Jobs in the United States

Save this search

Added 7 days ago
KS
Laboratory Informatics Master Data Assistant
Kelly Services
Lafayette, IN
- $20 USD / hour
Ensure master data is accurate and complete, using applicable quality systems and control documents.
Added 7 days ago
Electrical Engineering Technician
nLIGHT
Camas, WA
Create build and test instructions; document test results.
Added 7 days ago
CLIENT TECHNICAL SUPPORT ADVISOR
Leixir Dental Group
Spring, TX
Clearly document customer conversations, case updates, and technical notes in relevant systems for visibility across teams.
Added 7 days ago
Production Supervisor
NOVO Health Services, LLC
Madison, TN
Document and record associate production, time, safety incidents, absenteeism, and corrective actions promptly and accurately
Added 7 days ago
S
Auditor
Staffmark
Ontario, CA
- $19 USD / hour
The Quality Control Coordinator owns the detection and response side of the facility’s quality program. This role is responsible for conducting full pallet and outbound audits on a…
Added 7 days ago
S
Quality Control Associate
Staffmark
Napoleon, OH
- $22 USD / hour
As a Quality Control Associate you will inspect incoming materials, in-process production, and finished products to verify compliance with quality standards and engineering specifications.…
Added 7 days ago
Clinical Laboratory Technician
LCH Lab. Corp. of America Holdings
Johnson City, TN
Perform and document preventative maintenance and quality control procedures
Added 7 days ago
IG
Senior Full-Stack .NET Developer
Insight Global
Pasadena, CA
- $133,000 to $171,000 USD / year
Proven experience assigning work to third-party vendors or managed services teams and conducting strict quality control/code reviews on their deliverables.
Added 7 days ago
Sr. Claim Specialist (Hybrid - Madison, WI)
CMFG Life Insurance Company
Madison, WI
…share your experiences, ideas and skills to help others take control of their financial…
Added 7 days ago
NL
Research Data Associate
NYU Langone Health
New York, NY
- $53,797.96 to $53,799.2 USD / year
…Excellence in Health Equity (IEHE), is seeking a Research Data Associate (RDA) to support our NIH-funded community-based research focused on improving cardiovascular health through…
Added 7 days ago
Animal Welfare Specialist I
Nebraska Humane
Omaha, NE
…other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at‐will”…
Added 7 days ago
Central Technology Center Operator - 2nd Shift
Walden Security
Chattanooga, TN
Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business-required actions
Added 7 days ago
A
IT Help Desk Assistant
ACCS
Huntsville, AL
- $28,836 to $46,327 USD / year
Properly document problem ticket into on-line Help Desk System
Added 7 days ago
Senior Associate
Exponent Inc.
Oakland, CA
We are currently seeking a Senior Associate specializing in Project Controls for our Construction Consulting Practice in Oakland, CA. In this role, you will perform cost and schedule…
Added 7 days ago
Automation Engineer Tech
ASTEMO AMERICAS, INC.
Monroe, GA
Troubleshoot mechanical, electrical, pneumatic, and control system issues.
Added 7 days ago
Modular Product Developer
Faith Technologies, Inc.
Little Chute, WI · Opelika, AL · Olathe, KS · El Paso, TX
…content, product configuration content, Product Requirements Document (PRD) supporting information, Component Definition Documents (CDDs), specifications, scope documents and matrices,…
Added 7 days ago
KI
Senior Technology Specialist (226 Days)
Keller ISD
Fort Worth, TX
- From $239.37 USD / day
Document all service tickets, activities and resolutions with accurate, consistent and clear information.
Added 7 days ago
Middle School Classroom Instructional Aide for Campus Support
Fort Stockton ISD
Fort Stockton, TX
Associate’s degree, two years of study at an institution of higher learning, or have met formal academic assessment as required by the Every Student Succeeds Act (ESSA)
Added 7 days ago
CC
Data Engineer 2
CHN Choice Hotels International Services
United States
- $107,000 to $127,000 USD / year
Monitor production pipelines, troubleshoot failures, investigate data discrepancies, implement corrective actions, and document recurring issues to improve reliability and reduce…
Added 7 days ago
PM
Research Associate I, Analytical Chemistry
Prolific Machines
Emeryville, CA
- $75,000 to $102,500 USD / year
…first-of-its-kind optogenetic platform delivers unprecedented control, precisely guiding cellular behavior when and where it matters most. Unlike existing tools used to control biology, our…
Added 7 days ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Document test outcomes thoroughly, including test procedures, test instructions, data, pass/fail results, parameters, and recommendations in clear technical reports.
Added 7 days ago
M
Regulatory Affairs Associate
modis
Santa Clara, CA
- $40 to $45 USD / hour
Proficiency in SAP, document management systems, and Microsoft Office, with experience managing labeling documentation and change control processes.
Added 7 days ago
Senior Auditor
LyondellBasell North America
Houston, TX
…connects evidence to root cause and business impact, and coaches Associate and Staff Auditors in real time. The Senior Auditor moves assigned work forward independently with sound judgment,…
Added 7 days ago
Assembly & Test Tech - Level 3
Honeywell
Muncie, IN
Document assembly processes, test results, and any deviations accurately and timely.
Added 7 days ago
Music (Percussion), Tenure-Track Faculty
Murfreesboro, TN
…position (#131130) in percussion at the rank of assistant or associate professor. The start date for the position is August 1,…

