and components, properly relabel items and return approved materials to inventory.
Assist with ordering scan bodies and other digital implant workflow components as requested by doctors or laboratory staff.
When ordering DESS ASC abutments, notify dental offices regarding required drivers and provide associated instructions to ensure proper clinical use.
Maintain organization and accuracy in implant case management systems, inventory records, and internal communication channels.
Perform additional job-related duties and special projects as assigned. Required Skills & Qualifications
Strong understanding of dental laboratory products, workflows, and production processes.
Minimum of 2-3 years of experience in a dental laboratory, technical support, production, customer service, or high-volume office environment.
Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
Strong organizational skills with exceptional attention to detail.
Ability to troubleshoot problems, identify solutions, and follow through to resolution.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency In Microsoft Office Suite and other business software systems.
Strong customer service and relationship management skills.
Ability to work collaboratively across departments and teams. Preferred Qualifications
Associate degree preferred.
Experience with dental case management software, production tracking systems, or digital dental workflows.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Ability to access and navigate the production facility as needed.

Acknowledgement The responsibilities outlined in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

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