Leixir Dental Group

CLIENT TECHNICAL SUPPORT ADVISOR

Spring, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum of 2-3 years of experience in a dental laboratory, technical support, production,
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Client Technical Support Advisor Job Summary:

The Client Technical Support Advisor is responsible for providing technical support and case management assistance to customers and team members. This role serves as a key communication link between dentists, technicians, production teams, and support departments to ensure cases are processed accurately, efficiently, and in alignment with client expectations. The position supports operational success by driving client satisfaction, quality outcomes, efficient turnaround times, and reduction of remakes through technical expertise, proactive communication, and effective case coordination.

Duties/Responsibilities:

Client Technical Support & Communication

Serve as a primary point of contact for technical case questions via phone, email, web calls, and other communication channels.
Communicate directly with dentists, clients, technicians, and internal departments to ensure case questions are resolved promptly and accurately.
Troubleshoot technical concerns and provide guidance to clients, Client Experience teams, sales teams, and production departments.
Support Client Experience and internal teams when technical expertise or local case knowledge is required.
Maintain responsiveness and accessibility by meeting service expectations for call handling, email response times, and issue resolution.
Plan, organize, and manage daily communication related to cases in production.
Monitor and follow up on hold cases and unresolved case questions to obtain required information or instructions from clients in a timely manner.
Serve as the primary point of contact for follow-up on unanswered case questions requiring resolution.
Coordinate with production operations, lab leadership, accounting, and other support departments to resolve case-related issues.
Analyze late case reports and support productivity improvement efforts.
Respond to new case delivery date inquiries and related status requests each morning.
Update EasyDent/EDDL systems with case communication responses received directly from clients.
Clearly document customer conversations, case updates, and technical notes in relevant systems for visibility across teams.
Communicate with clients regarding digital scan issues, or opportunities for improved scan or impression quality.
Review digital scans and provide technical feedback to support successful case outcomes.
Process web calls and assist with digital workflows as needed.
Provide consultation support for product-related Issues or adjustments as needed.
Support quality assurance activities by reviewing scans, designs, and final products to ensure alignment with client expectations and operational standards.
Lead the process of adding and maintaining appropriate account alerts and quality review preferences within company systems.
Coordinate implant component requirements for laboratory cases, including adding analogs and other requested parts to applicable implant cases.
Manage the ordering, tracking, and Inventory control of implant components, scan bodies, and related materials to maintain appropriate stock levels and minimize delays.
Verify the necessity of OEM implant part requests by reviewing doctor preferences, OEM doctor lists, prescription notes, and documented communication prior to placing orders.
Communicate with dental offices regarding back orders, unavailable components, shipping delays, or other implant-related case concerns in a timely and professional manner.
Collaborate with implant manufacturers and designated company representatives to resolve case issues, component discrepancies, and product-related concerns.
Monitor open implant cases for pending questions or unresolved issues and work closely with the CO/DCQ team to ensure prompt resolution and case progression.
Process and organize receipts and documentation for all implant-related purchases and maintain accurate records for tracking and accountability.
Prepare and distribute daily reports of provided implant parts and components to the designated outgoing shipment coordinator by the end of each workday.
Break down returned implant cases, recover reusable analogs and components, properly relabel items and return approved materials to inventory.
Assist with ordering scan bodies and other digital implant workflow components as requested by doctors or laboratory staff.
When ordering DESS ASC abutments, notify dental offices regarding required drivers and provide associated instructions to ensure proper clinical use.
Maintain organization and accuracy in implant case management systems, inventory records, and internal communication channels.
Perform additional job-related duties and special projects as assigned. Required Skills & Qualifications
Strong understanding of dental laboratory products, workflows, and production processes.
Minimum of 2-3 years of experience in a dental laboratory, technical support, production, customer service, or high-volume office environment.
Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
Strong organizational skills with exceptional attention to detail.
Ability to troubleshoot problems, identify solutions, and follow through to resolution.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency In Microsoft Office Suite and other business software systems.
Strong customer service and relationship management skills.
Ability to work collaboratively across departments and teams. Preferred Qualifications
Associate degree preferred.
Experience with dental case management software, production tracking systems, or digital dental workflows.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Ability to access and navigate the production facility as needed.

Acknowledgement The responsibilities outlined in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

Apply About employer

More about this job

Skills

Technical support
Case management
Communication skills
Troubleshoot
Sales
Leadership
Communicate with customers
Quality assurance
Part requirements
Inventory management
Documentation
Workflow
Production processes
Customer service
Organizational skills
Attention to detail
Meet deadlines
Microsoft Office

Report this job